The power of sophistication: How service design cues help in service failures

By analyzing three experimental studies, this research tests how and when sophisticated service environment designs (compared to modest service designs) can minimize consumers' negative emotions and increase repurchase intentions after a failure. Drawing on part‐list cueing literature, this research proposes that when a service failure occurs in a sophisticated (vs. modest) environment, consumers will rely on the sophisticated style of design as cues for service quality. We argue that sophisticated (vs. modest) service designs work as strong cues for quality that restrict the retrieval of negative information by consumers and can minimize the negative impacts of service failure, reducing consumers' negative emotions and increasing repurchase intentions. We further advance our theorizing by showing how choice failure consequences (i.e., the risk or consequence related to the service choice) moderate the effects via associative pathways of retrieval. The findings contribute to theory and practice by revealing how service designs can serve as cues to mitigate adverse consequences of service failure.     

Dialectical Negations,Absolute Affirmation

Studies in Philosophy and Education -     

Introduction: Review Symposium on Morton’s Moving Up without Losing Your Way

Studies in Philosophy and Education -     

B. F. Skinner: The Writer and His Definition of Verbal Behavior

Skinner's definition of verbal behavior, with its brief and refined versions, has recently become a point of controversy among behavior analysts. Some of the arguments presented in this controversy might be based on a misreading of Skinner's (1957a) writings. An examination of Skinner's correspondence with editors of scientific journals shows his sophisticated mastery of English and his knowledge of contemporary approaches of linguistics, and might help to settle the meaning of the passages involved in the controversy. A more precise definition of verbal behavior, deduced from Skinner's distinction between verbal and nonverbal operants, is suggested, and a possible reason why Skinner did not define verbal behavior in the terms proposed by this alternative definition is discussed. The alternative definition is more compatible with a functional approach to behavior and highlights what is specific to verbal behavior by pointing to the conventions of the verbal community. Some possible consequences of adopting this alternative definition are described.     

Visual dreams in the congenitally blind?

An EEG study of sleep in congenitally blind persons revealed a significant correlation between the visual activity reported during dreaming and the decrease of alpha strength recorded from the central and occipital regions of the scalp. This provides the first objective evidence that subjects who have never had visual experiences can have dreams with virtual images that are probably mediated by the activation of the cortical areas responsible for visual representations.     

Child and adolescent psychopathy: Assessment issues and treatment needs

The identification of psychopathic traits in childhood and adolescence is a topic of growing interest for scientific research. The development of models to predict violent behavior, together with efficient preventive and therapeutic programs, is a major goal when assessing youths with psychopathic traits. This paper focuses on the construct of child and adolescent psychopathy, while approaching historical and conceptual issues. By discussing the “state of the art” of the construct, we will analyze different instruments to assess psychopathy in children and adolescents, as well as the available treatment modalities. Finally, we will present possible lines for research and clinical intervention according to an evolutionary approach to anger and antisocial behavior.     

Predictors of quality of life of Portuguese Americans: identity,acculturation, and religiosity

ABSTRACT

Utilising the Multicultural Assessment-Intervention Process (MAIP) framework, the present study examined the effects of acculturation, ethnic identity, and religiosity on Portuguese Americans’ perceptions of their quality of life. Several culturally-sensitive variables were used to predict quality of life attitudes among a convenience sample of 305 Portuguese American adults. A structural model with quality of life as the outcome variable, Portuguese identity as the predictor, and Anglo orientation and religious faith as separate mediators was tested and a simple mediation structure involving religious faith was confirmed. While Portuguese identity predicts quality of life directly, when religious faith was added into the model as a mediator, much of the predictive value of Portuguese identity on quality of life was funnelled through religious faith. Implications for future Portuguese American research were discussed.