Multicriteria Classification with Unknown Categories: A Clustering–Sorting Approach and an Application to Conflict Management

This work proposes an approach to cluster and sort a set of alternatives considering multi‐criteria categories with a partial order structure. It can be considered a heuristic approach because it does not attempt to derive an optimal partial order among all conceivable clusters of alternatives. Rather than this, it intends to be a simple approach that is transparent to the Decision Maker (DM) whose assistance is sought to help shaping the results. The approach proposed arises from the conjugation of traditional Clustering analysis and Multi‐criteria sorting tools. At the outset, the number of categories and their characteristics is unknown. First, we need to detect only the clusters themselves on the basis of a similarity measure independent of the preferences of the DM. Next, we detect potential partial order relations that might exist between them, according to the subjective preferences of the DM. Such preferences are elicited only after the DM has examined the clusters detected and deemed that these categories made sense. The new approach performs very well in a real‐world problem of management of intragroup conflicts and conflict handling strategies. Copyright © 2012 John Wiley & Sons, Ltd.     

The Incompleteness of Theories of Games

We first state a few previously obtained results that lead to general undecidability and incompleteness theorems in axiomatized theories that range from the theory of finite sets to classical elementary analysis. Out of those results we prove several incompleteness theorems for axiomatic versions of the theory of noncooperative games with Nash equilibria; in particular, we show the existence of finite games whose equilibria cannot be proven to be computable.     

Exteroceptive control of response under delayed reinforcement

Three white rats, after 50 continuous reinforcements, were exposed successively, under dim illumination, to reinforcement delays of 1, 3, 5, 7.5, 10, 15, and 20 sec, with prolonged training at the 20-sec level. Behavior was maintained at each level, and an increase in interval was accompanied by an increase in post-reinforcement pause. Subsequently, under both 20- and 30-sec delays, the animals were tested during half of each daily session to determine the effect of introducing darkness during each delay interval. The result of this stimulus “support” was to regularize and increase response rate for each animal at both interval values.     

Collateral Reports and Cross-Informant Agreement about Adult Psychopathology in 14 Societies

To advance international mental health assessment, instruments that have been internationally validated are needed. To this end, we analyzed ratings from 14 societies on the Adult Behavior Checklist (ABCL), a collateral-report form parallel to the Adult Self-Report (ASR; Achenbach and Rescorla 2003) for ages 18 to 59. Both the ABCL and the ASR assess problems, personal strengths, and adaptive functioning. For a sample of 8322 see note below collaterals, we found strong consistency across societies regarding which ABCL problem items tended to obtain relatively low, medium, or high ratings. Most societal effect sizes (ESs) for problem scale scores were small to medium (< 13.9 %), but the ES for the ABCL Personal Strengths scale was 25 %. For most of the same participants (N = 8,302), we analyzed cross-informant agreement between self-reports on the ASR and collateral reports on the ABCL. Cross-informant correlations for problem scale scores averaged .47, with considerable societal variation. Problem score means were higher on the ASR than the ABCL in every society, but the size of the difference varied across societies. Mean item ratings on the ABCL and ASR were highly correlated within every society (mean r = .92), but within-dyad item rating agreement varied widely in every society (mean r = .39). In all societies, non-corroboration of self-reported deviance and of collateral-reported deviance was common. Overall findings indicated considerable similarity but also some important differences in collateral-reported problems and adaptive functioning across 14 societies.     

A computer-based system providing pictorial instructions and prompts to promote task performance in persons with severe developmental disabilities

This study was aimed at assessing a new computer-based system to promote task performance in three adults with severe developmental disabilities. The new system, which was small and battery powered, could provide auditory and vibratory prompts in addition to pictorial instructions concerning the task steps. To control for the effects of the computer-based system, the subjects were also exposed to a card system. The results showed that the subjects had a significantly higher level of correct performance on the tasks presented with the computer-based system than on the tasks presented with the card system. Two of the subjects, moreover, seemed to prefer the computer-based system to the card system. © 1998 John Wiley & Sons, Ltd.     

Does feedback matter for job search self-regulation? It depends on feedback quality

Job search represents a dynamic process through which job seekers must consistently engage in effective self-regulation. Although scholars have increasingly begun to theorize and conceptualize the job search in this manner, little is known about what fosters effective self-regulation week-to-week. In light of this theoretical gap, we integrate self-regulation theory with the feedback literature to examine how feedback quality influences affective, cognitive, and behavioral regulatory processes in job search. Furthermore, we examine feedback self-efficacy (i.e., how efficacious a job seeker feels with respect to processing and implementing feedback received during the job search) as a stable, person-level moderator of these within-person relationships. In a sample of job seekers surveyed once a week for seven weeks, results indicate that receiving high-quality feedback has a direct influence on positive and negative affective reactions tied to the job search, influencing subsequent positive (i.e., metacognitive strategies) and negative (i.e., affective rumination) cognitive processes. Metacognitive strategies, in turn, impact both the number of résumés sent and hours spent job seeking each week. Moreover, lower feedback self-efficacy amplifies the relationship between feedback quality and negative affective reactions. Our results highlight the importance of high-quality feedback in helping job seekers effectively regulate week-to-week.     

Terrorist threat,dehumanization, and right‐wing authoritarianism as predictors of discrimination

This study analyzed the relationship between terrorist threat and discrimination, operationalized by support for retributive justice against Islamic groups suspect of terrorist crimes. Two experimental studies were performed. Study 1 (N = 215) showed that the terrorist threat against the ingroup raises the support for the retributive procedures through the dehumanization of the outgroup. Study 2 (N = 304) analyzed how the mediating role of dehumanization in the relationship between terrorist threat and support for retributive justice is moderated by right‐wing authoritarianism (RWA). In addition, the study aimed to verify if the dehumanization of outgroup and RWA could explain the relationship between terrorist threat and discrimination of Muslim immigrants. The results indicated that adherence to RWA favors dehumanization of the outgroup and, consecutively, the discrimination, operationalized as support for the use of retributive justice. The adherence to RWA has been identified as the mechanism that explains the discrimination against Muslim immigrants.     

The link between social interactions and trust recovery in customer–business relationships

Trust plays a crucial role in interpersonal relationships, including customer–company relationships, where the customer expects that a company will behave predictably in any particular situation. Companies do not always fulfill customers' expectations and thereby breach the trust relationship. To avoid negative consequences of this trust violation, companies may issue a formal apology as one possible path to regaining customer trust. In the same way, a previous social interaction, which can increase the customer's levels of oxytocin, can help to recover trust after service failures. In this study, three experiments were conducted as follows: the first manipulating a simulated social interaction with images; the second manipulating a physical social interaction, (i.e., a hug); and the third with exogenous oxytocin administration. The results showed that both physical interaction, (i.e., a hug) and simulated social interaction, (i.e., images of people interacting with each other) had a positive effect on customer trust recovery and provided support for oxytocin release as the underlying mechanism in this process. This research contributes to understanding of the link between social interactions and trust by elucidating the effects of both simulated and physical interactions on trust recovery.