亲顾客偏离行为的顾客响应：基于道德情绪的理论模型

边界员工为帮助顾客或维护顾客利益而有意识偏离企业正式规章制度的“亲顾客偏离” (Pro-Customer Deviance)行为在服务型企业广泛存在。本文以刺激-有机体-反应(Stimulus-Organism-Response) 框架为逻辑主线, 以亲顾客偏离行为的双重道德属性为研究视角, 基于情绪认知评价理论和情绪功能分化理论, 构建亲顾客偏离行为的顾客响应模型。主要内容包括：(1)确立顾客对亲顾客偏离行为的道德认知评价体系, 明晰顾客对亲顾客偏离行为的道德情绪反应; (2)探究顾客道德情绪在亲顾客偏离行为与顾客再惠顾之间的中介机制; (3)关注顾客责任归因和服务情境对道德情绪及行为反应的调节作用。文章提出亲顾客偏离行为引发的顾客道德情绪和再惠顾意愿的相关命题, 并阐述了命题检验方法, 力图厘清现有研究关于亲顾客偏离行为结果的争议话题, 对道德属性视角下的亲顾客偏离行为研究具有重要理论意义, 同时为服务型企业全面评估亲顾客偏离行为的服务绩效, 发挥其积极效应, 避免其不良后果提供指导。     

Positive affect mediates the relationships between resilience,social support and posttraumatic growth of women with infertility

This study aims to explore the relationship between resilience, social support, positive affect and posttraumatic growth among Chinese women with infertility, and to examine the mediating role of positive affect. A convenience sample of 1733 women diagnosed with infertility was recruited from the infertility outpatient clinics at three reproductive hospitals in Shandong Province of China between May 2015 and April 2016. They completed a background questionnaire, the Posttraumatic Growth Inventory, the Perceived Social Support Questionnaire, the Connor-Davidson Resilience Scale, the Positive and Negative Affect Schedule. Individuals reported high levels of PTG (M = 64.81; SD = 16.20). Perceived social support (β = .11, p < .001), resilience (β = .18, p < .001) and positive affect (β = .46, p < .001) were related to PTG. Positive affect may play a mediating role in the relationships between resilience (.125, .201, p < .001), social support (.055, .121, p < .001) and PTG. This study examines the effects of resilience, social support, and positive affect on PTG among Chinese infertile women. Wherein, positive affect may play a mediating role in the relationships between resilience, social support and PTG.     

Unitization mitigates interference by intrinsic negative emotion in familiarity and recollection of associative memory: Electrophysiological evidence

Emotion exerts varied influences on memory. While task-relevant item memory is often enhanced by emotion, associative memory is generally impaired. Unitization is known to improve associative memory, but its effects and mechanisms in protecting associative memory from emotional interference are rather obscure. The current study investigated associative memory by employing experimental manipulation of unitization (vs. nonunitization) encoding strategy and stimulus emotion (neutral, intrinsic negative, and extrinsic negative), combined with event-related potential (ERP) signatures of familiarity (FN400 old/new effects) and recollection (parietal late positive component/LPC old/new effects) in memory recognition. Both behavioral and ERP indices of associative recognition from the nonunitization group confirmed emotional interference in associative memory. Importantly, it was primarily intrinsic (vs. extrinsic) emotion that impeded associative memory. Unitization encoding improved memory performance in general, accompanied by enhanced recollection process and induction of familiarity process, which is typically not involved in associative memory recognition and was indeed absent in the nonunitization group. Importantly, unitization helped to preserve behavioral performance (specifically, response speed though not recognition strength) from interference by intrinsic emotion while largely reversed the detriment of intrinsic emotion on ERP indices of familiarity and recollection processes. Interestingly, a synergy between intrinsic emotion and unitization encoding was observed, which could underpin the facilitation of familiarity process in associative recognition of emotional pairs. Overall, current findings highlight interference by intrinsic emotion in associative memory, which is nonetheless responsive to mitigation by unitization encoding.     

Is there a role of depressive symptoms in the fear-avoidance model? A structural equation approach

The fear-avoidance (FA) model has gained widespread acceptance as a conceptual framework for investigating psychological factors such as FA beliefs and avoidance behavior, which contribute to chronic back pain and reduced functioning. Depressive symptoms are supposed to be related to FA beliefs and to foster avoidance behavior. This study aims to investigate the multivariate assumptions of the FA model with a focus on the role of depressive symptoms. A total of N = 360 patients with chronic nonspecific low back pain at admission of inpatient orthopedic rehabilitation participated in the survey. Measures included a numeric pain rating scale, Fear-Avoidance Beliefs Questionnaire, Pain Anxiety Symptoms Scale, Hannover Functional Ability Questionnaire and Patient Health Questionnaire. Using structural equation modeling (SEM), we construed a basic FA model and subsequently extended it by adding symptoms of depression as a covariate. The results of SEM indicated a good model fit for a basic FA model (χ²(263) = 431.069, p < .001, RMSEA = .042, CFI = .964, WRMR = .986). They confirmed the hypothesized relations and supported single mediations of the relationship between pain and functioning by FA beliefs and avoidance behavior. A second model including symptoms of depression as additional covariate (χ²(511) = 722.761, p < .001, RMSEA = .034, CFI = .956, WRMR = .949) showed a high impact of depressive symptoms on all FA model variables leading to a decrease of the FA mediations. The findings provide empirical support for the multivariate FA model and underline the importance of considering depressive symptoms in a multiple-target approach to understand the mechanisms of chronic pain.     

社交网络（SNS）中的自我呈现及其影响因素

基于符号互动论而提出的自我呈现概念及其理论,以往常被用于解释人们现实生活中的面对面人际互动行为。近些年。社交网络逐渐成为人际互动行为发生的重要场域。由于社交网络自身的独特之处,人们在社交网络中的自我呈现,与现实面对面、传统计算机媒介交流中的自我呈现有诸多不同。社交网络中的自我呈现更受到目标观众、动机、人格特征、性别和文化等方面的显著影响。西方的“富者更富理论”和“社会补偿理论”,在解释社交网络中自我呈现现象本质时各执一词,而国内的“补充我／补偿我理论”或许能较好地解决这一理论问题。未来的SNS自我呈现研究应在扩展被试群体范围、SNS网站种类和影响因素变量几方面继续前行。     

Employee-sharing and consumers' brand attitudes during COVID-19: A CSR perspective

The rapid proliferation of COVID-19 has dealt a heavy blow to many companies. Under these circumstances, employee-sharing has become a valuable strategy to help enterprises resume work and production. Based on the event system theory, we explored the impact of employee-sharing event strength on consumers' brand attitudes during the COVID-19 pandemic through a corporate social responsibility (CSR) lens. Also, we verified that employee-sharing event strength during the COVID-19 pandemic positively affected consumers' internal (ICSR) and external (ECSR) perceptions of enterprises, improving consumers' brand attitudes and validating the positive moderating effect of customer-company identification. Thus, this study provides theoretical insights and managerial implications for CSR.     

国外关于右脑的语言功能研究的进展

对国外有关右脑语言功能的研究作了简要概述,对研究中达成的共识和存在的分歧作了初步介绍;在此基础上,对有关右脑的语言功能研究意义和趋势作了概括和预测。从而为国内相关研究提供借鉴和启示。     

勒维纳斯的形而上学概念

在西方哲学史上,作为形而上学的核心部门,存在论甚至可以作为形而上学的同义词来使用。勒维纳斯以其思想的强力把两者分离开来,成为当代西方思想的一个异乎寻常事件。但这一异乎寻常事件之最异乎寻常者在于,西方思想很长时间以来都没有意识到其异乎寻常,而只在德里达那里获得了反响(即使德里达不是第一个对勒维纳斯思想进行研究的,但其《暴力与形而上学》无疑是第一篇真正有分量的研究著作)。本文的目的主要在于通过勒维纳斯对以海德格尔为靶子的存在论哲学的批判来澄清其赋予形而上学一词的特殊意义。一存在论,亚里士多德把它规定为对作为…     

“美德即知识”：苏格拉底还是柏拉图？

"美德"与"知识"的关系问题是苏格拉底、柏拉图和小苏格拉底学派哲学中的一个重要话题。人们通常认为"美德即知识"(αρετηειυαιγυωσκδ;virtue is knowledge)这一命题是苏格拉底提出的,这不仅不符合文本事实,而且抹煞了这一问题所具有的张力,造成了在解释苏格拉底与其弟子们的哲学的进展与嬗变方面的困难。苏格拉底虽然提出了"美德"与"知识"的关系这一问题,并提倡人们认识自己和"善"、"美德"的本质,但是他所说的认识(γυω-σιδ)不是知识论意义上的知识(επιστημη),还包含生存实践的层面。柏拉图认为"美德即知识",并力图在知识论层面上给与"善"和"美德"以明确的定义。而小苏格拉底学派则从另一侧面继承发展了苏格拉底哲学,试图从生存实践的层面来定义美德。     

"语音意识与语音智力同质说"初证

以128名小学一、三年级的学生为被试,以英语语音意识测验和言语智力测验为工具,采用因素分析的技术,初步探讨了“语音意识与语音智力同质说”的合法性问题。结果表明:(1)围绕小学一、三年级的英语语音意识和言语智力测验数据而进行的探索性因素分析,都抽取了唯一的公因子;(2)围绕小学一、三年级的英语语音意识和言语智力测验数据而进行的验证性因素分析也发现,小学一、三年级的语音智力结构模型,都具有出色的拟合度。这些结果都说明:“语音意识与语音智力同质说”具有合法性。