The chameleon effect,the temporal aspects of mimicry and their impact on service measurement

BackgroundIn an experiment conducted in a natural setting, we test the link between mimicry, the amount of time during which the mimicry behavior takes place, and its impact on service quality.MethodsCable TV clients (n = 120) were randomly assigned to six experimental conditions (2 mimicry conditions: verbal mimicry vs. no mimicry x 3 interaction time: 5 vs. 10 vs. 15 minutes). Perceived service quality served as the dependent measurement.ResultsA main effect of mimicry was found on service quality: a cable TV representative was perceived more favorably when he mimicked the customer. Importantly, it was shown that even small portions of mimicry are beneficial, meaning that practitioners do not have to mimic someone for a long time to achieve benefits.ConclusionThe paper shows new benefits for the mimicker: more positive judgments by the mimickee regarding the impact on several different levels of service quality.     

Indexed Natural Numbers in Mind: A Formal Model of the Basic Mature Number Competence

The paper undertakes three interdisciplinary tasks. The first one consists in constructing a formal model of the basic arithmetic competence, that is, the competence sufficient for solving simple arithmetic story-tasks which do not require any mathematical mastery knowledge about laws, definitions and theorems. The second task is to present a generalized arithmetic theory, called the arithmetic of indexed numbers (INA). All models of the development of counting abilities presuppose the common assumption that our simple, folk arithmetic encoded linguistically in the mind is based on the linear number representation. This classical conception is rejected and a competitive hypothesis is formulated according to which the basic mature representational system of cognitive arithmetic is a structure composed of many numerical axes which possess a common constituent, namely, the numeral zero. Arithmetic of indexed numbers is just a formal tool for modelling the basic mature arithmetic competence. The third task is to develop a standpoint called temporal pluralism, which is motivated by neo-Kantian philosophy of arithmetic.     

The Human Factor in Maritime Transport: Personality and Aggression Levels of Master Mariners and Navigation Students

The current study sought to identify groups of navigation students and master mariners (captains) characterized by different constellations of the Big Five personality traits and aggression levels. We hypothesized that master mariners would exhibit the resilient personality type and that navigation students would additionally exhibit personality types other than the resilient (e.g., over- or undercontrolled). A sample of 108 navigation students (men, in their second or third year of naval school, all active athletes) and 76 master mariners took part in the study and completed the Polish version of the NEO Five-Factor Inventory (Costa & McCrae, 1992; Zawadzki et al., 1998) and the Aggression Questionnaire (Buss & Perry, 1992; Tucholska, 1998). The hypothesis about the resilient personality type among master mariners was confirmed. The second hypothesis about personality types other than the resilient among navigation students was also confirmed: 33% of the students exhibited the overcontrolling personality type. The article also highlights the need to include psychological assessment in naval school enrolment procedures.     

Kierkegaard on Imitation and Ethics: Toward a Secular Project?

This essay demonstrates the prominence of imitation in Kierkegaard’s ethics. I move beyond his idea of authentic existence modeled on Christ and explore the secular dimension of Kierkegaard’s insights about human nature and imitation. I start with presenting imitation as key to understanding the ethical dimension of the relationship between the universal and individual aspects of the human self in Kierkegaard. I then show that Kierkegaard’s moral concepts of “primitivity” and “comparison” are a response to his sociological and psychological observations about imitation from an ethical point of view. In the final section of this paper, I briefly engage Friedrich Schleiermacher’s “ethics of individuality” and Gabriel Tarde’s “laws of imitation” to explore Kierkegaard’s consideration of ethics and imitation as situated within the context of a broader conversation on imitation.