An investigation of the relationship between self-efficacy and the communication effectiveness of product manual formats

Product manuals have been virtually ignored in published research despite their relevance to consumer satisfaction and marketplace safety. This study examines self-efficacy (perceptions of capabilities related to operating a product) and how it influences the effectiveness of and is also influenced by three safety message formats commonly used in product manuals (i.e., 1. safety messages presented in list format at the front of the manual; 2; safety messages presented by semantic similarity interspersed throughout the manual—chunked format, and 3. safety messages presented in a combined format—both list and chunked). As anticipated, pre-exposure self-efficacy was a significant covariate which was found to be positively related to post-exposure self-efficacy and negatively related to information evaluation. Further, controlling for pre-exposure self-efficacy, post-exposure self-efficacy was significantly lower in the combined (list plus chunked) condition. Findings of this research have important implications for the practice of repeating safety warnings and future research in the consumer information domain.Authors are listed in alphabetical order. This study was supported by an Illinois State University Research Grant.     

Book reviews

Gott ist schön und Er liebt die Schönheit: God is Beautiful and He Loves Beauty. Alma Giese and J. Christoph Bürgel, 1994. Bern, Peter Lang. 474 pp., hb. n.p., ISBN 3–906750–90–6.

The Concept of Islamic International Criminal Law. Farhad Malekian, 1994. London, Graham & Trotman. 213 pp., £55.00, $92, ISBN 1859660851.

Religion in Europe: contemporary perspectives. S. Gill, G. D'Costa, and U. King (Eds), 1994. Kampen, Kok Pharos. 213 pp., pb., Fl 49.90, ISBN 90–390–0508–7.

Religious Freedom and the Position of Islam in Western Europe. W. A. R. Shadid and P. S. van Koningsveld, 1995. Kampen, Kok Pharos. 229 pp., pb., Fl 64.90, ISBN 90–390–0065–4.

Christianity in the Arab World. HRH Crown Prince El Hassan Bin Talal, 1994. Amman, Arabesque. 120pp., hb.

Holymen of the Blue Nile: the making of an Arab‐Islamic community in the Nilotic Sudan 1500–1850. Neil MHugh. Evanston Illinois, Northwestern University Press. 280pp., hb., $54.95, ISBN 0–8101–1069–5.     

EFFECT OF GROUP PERFORMANCE ON SUBSEQUENT INDIVIDUAL PERFORMANCE:

Abstract— Does group discussion and deliberation on one issue or task influence the members' decisions or opinions on other issues? In contrast to past research looking solely at changes in responses to the same item discussed by the group, this study examined whether group interaction results in members changing the way they make judgments on related items in the future. The results show that group discussion and consensus on one set of judgments led to a significant convergence of judgmental strategies that extended to a related (but different) set of judgments the members made later as individuals.     

Evaluating pediatric psychology consultation services in a medical setting: An example

We examined the nature of referrals to a health center-based pediatric psychology service from 1990 to 1993 and assessed the satisfaction of health professionals with these services. Archival evaluation of 1467 records showed that over half of the consultation requests came from general pediatrics, pediatric neurology, and surgical services and that 70% of the psychological services were delivered on an outpatient basis. The most frequent referrals were for cognitive/neuropsychological evaluation and externalizing behavior problems. Pediatric psychology trainees were involved in 94% of the consultations. Survey of health professionals (n = 143) indicated very high overall satisfaction with the quality of services delivered. Presenting problems yielding the greatest likelihood for future consultation requests were behavior problems, child abuse, coping with illness, and depression/suicide. Results are discussed in the context of previous evaluations of pediatric psychology services and recommendations for future evaluation research.     

Self-concept of African-American male youth: Self-esteem and ethnic identity

The role of perceived efficacy, parent support, and community involvement in the self-esteem and ethnic identity of 68 African-American male youth were investigated in this research. The results provided support for the distinctiveness of ethnic identity and self-esteem. A sense of mastery was positively associated with both self-esteem and ethnic identity. Parent support was associated with self-esteem, while community involvement and an appreciation of African-American heritage were positively related to ethnic identity. Implications for future research and the evaluation of prevention and support programs for youth are discussed.     

Psychological and educational characteristics of instruction for people with severe disabilities: Interacting systems of responding

This paper presents a behavioral model which proposes that operants are organized and regulated into systems of responding. Multi-operant theory proposes that operants are organized into response systems that interact to adapt behavior to the complexities of the environment. The operant is the interaction between behavior and the environment which includes the conditions under which responses may occur, the class of behavior that is likely to be effective in producing outcomes, and the antecedent conditions that define the context of behavior. A central feature of this theory is that operants within a repertoire are organized into regulated systems of responding. The mechanisms of regulation are themselves operants that are learned and controlled by processes that are the same as those that govern more overt behavior. Operants stand in relationship to each other in coordinated response systems with some operants directly affecting and organizing the performance of other operants. An important implication of the systemic nature of behavioral repertoires is that bringing some aspect of a behavior class under control of new variables may demonstrate a spread throughout the entire operant system depending on past histories linking the classes.deceased     

Coping with threatened identities: Unemployed people’s self-categorizations

This article presents a theoretical argument to explain the way in which unemployed people react to and cope with threats to their identities that derive from perceptions ofstigma and low self-worth. It is argued here that strategies used by unemployed people to cope with such threats are influenced by whether the individuals categorize themselves as “unemployed” or adopt some other categorization (e.g., housewife, retired coal-miner). It is also proposed that the concept of self-categorization can be framed within Folkman and Lazarus’s (1980, 1985) coping model of distress in order to provide a more general framework for understanding these issues. The study reviews literature about stigma and coping with threatened identities with reference to these integrated frameworks, and concludes with a general model for predicting the way in which unemployed people self-categorize and cope with stigma and low self-esteem. This takes into account the role played by situational and individual factors, and suggests that individuals recategorize themselves in order to cope better during different phases of their unemployment.     

A model for realism of confidence judgments: Implications for underconfidence in sensory discrimination

In a recent issue of this journal, Björkman, Juslin, and Winman (1993) presented a model of the calibration of subjective confidence judgments for sensory discrimination which they called “subjective distance theory.” They proposed that there was a robust underconfidence bias in such judgments, that the model predicted such a bias, and that two different models were needed for the calibration of subjective confidence for cognitive judgments and for sensory ones. This paper addresses issues they raised. It points out that they have not presented a new model, but rather a portion of a more general one, the “decision-variable partition model” originally proposed in Ferrell and McGoey (1980). This paper explores properties of the model and shows, contrary to Björkman, Juslin, and Winman’s hypotheses, that the model does not predict under-confidence, that the “hard-easy effect” can be observed with sensory discriminations, and that the model fits not only sensory, but also cognitive judgments.