Does snobbish service generate better sales? The case of luxury goods

The objective of this study is to explore whether a “bad” service encounter triggers a consumer's impulse purchase in a luxury goods store in an Asian emerging market. A 2 (service encounter: favorable vs. snobbish) × 2 (shopping companion: alone vs. with a close friend) between‐group factorial design was employed with 160 female consumers in an Asian emerging market to examine the antecedents of both the urge to save social identity and the impulse purchase of luxury goods. The results show that consumers in an Asian emerging market can be triggered to make an impulse purchase of a luxury good, not because they received excellent service in the store but because they encountered snobbish service, especially when shopping with a close friend. Research implications and limitations are also discussed.     

Perfectionism mediated the relationship between brain structure variation and negative emotion in a nonclinical sample

In maladaptive respects, perfectionism reflects an individual’s concern over making mistakes and doubting the quality of his or her own actions excessively, which would affect one’s emotion. However, little is known about the neural mechanisms associated with the perfectionism and negative affect. In this study, voxel-based morphometry was performed to identify the brain regions underlying individual differences in perfectionism, which was measured by the Chinese Frost Multidimensional Perfectionism Scale (CFMPS), in a large sample of nonclinical young adults. Our results showed that the two subdimensions of the perfectionism, concern over mistakes (CM) and doubts about actions (DA), were both positively correlated with the self-reported anxiety and depression as well as the gray matter volume (GMV) in the anterior cingulate cortex (ACC), a pivotal brain region in cognitive control, affective state, and regulation. Moreover, CM, DA, and organization scores were respectively correlated with distributed brain regions involved in multiple cognitive and emotion processes. Our results furthermore revealed that the score of DA acted a mediational mechanism underlying the relationship between the GMV of ACC and self-rating negative affect (anxiety and depression). Taken together, these results might suggest the neuroanatomical basis of perfectionism and the association among the perfectionism, negative emotion, and brain architecture. This study emphasized that perfectionism could play a crucial role in the arousal of negative affect.     

Trait compassion is associated with the neural substrate of empathy

Individual differences in the personality trait Agreeableness underlie humans’ ability to interpret social cues and coordinate effectively with others. However, previous investigations of the neural basis of Agreeableness have yielded largely inconsistent results. Recent evidence has demonstrated that Agreeableness can be divided into two, correlated subdimensions. Compassion reflects tendencies toward empathy, sympathy, and concern for others, while Politeness reflects tendencies toward compliance and refraining from aggression and exploitation. The present study seeks to clarify the neural substrates of Agreeableness by examining whether structural differences in the brain show distinct associations with Compassion and Politeness. Results of a meta-analysis of fMRI studies examining empathy were used to generate hypotheses about the brain regions and networks that underlie trait Compassion. Results of a large-scale structural neuroimaging investigation (N = 275) were largely consistent with the meta-analysis: Compassion was positively correlated with gray matter volume in the bilateral anterior cingulate cortex (ACC) and anterior insula (AI). Further, these differences appear to be associated with Compassion specifically, as opposed to Politeness, suggesting that these two traits have at least partially distinct neuroanatomical substrates.     

利他仅仅利他吗?——进化视角的双路径模型

利他对受助者及社会有弥足珍贵的价值,能提高群体的功能性,增加危机中的生存概率从而保持种群延续;但利他会降低助人者自身的适应性,使其生存与繁殖的可能性较其他个体,尤其是自利者,处于不利地位。利他行为是如何得到进化的这一难题吸引了各领域学者的关注。本文回顾了具有代表性的多水平选择理论与竞争性利他理论,结合利他研究的最新实证证据,提出利他增加助人者适应性的双路径模型。内部路径指利他行为可以通过自激励的内在过程,促进助人者身心的正性互动,带来内部效用增益,从而在某些时刻提高其适应性。外部路径为利他传递展现助人者品质的信号,有助于提升其群体内地位并增加合作、择偶机会。进而,利他行为能够在个体与群体层面的进化选择中得到保存。未来研究可以从身心关系的角度继续探讨利他问题,促成利他的正性循环。     

自然自明性的失落——Blankenburg精神分裂理论述评

传统的精神分裂研究,关注的主要是精神分裂的妄想症候群。因为精神分裂中相对特殊的症状,在妄想形式中可以得到最轻易的把握。Blankenburg则认为:精神分裂的本质结构变异是先于妄想的。因此,他致力于在精神分裂的症状贫乏型(主要是青春型和单纯型)中,寻找精神分裂的本质变异。他发现:精神分裂异常中的核心缺损是自然自明性的失落。根据胡塞尔的超越现象学,自然自明性失落有四个原因:与世界关系的改变、时间建构的改变、自我建构的改变、交互主体性的改变。Blankenburg的精神分裂理论,作为二十世纪有关精神分裂的最重要工作之一,对于今天的精神分裂研究仍然有极其重要的意义。     

An exploration of courage in Chinese individuals

Definitional studies of courage have been performed by Western psychologists, but little research has examined Chinese folk courage. Two studies examined conceptions of courage in Chinese culture. In Study 1, the definitions, forms, inner traits, and reactions of courage were described by 307 individuals in China. A content analysis revealed that courage was divided into two forms: individually oriented and socially oriented; and the virtue was composed of persistence, responsibility, and breakthrough. Study 2 conducted in-depth interviews with 27 Chinese participants to explore the nature of courage further. The results suggested similar components; anger, self-confidence, support network, and social atmosphere were most likely to inspire courage; and trying something difficult was the most frequently experienced courageous event. Collectively, persistence and breakthrough were common components of both the current studies and the existing Western literature on courage, while responsibility may be more uniquely Chinese. Implications for prospective training programs are discussed.     

Non‐ignorable missingness item response theory models for choice effects in examinee‐selected items

Examinee‐selected item (ESI) design, in which examinees are required to respond to a fixed number of items in a given set, always yields incomplete data (i.e., when only the selected items are answered, data are missing for the others) that are likely non‐ignorable in likelihood inference. Standard item response theory (IRT) models become infeasible when ESI data are missing not at random (MNAR). To solve this problem, the authors propose a two‐dimensional IRT model that posits one unidimensional IRT model for observed data and another for nominal selection patterns. The two latent variables are assumed to follow a bivariate normal distribution. In this study, the mirt freeware package was adopted to estimate parameters. The authors conduct an experiment to demonstrate that ESI data are often non‐ignorable and to determine how to apply the new model to the data collected. Two follow‐up simulation studies are conducted to assess the parameter recovery of the new model and the consequences for parameter estimation of ignoring MNAR data. The results of the two simulation studies indicate good parameter recovery of the new model and poor parameter recovery when non‐ignorable missing data were mistakenly treated as ignorable.     

A quick eye to anger: An investigation of a differential effect of facial features in detecting angry and happy expressions

Detection of angry and happy faces is generally found to be easier and faster than that of faces expressing emotions other than anger or happiness. This can be explained by the threatening account and the feature account. Few empirical studies have explored the interaction between these two accounts which are seemingly, but not necessarily, mutually exclusive. The present studies hypothesised that prominent facial features are important in facilitating the detection process of both angry and happy expressions; yet the detection of happy faces was more facilitated by the prominent features than angry faces. Results confirmed the hypotheses and indicated that participants reacted faster to the emotional expressions with prominent features (in Study 1) and the detection of happy faces was more facilitated by the prominent feature than angry faces (in Study 2). The findings are compatible with evolutionary speculation which suggests that the angry expression is an alarming signal of potential threats to survival. Compared to the angry faces, the happy faces need more salient physical features to obtain a similar level of processing efficiency.     

Muscular Activation Pattern of Bilateral Extensors Response to Asymmetric Hand Lifting During Trunk Flexion–extension Performance

The authors' purpose was to test the effect of asymmetric hand lifting on muscular activation patterns of 3 bilateral extensors. Eighteen male university students without back pain were volunteered. Each performed flexion–extension randomly with conditions of right lifting, left lifting, and nonlifting. Surface electromyography from bilateral thoracic, lumbar erector spinae, and hamstring was recorded. The cross-correlation and relative intensity in paired muscles of bilateral extensors was calculated in flexion as well as extension period. The results showed that the cross-correlation coefficient was decreased and the phase lag as well as the relative intensity of bilateral extensors was increased significantly in thoracic level. The phase lag as well as the relative intensity of bilateral extensors was increased significantly in lumbar level. It was concluded that asymmetric lifting has a significant effect on muscular activation of bilateral extensors in thorax level, which causes the ipsilateral extensor to activate larger and longer. Asymmetric lifting also has some effect on muscular activation of bilateral extensors in lumbar level but with less extent than in thorax level, which causes contralateral extensor to activate larger and longer. Asymmetric lifting seems to have no significant effect on muscular activation of bilateral hamstring.     

Burnout among Finnish and Chinese university students

In this study the levels of experienced burnout of Finnish and Chinese university students are compared using School Burnout Inventory (SBI). This study is motivated by earlier studies, which suggest that the level of student burnout is different in the culturally distinct Finnish and Chinese university systems, but which are based on different research instruments for the two groups. The sample studied consisted of 3,035 Finnish students and 2,309 Chinese students. Because of the cross‐cultural nature of this study the level of structural equivalence of SBI between the cultural groups was examined and the effect of different response styles on the results was taken into account. Both standard and robust statistical methods were used for the analyses. The results showed that SBI with two extracted components is suitable for cross‐cultural analysis between Finnish and Chinese university students. Virtually no difference was found in experienced overall burnout between the Finnish and Chinese students, which means that both university systems contain factors causing similar levels of student burnout. This study also verified that controlling for the response styles is important in cross‐cultural studies as it was found to have a distinct effect on the results obtained from mean‐level comparisons.