Emotional regulation as a mediator between interpersonal mistreatment and distress

Theory and research from the emotional labour literature focusing on mistreatment of employees by customers were used to examine interpersonal mistreatment by customers, coworkers, and supervisors. Specifically, we examined the relationships between all three of these sources of interpersonal mistreatment and psychological distress. We also examine the possibility that emotional regulation strategies mediated these relationships. In Study 1, we focused on surface acting as the mediating emotional regulation strategy. Using a sample of 256 working adults, the results of that study found a mediating role for surface acting between mistreatment and distress for mistreatment by customers and coworkers but not supervisors. In Study 2, we included measures of both deep acting and surface acting as potential mediators between sources of mistreatment and distress. Using a sample of 138 working adults, this second study again found that surface acting mediated the relationship between mistreatment and distress for mistreatment by customers and coworkers but not supervisors. Further, deep acting did not mediate any of the relationships between sources of mistreatment and psychological distress. We conclude surface acting plays an important mediating role in the relationship between interpersonal mistreatment by both customers and coworkers, and psychological distress.     

Use of the Adult Attachment Projective Picture System in an Assessment of an Adolescent in Foster Care

Child maltreatment has been associated with a host of negative outcomes including impaired social relationships (Rogosch, Cicchetti, &; Aber, 1995), depression (Toth, Manly, &; Cicchetti, 1992), poor self-concept and motivation (Vondra, Barnett, &; Cicchetti, 1990), and delinquency and conduct problems (Cook et al., 2005; Grotevant et al., 2006; McCabe, Lucchini, Hough, Yeh, &; Hazen, 2005; Ryan &; Testa, 2005). An assessment of the mental representation of attachment relationships could offer additional relevant and useful information to the evaluation of youth in foster care, and could inform treatment and placement considerations. The Adult Attachment Projective Picture System (AAP) is a relatively new measure of internal representations of attachment based on the analysis of a set of stimuli designed to systematically activate the attachment system (George, West, &; Pettem, 1997 George, C. and West, M. in press. The Adult Attachment Projective Picture System, New York, NY: Guilford.  [Google Scholar]). This article considers the use of the AAP with a maltreated adolescent in a clinical setting and uses a case study to illustrate the components of the AAP that are particularly relevant to case conceptualization and interventions.     

The acceptability and feasibility of an anxiety reduction intervention for emergency department patients with non-cardiac chest pain

Despite good physical prognosis, patients who receive a diagnosis of non-cardiac chest pain (NCCP) may experience persistent pain and distress. While cognitive-behavioural interventions have been found to be effective for this group, they are difficult to deliver in busy emergency department (ED) settings. Addressing the acceptability and relevance of self-help interventions is an important initial step in addressing this need. This study sought to examine the acceptability and relevance of an evidence-based self-help intervention for ED patients with persistent NCCP and anxiety. Patient (interviews: N = 11) and specialist chest pain nurse (focus group: N = 4) views on acceptability and feasibility were examined. Data were analysed using thematic analysis. Patients and nurses reported that there was a need for the intervention, as stress and anxiety are common among patients with NCCP, and provision of psychosocial support is currently lacking. Both patients and nurses reported that the intervention was relevant, acceptable, and potentially useful. Some changes to the intervention were suggested. Nurses reported that the intervention could be used within the existing staff resources available in an ED setting. This study represents an important first step towards developing a brief self-help intervention for ED patients with NCCP and anxiety. Further research should seek to determine the efficacy of the intervention in a pilot trial.     

Use of the Adult Attachment Projective Picture System in an assessment of an adolescent in foster care

Child maltreatment has been associated with a host of negative outcomes including impaired social relationships (Rogosch, Cicchetti, & Aber, 1995), depression (Toth, Manly, & Cicchetti, 1992), poor self-concept and motivation (Vondra, Barnett, & Cicchetti, 1990), and delinquency and conduct problems (Cook et al., 2005; Grotevant et al., 2006; McCabe, Lucchini, Hough, Yeh, & Hazen, 2005; Ryan & Testa, 2005). An assessment of the mental representation of attachment relationships could offer additional relevant and useful information to the evaluation of youth in foster care, and could inform treatment and placement considerations. The Adult Attachment Projective Picture System (AAP) is a relatively new measure of internal representations of attachment based on the analysis of a set of stimuli designed to systematically activate the attachment system (George, West, & Pettem, 1997). This article considers the use of the AAP with a maltreated adolescent in a clinical setting and uses a case study to illustrate the components of the AAP that are particularly relevant to case conceptualization and interventions.     

Emotional Responses to Music: Interactive Effects of Mode,Texture, and Tempo

Although much research has explored emotional responses to music using single musical elements, none has explored the interactive effects of mode, texture, and tempo in a single experiment. To this end, a 2 (mode: major vs. minor) × 2 (texture: nonharmonized vs. harmonized) × 3 (tempo: 72, 108, 144 beats per min) within-participants experimental design was employed, in which 177 college students rated four, brief musical phrases on continuous happy-sad scales. Major keys, nonharmonized melodies, and faster tempos were associated with happier responses, whereas their respective opposites were associated with sadder responses. These effects were also interactive, such that the typically positive association between tempo and happiness was inverted among minor, nonharmonized phrases. Some of these effects were moderated by the gender and amount of musical experience of participants. A principal components analysis of responses to the stimuli revealed one negatively and one positively valenced factor of emotional musical stimuli.     

An Examination of Established Antecedents of Power in Purchase Decision Making: Married and Nontraditional Couples

This research examined the extent that resource theory, sex-role orientation, least interested partner hypothesis, and involvement apply to cohabiting heterosexual, gay, and lesbian couples. Findings revealed that (a) resources significantly affected only married partners' relative influence and strategy usage; (b) sex-role orientation significantly affected relative influence for married partners and strategy selection for partners in both types of heterosexual couples; (c) least interest significantly affected relative influence for partners in both types of heterosexual couples and influence strategy selection for cohabi-tors; and (d) involvement significantly affected relative influence and strategy usage for all couple types. Overall, the effect of the antecedents on relative influence and strategy usage depends on the extent that partners within any couple type are similar on various antecedents.     

Evolving standards and regulation: Exploring the development and provision of closed circuit television in the United Kingdom

This article explores the emergence of standards and regulation associated with the provision of Closed Circuit Television (CCTV) surveillance systems in the United Kingdom. It argues that despite the intrusive and controlling nature of CCTV technology there is limited formal intervention in the form of legislation, governing its introduction and use. Instead government has sought to influence the regulation of the technology indirectly through its ability to shape and govern policy networks in the policy arena. In doing so, it is argued here, that government remains the dominant actor in the policy process. He is director of the Public Management and Administration degree program. His research interests focus on the emerging governance structures associated with the development of electronic public services, citizenship, and democracy in the information age.     

Cerebral lateralization of visual stimulus recognition in stutterers and fluent speakers

Cerebral lateralization of stutterers and nonstutterers was assessed in terms of choice reaction times to stimuli presented to either the left or right visual hemifield on letter recognition and figure recognition tasks. Reaction times on both tasks were determined before and after a behavioral speech therapy program. Stutterers demonstrated a significant reduction in mean reaction times in the letter recognition task over the course of the therapy program. This change differed significantly from that obtained from stutterers in the figure recognition task. The stutterers' responses were in contrast to the responses of the nonstutterers, who showed no reduction in mean reaction times for the letter or figure recognition tasks. The results were discussed in terms of alterations in aspects of central nervous system processing as a result of participation in the behavioral speech therapy.