Morality in Practice: A Response to Claudia Card and Lorraine Code

I briefly reprise a few themes of my book Moral Understandings in order to address some questions about responsibility and justification. I argue for a thoroughly situated and naturalized view of moral justification that warns us not to take moral universalism too easily at face value. I also argue for the significance of reports of experience, among other kinds of empirical evidence, in testing the habitability of moral forms of life.     

A LONGITUDINAL EXAMINATION OF CONCOMITANT CHANGES IN TEAM LEADERSHIP AND CUSTOMER SATISFACTION

For each of three 1‐year time periods, we examined the relationship between changes in the team leadership of branch managers (as measured by employee ratings) and concomitant changes in customer satisfaction for branches of a regional bank. Specifically, for the time period 2001–2002, we examined concomitant changes in team leadership and customer service satisfaction with 68 branch managers; between 2002–2003 and 2003–2004 we examined these relationships for 46 and 40 of the remaining 68 branch managers, respectively. We expected that improvements (declines) in team leadership ratings would be accompanied by concomitant changes (i.e., improvement or decline) in customer satisfaction ratings. We found that, in 2 of the 3 time periods we examined, improvements (declines) in team leadership were related to improvements (declines) in customer satisfaction. We interpret these findings using the service climate literature.     

TRUTH TELLING AS REPARATIONS

Abstract: International instruments now defend a “right to the truth” for victims of political repression and violence and include truth telling about human rights violations as a kind of reparation as well as a form of redress. While truth telling about violations is obviously a condition of redress or repair for violations, it may not be clear how truth telling itself is a kind of reparations. By showing that concerted truth telling can satisfy four features of suitable reparations vehicles, I defend the idea that politically implemented modes of truth telling to, for, and by those who are victims of gross violation and injustice may with good reason be counted as a kind of reparations. Understanding the doubly symbolic character of reparations, however, makes clearer why truth telling is unlikely to be sufficient reparation for serious wrongs and is likely to be sensitive to the larger context of reparative activity and its social, political, and historical background.     

Adverse work experiences and marital outcomes in middle years: Role of self‐esteem

This study assesses the decade‐long influence of adverse work experiences on husbands' and wives' problem‐solving behaviors and marital quality through self‐esteem using structural equation modeling with a sample of 308 dual‐earning couples. Analyses controlled for earlier marital quality, allowing for assessment of the residual change in marital quality over 10 years. Adverse work experiences directly affected marital quality and indirectly affected decreases in marital quality through lower self‐esteem; lastly, individuals' self‐esteem was positively related to increased problem‐solving behaviors. In addition, there was a crossover association, with wives' and husbands' self‐esteem influencing one another's problem‐solving behaviors. These results contribute to a deeper understanding about the processes responsible for the detrimental impact of adverse work experiences.     

A School-Based Program from Infancy to Kindergarten for Children and Their Parents

The authors present a program of service and research with preschool children that has been shown effective in providing positive preventive outcomes.     

A Chicano/black/white encounter

What happens when members of three ethnic groups spend eighteen hours together in an “Encounter Weekend”? A facilitation style that placed the major responsibility for group progress on the group itself brought about marked behavioral changes among the group participants. The group progressed from distrust, suspicion, and violent rhetoric to effective communication and understanding. The interracial encounter is a powerful social tool that counselors can use to help people develop respect for each other and live together more humanely.     

A FIVE-YEAR STUDY OF UPWARD FEEDBACK: WHAT MANAGERS DO WITH THEIR RESULTS MATTERS

We present results for 252 target managers over 5 annual administrations of an upward feedback program (i.e., twice as long as any previous study in this area). We show that managers initially rated poor or moderate showed significant improvements in upward feedback ratings over the 5-year period, and that these improvements were beyond what could be expected due to regression to the mean. We also found that (a) managers who met with direct reports to discuss their upward feedback improved more than other managers, and (b) managers improved more in years when they discussed the previous year's feedback with direct reports than in years when they did not discuss the previous year's feedback with direct reports. This is important because it is the first research evidence demonstrating that what managers do with upward feedback is related to its benefits. We use an accountability framework to discuss our results and suggest directions for future research.     

Further Notes on Feminist Ethics and Pluralism: A Reply to Lindgren

In a comment on my paper, “Moral Understandings: Alternative Epistemology for a Feminist Ethics” (1989) Ralph Lindgren questions the wisdom of confronta' tional rhetoric in my paper and much feminist moral philosophy, and the consistency of this stance with pluralism about ethics. I defend both the rebellious rhetoric and the inclusivity of my own approach, but suggest that pluralism in moral philosophy is harder to define than Lindgren's comments suggest.