IMPROVING RESIDENTIAL TREATMENT SERVICES: IMPLEMENTATION AND NORM-REFERENCED EVALUATION OF A COMPREHENSIVE MANAGEMENT SYSTEM

Ensuring effective service delivery by direct-care personnel in institutional living units for persons with developmental disabilities historically has been a difficult process, despite considerable attention from researchers, service providers, and governmental regulatory agencies. In this investigation, we conducted a normative evaluation of the extent and quality of treatment services currently provided in residential living units (Experiment 1) and evaluated a comprehensive management system designed to improve such services (Experiment 2). Results of the first experiment, encompassing 22 living units in three states, indicated that on the average two thirds of observed resident behavior did not involve any therapeutic activity. The results also provided social validity for the criteria used to evaluate the quality of treatment provision based on opinions of mental retardation professionals. Results of the second experiment indicated that a behavioral management program implemented during 23 separate time periods across five living units was accompanied by consistent and durable decreases in resident nontherapeutic activity as well as increases in specifically designated habilitative activity. The results provide support for the successful incorporation of behavioral management technology into human service settings on a large-scale, long-term basis.     

Preferences of infants for regular and distorted natural speech stimuli

The schema hypothesis proposed by Kagan (Science, 1970, 170, 826–832) andLewis (Developmental Psychology, 1969, 1, 75–86) was used to make predictions concerning the preferences of infants 3 to 14 months old for speech stimuli. An operant response method was used in determining the infants' preferences for inflected, monotone, and scrambled natural speech stimuli. Although the infants' preferences did not change with age as predicted, the infants produced clear preference orderings for the three stimuli. The speech preferences were interpreted as being based on stimulus variables (e.g., word order, inflection, and speech rate) in addition to the realism variables assumed by the schema hypothesis.     

Time of day effects in simple repetitive tasks: Some possible mechanisms

A brief review of the literature, and three experiments, are presented which investigated time of day effects in human performance at simple repetitive tasks (i.e. tasks involving little or no ‘working memory’ load) The goal was to differentiate between a ‘capacity’ based explanation of the effects, concerned with changes in the general rate of information processing, and a ‘strategy’ based one concerned with the amount of information processed at each decision point. The strategy based explanation appeared to be the more suitable, accounting for the surprising heterogeneity in time of day function that was found for such tasks in the literature, and for the results of the three experiments. It would appear that there might be a general tendency for people to become faster but less accurate as the day wears on.     

Customer Service Behavior: The Interaction of Service Predisposition and Job Characteristics

The achievement of customer satisfaction in service operations depends to a great extent on employee customer service behavior (CSB). In this study, 123 service providers (77% response rate) responded to a survey assessing service predisposition and job characteristics. Employees also completed a behaviorally based CSB measure developed after interviewing and surveying customers (n=96). Analyses suggest that job characteristics, alone, accounted for a significant amount of CSB variance. Job characteristics did not moderate the relationship between service predisposition and CSB. In contrast to previous work, service predisposition and CSB were not correlated. A service provider typology is presented to explain these findings.     

The Formation of Attitudes Toward New Immigrant Groups1

People often receive information about new immigrant groups prior to any direct contact with group members. However, it is not clear how this information shapes attitudes toward the groups. To explore this issue, 204 subjects were told about an unknown immigrant group that was presented as high or low in personal relevance. Subjects were then given positive or negative consensus information about the emotions that group members elicit from others, group members' personality traits, and group members' values. As expected, results indicated that the presentation of positive information about emotional reactions, personality traits, and values caused attitudes to be more favorable than did the presentation of negative information. Importantly, however, the combined impact of the emotion and personality trait information depended on whether the group was perceived to be of high or low personal relevance. Specifically, when the information about emotions and personality traits was similarly valanced (i.e., both were positive or both were negative), attitudes toward the group tended to be less favorable in the high personal relevance condition than in the low personal relevance condition. In contrast, when mixed information was presented (i.e., positive emotions and negative personality traits or negative emotions and positive personality traits), attitudes tended to be more favorable in the high personal relevance condition. In addition, attitudes, once formed, predicted further perceptions of the group and behavioral intentions toward group members. The implications of the findings for the reduction of prejudice toward new immigrant groups are discussed.     

A 32-society investigation of the influence of perceived economic inequality on social class stereotyping

There is a growing body of work suggesting that social class stereotypes are amplified when people perceive higher levels of economic inequality—that is, the wealthy are perceived as more competent and assertive and the poor as more incompetent and unassertive. The present study tested this prediction in 32 societies and also examines the role of wealth-based categorization in explaining this relationship. We found that people who perceived higher economic inequality were indeed more likely to consider wealth as a meaningful basis for categorization. Unexpectedly, however, higher levels of perceived inequality were associated with perceiving the wealthy as less competent and assertive and the poor as more competent and assertive. Unpacking this further, exploratory analyses showed that the observed tendency to stereotype the wealthy negatively only emerged in societies with lower social mobility and democracy and higher corruption. This points to the importance of understanding how socio-structural features that co-occur with economic inequality may shape perceptions of the wealthy and the poor.     

An evaluation of Headsprout early reading as an online parent-mediated intervention for primary school children

Due to the Coronavirus pandemic and lengthy absences from the classroom, there is a need for large-scale remedial programs to support young children to “catch-up” on literacy and numeracy skills. A stratified randomized controlled trial was used to evaluate the Headsprout Early Reading (HER) program as a parent-mediated digital literacy intervention. A between-groups design compared differences in reading-dependent outcome measures for 36 children assigned to one of three intervention groups: with support, without support, and waitlist-control. Children completed significantly more episodes when parents received implementation support from the researcher compared to the without support group. Children receiving Headsprout instructions demonstrated marginally greater gains than the waitlist-control group in posttest outcome measures; however, differences in reading outcomes were not significant between groups at posttesting. The current research provides tentative support for HER and importantly, highlights the importance of providing support for parents implementing interventions at home.     

Intense classification training to increase the detection of drowning swimmers

Lifeguards engage in a continuous process of deciding whether swimmers are in danger or not. The variety of behaviours that distressed swimmers show makes it difficult to impart declarative knowledge to this effect during lifeguard training. As an alternative, we propose a novel training tool that requires novice participants to rapidly categorise 3-s video clips of real-life swimmers as either ‘safe’ or ‘drowning’. A control group also completed a sham intervention, with surfers that may ‘fall’. Due to the complex nature of swimming pools, a scaffolded training approach was employed, which gradually increased the amount of background information over subsequent training rounds. Results demonstrated that the drowning classification training improved responses in a subsequent drowning detection test, compared with the active control-group. The scaffolded approach appeared to prepare participants for processing swimmers in the drowning-detection test. The results provide a foundation for a novel training protocol to improve lifeguard skills.     

Preventing Vicarious Trauma: What Counselors Should Know When Working With Trauma Survivors

Counselors in all settings work with clients who are survivors of trauma. Vicarious trauma, or counselors developing trauma reactions secondary to exposure to clients' traumatic experiences, is not uncommon. The purpose of this article is to describe vicarious trauma and summarize the recent research literature related to this construct. The Constructivist Self‐Development Theory (CSDT) is applied to vicarious trauma, and the implications CSDT has for counselors in preventing and managing vicarious trauma are explored.     

Engineering students’ perceptions of engineering specialties

The field of engineering is defined by a number of specialty areas, thus most engineering students must decide upon an educational specialty track within the engineering major. Data on familiarity with, and perceptions of similarity among 11 engineering specialties were collected from 129 undergraduate engineering students from a public urban university. Similarity data were collected by way of a paired comparison task, and multidimensional scaling techniques were used to map these data into spatial representations. A three-dimensional solution was selected. Analysis of variance procedures also were used to examine differences in perceptions of engineering specialties by gender, ethnicity, commitment to career choice, and career decision-making self-efficacy. Results indicated that female students rated engineering specialties as more prestigious than male students, and students with a more dogmatic stance towards career rated engineering as relatively exclusive to men.