When My Object Becomes Me: The Mere Ownership of an Object Elevates Domain‐Specific Self‐Efficacy

Past research on the mere ownership effect has shown that when people own an object, they perceive the owned objects more favorably than the comparable non‐owned objects. The present research extends this idea, showing that when people own an object functional to the self, they perceive an increase in their self‐efficacy. Three studies were conducted to demonstrate this new form of the mere ownership effect. In Study 1, participants reported an increase in their knowledge level by the mere ownership of reading materials (a reading package in Study 1a, and lecture notes in Study 1b). In Study 2, participants reported an increase in their resilience to sleepiness by merely owning a piece of chocolate that purportedly had a sleepiness‐combating function. In Study 3, participants who merely owned a flower essence that is claimed to boost creativity reported having higher creativity efficacy. The findings provided insights on how associations with objects alter one's self‐perception.     

Self‐Injurious Behaviors: Assessment and Diagnosis

This article examines the diagnosis and assessment of self‐injurious behaviors. A classification model for conceptualizing self‐injury is discussed, and the Diagnostic and Statistical Manual of Mental Disorders (4th ed., text revision; American Psychiatric Association, 2000) diagnoses associated with self‐injury are addressed. Assessment questions and issues to consider when assessing clients who self‐injure are provided.     

IMPROVING RESIDENTIAL TREATMENT SERVICES: IMPLEMENTATION AND NORM-REFERENCED EVALUATION OF A COMPREHENSIVE MANAGEMENT SYSTEM

Ensuring effective service delivery by direct-care personnel in institutional living units for persons with developmental disabilities historically has been a difficult process, despite considerable attention from researchers, service providers, and governmental regulatory agencies. In this investigation, we conducted a normative evaluation of the extent and quality of treatment services currently provided in residential living units (Experiment 1) and evaluated a comprehensive management system designed to improve such services (Experiment 2). Results of the first experiment, encompassing 22 living units in three states, indicated that on the average two thirds of observed resident behavior did not involve any therapeutic activity. The results also provided social validity for the criteria used to evaluate the quality of treatment provision based on opinions of mental retardation professionals. Results of the second experiment indicated that a behavioral management program implemented during 23 separate time periods across five living units was accompanied by consistent and durable decreases in resident nontherapeutic activity as well as increases in specifically designated habilitative activity. The results provide support for the successful incorporation of behavioral management technology into human service settings on a large-scale, long-term basis.     

Pitch of infant crying and caregiver responses in a natural setting

The naturally occurring cries of 13 infants in a day-care center were tape-recorded and spectrum-analyzed for the peak fundamental frequency. Caregivers' responses to higher-pitched cries were rated by observers as more urgent, and they more frequently included additional attempts to soothe the infant. These results provide some of the first ecologically valid evidence that the pitch of infant crying is related to the urgency and nature of caregivers' responses.     

Preferences of infants for regular and distorted natural speech stimuli

The schema hypothesis proposed by Kagan (Science, 1970, 170, 826–832) andLewis (Developmental Psychology, 1969, 1, 75–86) was used to make predictions concerning the preferences of infants 3 to 14 months old for speech stimuli. An operant response method was used in determining the infants' preferences for inflected, monotone, and scrambled natural speech stimuli. Although the infants' preferences did not change with age as predicted, the infants produced clear preference orderings for the three stimuli. The speech preferences were interpreted as being based on stimulus variables (e.g., word order, inflection, and speech rate) in addition to the realism variables assumed by the schema hypothesis.     

Time of day effects in simple repetitive tasks: Some possible mechanisms

A brief review of the literature, and three experiments, are presented which investigated time of day effects in human performance at simple repetitive tasks (i.e. tasks involving little or no ‘working memory’ load) The goal was to differentiate between a ‘capacity’ based explanation of the effects, concerned with changes in the general rate of information processing, and a ‘strategy’ based one concerned with the amount of information processed at each decision point. The strategy based explanation appeared to be the more suitable, accounting for the surprising heterogeneity in time of day function that was found for such tasks in the literature, and for the results of the three experiments. It would appear that there might be a general tendency for people to become faster but less accurate as the day wears on.     

Family therapy in general practice: 'We have a clinic here on Friday afternoon …'

General practice is an obvious but relatively untried context within which to practise family therapy. This paper describes the development of a family therapy clinic within a group general practice and considers the influence of the practice setting on the practical style and theoretical approach of the family therapy team. The influence of the clinic on the referring habits and on the consulting style of the GPs is also considered in the context of the changes taking place in the organization of general practice.     

The Formation of Attitudes Toward New Immigrant Groups1

People often receive information about new immigrant groups prior to any direct contact with group members. However, it is not clear how this information shapes attitudes toward the groups. To explore this issue, 204 subjects were told about an unknown immigrant group that was presented as high or low in personal relevance. Subjects were then given positive or negative consensus information about the emotions that group members elicit from others, group members' personality traits, and group members' values. As expected, results indicated that the presentation of positive information about emotional reactions, personality traits, and values caused attitudes to be more favorable than did the presentation of negative information. Importantly, however, the combined impact of the emotion and personality trait information depended on whether the group was perceived to be of high or low personal relevance. Specifically, when the information about emotions and personality traits was similarly valanced (i.e., both were positive or both were negative), attitudes toward the group tended to be less favorable in the high personal relevance condition than in the low personal relevance condition. In contrast, when mixed information was presented (i.e., positive emotions and negative personality traits or negative emotions and positive personality traits), attitudes tended to be more favorable in the high personal relevance condition. In addition, attitudes, once formed, predicted further perceptions of the group and behavioral intentions toward group members. The implications of the findings for the reduction of prejudice toward new immigrant groups are discussed.     

Customer Service Behavior: The Interaction of Service Predisposition and Job Characteristics

The achievement of customer satisfaction in service operations depends to a great extent on employee customer service behavior (CSB). In this study, 123 service providers (77% response rate) responded to a survey assessing service predisposition and job characteristics. Employees also completed a behaviorally based CSB measure developed after interviewing and surveying customers (n=96). Analyses suggest that job characteristics, alone, accounted for a significant amount of CSB variance. Job characteristics did not moderate the relationship between service predisposition and CSB. In contrast to previous work, service predisposition and CSB were not correlated. A service provider typology is presented to explain these findings.