Applying a Family-Ecosystemic Model to Reunite a Family Separated Due to Child Abuse: A Case Study

Family reunification following the removal of a child due to child abuse is a challenging process. In this case study the authors demonstrate the success of a family-ecosystemic intervention for achieving the reintegration of an adolescent into her family following a court-imposed separation. The SET (Structural Ecosytems Therapy) model was used to: (1) repair family bonds, (2) build collaborations among the agencies involved in overseeing the child's welfare, and (3) build an alliance between the mother and agency personnel. This case study suggests that facilitating such collaborations can be helpful in the evaluation and follow-through of high risk cases.     

Using cognitive learning theory to design effective on-line statistics tutorials

Careful attention to principles of learning can improve the design of Web-based lessons and tutorials. Tutorials from the Web Interface for Statistics Education (WISE; http://wise.cgu.edu) demonstrate how specific principles can be integrated into Web design to enhance learning in two areas. First, the impact of students’ poor self-regulation abilities on Web-based learning is considered. Second, evidence that specific types of visual presentations improve learning is discussed. Finally, the need for empirical evaluation is emphasized. Specific research and examples from the WISE project are used to illustrate each of these points.     

Effects of parent training on parent and child behavior using procedures based on functional analyses

We evaluated the effects of parent training for four children whose aberrant behaviors were maintained by social positive or negative reinforcement. Interventions were based on the behavioral function of the problem behavior. Child participants were four children (ages 3 to 5 years) who had developmental delays and exhibited significant aberrant behaviors (tantrums and aggression). The children's mothers were the parent participants. The children's behavior improved as a function of the parents' performance. Copyright © 2001 John Wiley & Sons, Ltd.     

Pitch of infant crying and caregiver responses in a natural setting

The naturally occurring cries of 13 infants in a day-care center were tape-recorded and spectrum-analyzed for the peak fundamental frequency. Caregivers' responses to higher-pitched cries were rated by observers as more urgent, and they more frequently included additional attempts to soothe the infant. These results provide some of the first ecologically valid evidence that the pitch of infant crying is related to the urgency and nature of caregivers' responses.     

IMPROVING RESIDENTIAL TREATMENT SERVICES: IMPLEMENTATION AND NORM-REFERENCED EVALUATION OF A COMPREHENSIVE MANAGEMENT SYSTEM

Ensuring effective service delivery by direct-care personnel in institutional living units for persons with developmental disabilities historically has been a difficult process, despite considerable attention from researchers, service providers, and governmental regulatory agencies. In this investigation, we conducted a normative evaluation of the extent and quality of treatment services currently provided in residential living units (Experiment 1) and evaluated a comprehensive management system designed to improve such services (Experiment 2). Results of the first experiment, encompassing 22 living units in three states, indicated that on the average two thirds of observed resident behavior did not involve any therapeutic activity. The results also provided social validity for the criteria used to evaluate the quality of treatment provision based on opinions of mental retardation professionals. Results of the second experiment indicated that a behavioral management program implemented during 23 separate time periods across five living units was accompanied by consistent and durable decreases in resident nontherapeutic activity as well as increases in specifically designated habilitative activity. The results provide support for the successful incorporation of behavioral management technology into human service settings on a large-scale, long-term basis.     

Preferences of infants for regular and distorted natural speech stimuli

The schema hypothesis proposed by Kagan (Science, 1970, 170, 826–832) andLewis (Developmental Psychology, 1969, 1, 75–86) was used to make predictions concerning the preferences of infants 3 to 14 months old for speech stimuli. An operant response method was used in determining the infants' preferences for inflected, monotone, and scrambled natural speech stimuli. Although the infants' preferences did not change with age as predicted, the infants produced clear preference orderings for the three stimuli. The speech preferences were interpreted as being based on stimulus variables (e.g., word order, inflection, and speech rate) in addition to the realism variables assumed by the schema hypothesis.     

Time of day effects in simple repetitive tasks: Some possible mechanisms

A brief review of the literature, and three experiments, are presented which investigated time of day effects in human performance at simple repetitive tasks (i.e. tasks involving little or no ‘working memory’ load) The goal was to differentiate between a ‘capacity’ based explanation of the effects, concerned with changes in the general rate of information processing, and a ‘strategy’ based one concerned with the amount of information processed at each decision point. The strategy based explanation appeared to be the more suitable, accounting for the surprising heterogeneity in time of day function that was found for such tasks in the literature, and for the results of the three experiments. It would appear that there might be a general tendency for people to become faster but less accurate as the day wears on.     

Customer Service Behavior: The Interaction of Service Predisposition and Job Characteristics

The achievement of customer satisfaction in service operations depends to a great extent on employee customer service behavior (CSB). In this study, 123 service providers (77% response rate) responded to a survey assessing service predisposition and job characteristics. Employees also completed a behaviorally based CSB measure developed after interviewing and surveying customers (n=96). Analyses suggest that job characteristics, alone, accounted for a significant amount of CSB variance. Job characteristics did not moderate the relationship between service predisposition and CSB. In contrast to previous work, service predisposition and CSB were not correlated. A service provider typology is presented to explain these findings.     

The Formation of Attitudes Toward New Immigrant Groups1

People often receive information about new immigrant groups prior to any direct contact with group members. However, it is not clear how this information shapes attitudes toward the groups. To explore this issue, 204 subjects were told about an unknown immigrant group that was presented as high or low in personal relevance. Subjects were then given positive or negative consensus information about the emotions that group members elicit from others, group members' personality traits, and group members' values. As expected, results indicated that the presentation of positive information about emotional reactions, personality traits, and values caused attitudes to be more favorable than did the presentation of negative information. Importantly, however, the combined impact of the emotion and personality trait information depended on whether the group was perceived to be of high or low personal relevance. Specifically, when the information about emotions and personality traits was similarly valanced (i.e., both were positive or both were negative), attitudes toward the group tended to be less favorable in the high personal relevance condition than in the low personal relevance condition. In contrast, when mixed information was presented (i.e., positive emotions and negative personality traits or negative emotions and positive personality traits), attitudes tended to be more favorable in the high personal relevance condition. In addition, attitudes, once formed, predicted further perceptions of the group and behavioral intentions toward group members. The implications of the findings for the reduction of prejudice toward new immigrant groups are discussed.     

A 32-society investigation of the influence of perceived economic inequality on social class stereotyping

There is a growing body of work suggesting that social class stereotypes are amplified when people perceive higher levels of economic inequality—that is, the wealthy are perceived as more competent and assertive and the poor as more incompetent and unassertive. The present study tested this prediction in 32 societies and also examines the role of wealth-based categorization in explaining this relationship. We found that people who perceived higher economic inequality were indeed more likely to consider wealth as a meaningful basis for categorization. Unexpectedly, however, higher levels of perceived inequality were associated with perceiving the wealthy as less competent and assertive and the poor as more competent and assertive. Unpacking this further, exploratory analyses showed that the observed tendency to stereotype the wealthy negatively only emerged in societies with lower social mobility and democracy and higher corruption. This points to the importance of understanding how socio-structural features that co-occur with economic inequality may shape perceptions of the wealthy and the poor.