Organizational justice and extrarole customer service: The mediating role of well-being at work

The purpose of this article is to propose and test a model of extrarole customer service (ERCS). We propose that organizational justice (distributive, procedural, interpersonal, and informational) promotes well-being at work (low burnout and high engagement). Well-being at work, in turn, engenders more effective ERCS. Thus, well-being at work is considered a mediator of the relationships from organizational justice to ERCS. This fully mediated model was compared to an alternative fully direct model. The sample consisted of 317 contact employees who were working in the Spanish service sector. The results of structural equation modelling supported the importance of the mediating role of the positive side of well-being at work (engagement) in the relationship between organizational justice and ERCS. The article concludes with a discussion of the theoretical and managerial implications.     

Intrusive memories and depression in cancer patients

Matched samples of depressed and nondepressed cancer patients were interviewed about past life events, particularly experiences of death and illness. They identified and described any spontaneous intrusive visual memories they had experienced in the past week corresponding to these events. About one quarter reported such memories and, as predicted, the majority of intrusive memories concerned illness, injury and death. The mean levels of intrusion and avoidance were equivalent to patients with post-traumatic stress disorder. Consistent with prediction, depressed patients reported significantly more intrusive memories than controls, and described the memories as typically beginning with or being exacerbated by the onset of depression. Greater numbers of intrusive memories were associated with more maladaptive coping, and greater avoidance with deficits in autobiographical memory functioning.     

The effect of spatial-frequency filtering on the visual processing of global structure

In three experiments we measured reaction times (RTs) and error rates in identifying the global structure of spatially filtered stimuli whose spatial-frequency content was selected by means of three types of 2-D isotropic filters (Butterworth of order 2, Butterworth of order 10, and a filters with total or partial Gaussian spectral profile). In each experiment, low-pass (LP), bandpass (BP), and high-pass (HP) filtered stimuli, with nine centre or cut-off spatial frequencies, were used. Irrespective of the type of filter, the experimental results showed that: (a) RTs to stimuli with low spatial frequencies were shorter than those to stimuli with medium or high spatial frequencies, (b) RTs to LP filtered stimuli were nearly constant, but they increased in a nonmonotonic way with the filter centre spatial frequency in BP filtered stimuli and with the filter cut-off frequency in HP filtered stimuli, and (c) the identification of the global pattern occurred with all visible stimuli used, including BP and HP images without low spatial frequencies. To remove the possible influence of the energy, a fourth experiment was conducted with Gaussian filtered stimuli of equal contrast power (c(rms) = 0.065). Similar results to those described above were found for stimuli with spatial-frequency content higher than 2 cycles deg(-1). A model of isotropic first-order visual channels collecting the stimulus spectral energy in all orientations explains the RT data. A subsequent second-order nonlinear amplitude demodulation process, applied to the output of the most energetic first-order channel, could explain the perception of global structure of each spatially filtered stimulus, including images lacking low spatial frequencies.     

Item selection rules in a Computerized Adaptive Test for the assessment of written English

Item selection rules in a Computerized Adaptive Test for the assessment of written English. e-CAT is a Computerized Adaptive Test for the evaluation of written English knowledge, using the item selection rule most commonly employed: the maximum Fisher information criterion. Some of the problems of this criterion have a negative impact in the estimation accuracy and in the item bank security. In this study, the performance of this item selection rule is compared, by means of simulation, with two other rules: selecting the item with maximum Fisher information in an interval (Veerkamp y Berger, 1997) and a new criterion, called "maximum Fisher information in an interval with geometric mean". In general, this new rule shows smaller measurement error and smaller item overlap rates. It seems, thus, recommendable, as it allows the simultaneous improvement of estimation accuracy and the maintenance of the item bank security of e-CAT.     

The functioning of central categories Middle Level and Sometimes in graded response scales: does the label matter?

The present study evaluates the extent to which central categories explicitly labeled as being in the middle of the other response categories, specifically Middle Level and Sometimes, function as expected according to the integer scoring system. The assumptions are tested by means of Bock's Nominal Model in two 5-response scales. Results show that the assumption of the ordering of the response categories is met for all the items. The ordering of thresholds is satisfied for all but one item with the central category Middle Level . Results are compared with those obtained when middle categories are not explicitly labeled as being in the middle of the other response categories, as in the case of Not Sure , Undecided or?     

Using Autonomous Teams to Improve Quality of Life of People with Intellectual Disabilities

Applied Research in Quality of Life - This research study tested an intervention, based on autonomous teams and the service co-creation approach, to improve the social inclusion and...