Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive,Procedural, and Interactional Justice1

This article attempts to extend prior research by testing the effects of justice components (distributive, procedural, and interactional) on customer satisfaction beyond the expectancy disconfirmation paradigm. To this end, two separate field survey studies were conducted. A total of 568 customers were surveyed in 38 hotels and 40 restaurants. The results showed that distributive justice was critical in predicting customer satisfaction, while the influence of procedural and interactional justice was secondary. Justice concepts were also robust against the simultaneous inclusion of disconfirmation and performance in the satisfaction equation. The article concludes with theoretical and managerial implications, as well as opportunities for future research.     

Resonance and radical embodiment

One big challenge faced by cognitive science is the development of a unified theory that integrates disparate scales of analysis of cognitive phenomena. In this paper, I offer a unified framework that provides a way to integrate neural and behavioral scales of analysis of cognitive phenomena—typically addressed by neuroscience and experimental psychology, respectively. The framework is based on the concept of resonance originated in ecological psychology and aims to be the foundation for a unified theory for radical embodiment; that is, a unified theory for that dissident part of cognitive science that shares a methodological commitment to dynamic systems theory and remains skeptical about the adequacy of mechanism and representationalism as the guiding ideas in the field. In the course of my presentation, I analyze different issues regarding the requirements and constraints unification poses to radical embodiment.

     

The role of semantic memory in short-term recall: effect of strategic retrieval ability in an elderly population

The present paper examines the relationship between two classic phenomena: semantic effects in short-term recall (STR) tasks, which are interpreted as indicating the involvement of long-term memory (LTM) in the functioning of short-term memory, on the one hand, and the existence of individual differences amongst elderly people in strategic retrieval ability (i.e., the ability to activate representations in LTM in a controlled way) on the other hand. Forty elderly participants completed a STR task under four different conditions which were thought to differentially involve LTM representations. Several executive functions, among which the strategic retrieval ability, were evaluated. The results showed that the participants who obtained the best performances in terms of strategic retrieval ability, and only in this executive ability, also exhibited better performances in the STR task, in particular when this task was performed under conditions which favored the use of LTM.     

The effect of spatial-frequency filtering on the visual processing of global structure

In three experiments we measured reaction times (RTs) and error rates in identifying the global structure of spatially filtered stimuli whose spatial-frequency content was selected by means of three types of 2-D isotropic filters (Butterworth of order 2, Butterworth of order 10, and a filters with total or partial Gaussian spectral profile). In each experiment, low-pass (LP), bandpass (BP), and high-pass (HP) filtered stimuli, with nine centre or cut-off spatial frequencies, were used. Irrespective of the type of filter, the experimental results showed that: (a) RTs to stimuli with low spatial frequencies were shorter than those to stimuli with medium or high spatial frequencies, (b) RTs to LP filtered stimuli were nearly constant, but they increased in a nonmonotonic way with the filter centre spatial frequency in BP filtered stimuli and with the filter cut-off frequency in HP filtered stimuli, and (c) the identification of the global pattern occurred with all visible stimuli used, including BP and HP images without low spatial frequencies. To remove the possible influence of the energy, a fourth experiment was conducted with Gaussian filtered stimuli of equal contrast power (c(rms) = 0.065). Similar results to those described above were found for stimuli with spatial-frequency content higher than 2 cycles deg(-1). A model of isotropic first-order visual channels collecting the stimulus spectral energy in all orientations explains the RT data. A subsequent second-order nonlinear amplitude demodulation process, applied to the output of the most energetic first-order channel, could explain the perception of global structure of each spatially filtered stimulus, including images lacking low spatial frequencies.     

Item selection rules in a Computerized Adaptive Test for the assessment of written English

Item selection rules in a Computerized Adaptive Test for the assessment of written English. e-CAT is a Computerized Adaptive Test for the evaluation of written English knowledge, using the item selection rule most commonly employed: the maximum Fisher information criterion. Some of the problems of this criterion have a negative impact in the estimation accuracy and in the item bank security. In this study, the performance of this item selection rule is compared, by means of simulation, with two other rules: selecting the item with maximum Fisher information in an interval (Veerkamp y Berger, 1997) and a new criterion, called "maximum Fisher information in an interval with geometric mean". In general, this new rule shows smaller measurement error and smaller item overlap rates. It seems, thus, recommendable, as it allows the simultaneous improvement of estimation accuracy and the maintenance of the item bank security of e-CAT.     

The functioning of central categories Middle Level and Sometimes in graded response scales: does the label matter?

The present study evaluates the extent to which central categories explicitly labeled as being in the middle of the other response categories, specifically Middle Level and Sometimes, function as expected according to the integer scoring system. The assumptions are tested by means of Bock's Nominal Model in two 5-response scales. Results show that the assumption of the ordering of the response categories is met for all the items. The ordering of thresholds is satisfied for all but one item with the central category Middle Level . Results are compared with those obtained when middle categories are not explicitly labeled as being in the middle of the other response categories, as in the case of Not Sure , Undecided or?     

How do respondents construe ambiguous response formats of affect items?

Ambiguous response formats predict correlations from -.467 to -1 between opposite items, depending on whether the respondent's interpretation of the format is unipolar or bipolar. The authors present a procedure to investigate the proper interpretation in each case. It consists of applying nonparametric and parametric item response theory models (the Mokken and the graded response models) to pairs of opposite items in order to find the locations of the response options along the latent scale and, therefore, identify the response format construction. The authors tested this procedure on 4 samples (Ns=142-1,150) and 2 item pairs ("relaxed"-"tense" and "optimistic"-"pessimistic"). The results revealed that respondents constructed the formats as bipolar and supported the bipolarity of the item pairs.     

Relation between resilience and personality traits: The role of hopelessness and age

Resilience refers to the process by which individuals use the ability to cope with challenges to successfully adapt to adverse situations, inclining towards the future and hope. The main aim of this study was to analyze the relation between resilience, personality traits, and hopelessness. Furthermore, we conducted comparisons between two age groups: young and older adults. The sample comprised 439 Spanish participants (66.7% women; M = 43.73, SD = 26.41; age range = 18–98 years). The Connor–Davidson Resilience Scale, NEO-Five Factor Inventory, and Beck Hopelessness Scale were used to measure the main study variables. The results revealed a negative relation between resilience and neuroticism, and a positive association with the other personality traits. Additionally, levels of resilience were found to be negatively related to hopelessness. The group of older adults showed significantly lower resilience levels than the young adults, although age was not a significant predictor of resilience. Neuroticism, extraversion, openness, and hopelessness were the only predictors of resilience for the current study. This work contributes to the study of resilience and related factors, by attempting to understand the role of resilience and resistance to risk and how individuals tackle challenges over time, with important implications for mental health.     

Prostitution and the Ideal State. A Defense of a Policy of Vigilance

The debate concerning prostitution is centered around two main views: the liberal view and the radical feminist view. The typical liberal view is associated with decriminalization and normalization of prostitution; radical feminism stands in favor of prohibition or abolition. Here, I argue that neither of the views is right. My argument does not depend on the plausible (or actual) side effects of prohibition, abolition, or normalization; rather, I am concerned with the ideals involved. I will concede to liberals their claim that prostitution is not harmful in itself. Yet, I will argue that prostitution cannot be thought of as “just another job”. Even if prostitution is not harmful in itself, it can do much harm. I will argue that a policy of vigilance is the most adequate one to adopt with regard of prostitution, given the risk of harm associated with prostitution. A policy of vigilance tries to discriminate between those who take a certain course of action willingly and those who do not. It puts no restraints on those who exercise their genuine will, but protects those who are openly or subtly coerced.     

Using Autonomous Teams to Improve Quality of Life of People with Intellectual Disabilities

Applied Research in Quality of Life - This research study tested an intervention, based on autonomous teams and the service co-creation approach, to improve the social inclusion and...