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The Service Quality Scale, developed to evaluate perceived service quality in sport services in Greece, was administrated to 389 participants, 208 men and 181 women. Their mean age was 36.4 yr. (SD = 8.7). A confirmatory factor analysis did not support the prior five-factor solution. When the outcome dimension was removed, a four-factor model appeared an adequate fit. Practical implications are discussed. 相似文献