The role of trust in financial customer–seller relationships before and after the financial crisis

This study examines the role of trust in customer–seller relationships before and after the 2008 financial crisis. On the basis of two surveys comprising 1155 and 757 bank customers, respectively, it is shown that trust is less likely to mediate the relationship between satisfaction and loyalty after the financial crisis compared with before the financial crisis. The results suggest that consumers rely more on satisfaction and less on trust after the financial crisis compared with before the financial crisis when determining whether they should remain loyal to a particular financial service provider. Hence, as a direct managerial implication, financial service managers should consider investing additional resources in satisfying their customers in the after crisis era. In addition, it is suggested that managers should seek to rebuild the positive relationship between trust and loyalty in order to receive the full benefit of their trust‐building efforts. Copyright © 2014 John Wiley & Sons, Ltd.     

It is better to smile to women: Gender modifies perception of honesty of smiling individuals across cultures

Social perception studies have revealed that smiling individuals are perceived more favourably on many communion dimensions in comparison to nonsmiling individuals. Research on gender differences in smiling habits showed that women smile more than men. In our study, we investigated this phenomena further and hypothesised that women perceive smiling individuals as more honest than men. An experiment conducted in seven countries (China, Germany, Mexico, Norway, Poland, Republic of South Africa and USA) revealed that gender may influence the perception of honesty in smiling individuals. We compared ratings of honesty made by male and female participants who viewed photos of smiling and nonsmiling people. While men and women did not differ on ratings of honesty in nonsmiling individuals, women assessed smiling individuals as more honest than men did. We discuss these results from a social norms perspective.     

A process model of buyer responses to salesperson transgressions and recovery efforts: the impact of salesperson orientation

Despite the damaging effects often associated with salesperson transgressions, our understanding of how buyers respond to these transgressions and the recovery efforts that typically follow is limited. The authors address this shortcoming across two studies of professional buyers. In the first, the authors examine buyers’ responses to salesperson ethical and service transgressions as moderated by their perceptions of the salesperson (i.e. whether they perceive the salesperson as being selling-oriented (SO) or customer-oriented (CO)). In the second study, the authors contrast the effects of an apology versus compensation in examining buyers’ responses to the overall transgression and recovery episode. Although study results indicate that a customer orientation amplifies buyers’ responses to the initial transgression, they also indicate that buyers’ responses to the overall episode are primarily a function of whether the recovery effort conforms to their expectations. Hence, while favorable salesperson perceptions (i.e. being perceived as CO) are detrimental in the context of the initial transgression, they are beneficial in the context of the overall transgression and recovery episode.     

The Temporal Relations of PTSD Symptoms Among Treatment-Seeking Victims of Sexual Assault: A Longitudinal Study

This prospective study assessed the temporal relationships between the symptom clusters of PTSD in two nonprobability samples of treatment-seeking victims of sexual abuse: rape victims and adult survivors of childhood sexual abuse. Both groups were assessed at three time periods using self-report measures of PTSD symptomology. Findings from two cross-lagged panel analyses indicated weak temporal relationships between the symptom clusters of PTSD; however, avoidance and emotional numbing symptoms were found to exert the strongest cross-lagged effects. Avoidance and emotional numbing symptoms were also found to be the strongest predictor of subsequently meeting caseness for PTSD in both samples. Results suggest that there are minimal cross-lagged effects between the PTSD symptom clusters after three months from traumatic exposure.     

Damned if You Do,Damned if You Don’t: The Stigma of Weight Loss Surgery

Willpower, as demonstrated through diet and exercise, is constructed as the only acceptable strategy for losing weight. While weight loss surgery (WLS) is an option for morbidly obese individuals, like obesity itself, WLS carries stigma. Using a 40-item survey, we measured 101 participants’ experiences with WLS stigma. We examined whether WLS is stigmatizing, how that stigma is perceived by patients, and tendencies to hide their surgery status in order to manage stigma. Results indicated evidence of perceived stigma despite support from significant others as well as a tendency to hide surgery status from some people as a stigma management technique.     

Ecological Design-Based Research for Computer Science Education: Affordances and Effectivities for Elementary School Students

Abstract

This article integrates an ecological approach and design-based research in computer science education research by following the simultaneous development of a computer programming environment and curriculum for elementary school age children over 2-1/2 years. We studied the alignment of the affordances provided by the programming environment and curriculum with the effectivities of students in 4th through 6th grade (9-12 years old). We used the computer science concept of initializing as a tracer idea and both qualitative and quantitative data to identify mismatches between the affordances provided by our programming environment and the learners’ effectivities. These included requisite mathematical skills, confusion between resetting and setting up, and incorrectly assuming that features of the programming environment conveyed information. We then describe how we addressed the mismatches by removing or adding functionality to the programming environment, adding signifiers, adapting the curriculum to include scaffolding related to the effectivities, or removing activities.     

Long-term effects of religious upbringing

Abstract

The impact of religious experiences on development is often ignored in therapeutic settings. This study examines the effects of rigidity and fear in religious upbringings and of current religious status on conformity to parental expectations, guilt, aversion to religious artifacts, family strife, independence and irrational beliefs. Questionnaires were designed to measure these effects and were completed by 129 adult men and women. Regression analyses revealed that high histories of fear, high current religiosity and older age were predictive of guilt; high current religiosity predicted conformity to parental wishes; high histories of fear and low current religiosity predicted aversion to religious artifacts; and high histories of rigidity were predictive of family strife. Histories of religious rigidity and fear were differentially associated with disaffiliation from parental religions. Family strife was also associated with similarity of beliefs between subjects and their parents. Subjects over 30 years of age were more likely to report higher histories of fear and to be affiliated with their parents’ religion. Subjects under 30 years of age reported higher histories of rigidity. Results support the importance of considering religion, including religious history, as a cultural variable in research and practice.     

Limited‐information goodness‐of‐fit testing of hierarchical item factor models

In applications of item response theory, assessment of model fit is a critical issue. Recently, limited‐information goodness‐of‐fit testing has received increased attention in the psychometrics literature. In contrast to full‐information test statistics such as Pearson’s X² or the likelihood ratio G², these limited‐information tests utilize lower‐order marginal tables rather than the full contingency table. A notable example is Maydeu‐Olivares and colleagues’M₂ family of statistics based on univariate and bivariate margins. When the contingency table is sparse, tests based on M₂ retain better Type I error rate control than the full‐information tests and can be more powerful. While in principle the M₂ statistic can be extended to test hierarchical multidimensional item factor models (e.g., bifactor and testlet models), the computation is non‐trivial. To obtain M₂, a researcher often has to obtain (many thousands of) marginal probabilities, derivatives, and weights. Each of these must be approximated with high‐dimensional numerical integration. We propose a dimension reduction method that can take advantage of the hierarchical factor structure so that the integrals can be approximated far more efficiently. We also propose a new test statistic that can be substantially better calibrated and more powerful than the original M₂ statistic when the test is long and the items are polytomous. We use simulations to demonstrate the performance of our new methods and illustrate their effectiveness with applications to real data.     

Determining the Temporal Limits of a Visual Sample for Visual Regulation

The author examined the minimum amount of time needed for vision to increase aiming accuracy and decrease movement duration. Participants selected when they would receive a visual sample during aiming movements by pressing a switch held with the left hand. The sample was one of the following durations: 40 ms, 30 ms, 20 ms, 10 ms, or 0 ms (no vision). Decreased accuracy in the no-vision condition compared to the vision conditions was observed when the duration of the impending sample was unknown (Experiment 1). Samples 40 ms in duration were sufficient to decrease endpoint variability when the duration of the sample was known before the movement (Experiment 2). These results indicate that short visual samples can be used to decrease movement time and increase accuracy and that knowledge of the impending visual context can impact the individual's subsequent behavior.