Courteous service: Its assessment and modification in a human service organization

We evaluated strategies to increase behaviors associated with courteous provision of service by 3 staff members of a human service agency. Training included written instructions, practice, and performance feedback. A lottery procedure was introduced to maintain courteous service after training. The results of a multiple baseline design across the 3 participants showed marked increases in courteous behaviors following training. These effects were maintained at 3-, 5-, and 8-month follow-ups. Consumers' satisfaction with service also increased. These findings suggest that simple training and reinforcement procedures can enhance courtesy afforded those who receive service from public and nonprofit organizations.     

Treatment of escape-maintained aberrant behavior with escape extinction and predictable routines

We evaluated the effects of two daily activity schedules on 2 participants' rates of aberrant behavior and their compliance. Functional analysis identified the operant function of the participants' aberrant behaviors to be escape from tasks. Participants were taught to use stimuli contained in daily schedules, and were tested based on a modified stimulus-equivalence model that consisted of flash cards and activity schedules comprised of words or photographs that corresponded to the participants' daily activities. On pretests, the participants demonstrated simple and conditional discriminations with the photographs but not with the printed stimuli. A time-delay procedure was used to teach the participants to name the flash cards. Following training, the printed activity schedules corresponded to lower rates of problem behavior and higher rates of compliance than the photographic activity schedules. Performance on posttests indicated the establishment of functional classes of stimuli involving the flash cards and activity schedules even though this type of correspondence was not directly trained.     

The effects of attentional shift training on the execution of soccer skills: A preliminary investigation

One of the most important skills in soccer is the ability to respond quickly and accurately to the changing demands of the competitive environment (i.e., position of ball, teammates, opponents). A multiple baseline design across 4 male collegiate soccer players was used to determine the effectiveness of an attentional training program on the execution of targeted soccer skills. The treatment included information and laboratory attentional shift exercises followed by practice of attentional shifting skills on the execution of different soccer exercises. Following treatment, the accuracy of execution of the experimental soccer drill improved.     

Social Dominance Orientation, Hierarchy Attenuators and Hierarchy Enhancers: Social Dominance Theory and the Criminal Justice System

This study investigated differences in social dominance orientation between incumbents of different social roles (police officers vs. public defenders) and ethnic groups known to differ in general social status (i.e., whites vs. blacks and Hispanics). Consistent with theoretical expectations: (a) Police were significantly more social-dominance oriented than either jurors or public defenders. (b) Public defenders tended to be less social-dominance oriented than jurors. (c) Euro-Americans were significantly more social dominance oriented than Afro- and Hispanic-Americans, (d) Euro-American police officers had, by far, the highest levels of social dominance orientation. Furthermore, all of the effects above held even when controlling for demographic factors such as gender, social class, age, education, and ethnic group. The theoretical implications of these findings are discussed.     

ANALYZING ALERTNESS AMONG PEOPLE WITH PROFOUND MULTIPLE DISABILITIES: IMPLICATIONS FOR PROVISION OF TRAINING

We investigated whether variations in alertness among individuals with profound multiple disabilities affected subsequent responsiveness to training programs. Three experiments were conducted involving 5 people. In Experiment 1, results indicated that alertness of 3 individuals increased with provision of skill-acquisition training programs. Results also indicated no predictive relationship between alertness levels prior to training and subsequent responsiveness to training. Experiment 2 replicated results of Experiment 1 with 2 participants from Experiment 1 and an additional participant. Results of Experiment 2 also indicated that the increased alertness levels accompanying provision of training were not a function of the participants simply being in an inactive environment prior to training. Results of Experiment 3 indicated that alertness of an additional participant increased through provision of another training intervention, involving a systematic preference assessment. Responses during the preference assessment appeared to be unrelated to previously existing alertness levels. These findings suggest the need for caution when considering the withholding of scheduled training because an individual appears to be nonalert.     

Judged Person Dangerousness as Weighted Averaging 1

This article reports two experiments requiring subjective evaluative judgments of the potential dangerousness of hypothetical persons. The research operationally fits the paradigm for the study of personality impression formation, and seeks to illuminate the processes by which two offenses combine to evoke a net judgment of dangerousness. The theoretical framework and philosophy adopted is Anderson's information integration and functional measurement theory. In Study 1, all paired combinations of 10 distinctive crimes were each presented as having been committed by the same person on two separate occasions. Subjects judged overall offender dangerousness. In Study 2, judgments of dangerousness were made when the time purportedly elapsing between two crimes was systematically varied over several ranges of up to 41 years. Three key findings emerged. First, judgments of dangerousness result from an averaging process. This result yields paradoxical implications having considerable pragmatic significance. Second, judgments of dangerousness following two sequential criminal acts (one of high and one of low seriousness) are consistently higher when the high seriousness one is the second crime. Third, with certain qualifications discussed in the text, a serious earlier crime appears to elicit an approximately constant magnitude of judged present dangerousness no matter how long ago it was perpetrated. This result implies that subjects infer considerable permanence of criminal predilection to those who have committed a serious crime in the past.     

Cotherapy treatment of phobias: A case study

A case study is presented of the treatment of a woman who had suffered from claustrophobia for over 13 years, by cotherapists using a combination of desensitization and flooding techniques. By assuming specific roles, the therapists expedited the therapeutic process to a successful conclusion in a brief period of time.     

The effects of periodic visual occlusion on ball catching

Four experiments were conducted to examine the effects of periodic visual occlusion on one-handed ball catching. Tennis balls were projected one at a time over distances of 8-12 m, and liquid-crystal visual occlusion spectacles provided intermittent vision by opening and closing the lens shutters at different frequencies. As well as frequency, we manipulated duty cycle, or the proportion of time that the lenses were open. Generally, catching performance deteriorated as frequency was reduced. Although longer visual samples (i.e., increased duty cycle) mediated this effect to some extent, the most potent variable was the time between visual samples; performance deteriorated rapidly when this interval was greater than 80 ms (i.e., 10 Hz with 20-ms lens open times). Presumably this occurred because subjects had difficulty integrating visual information separated by longer temporal intervals.     

Celtic culture,Calvinism, social and mental health on the Island of Lewis

The five points of federal Calvinism, as outlined by the Synod of Dort, have had a strong influence on the Protestant church. Their negative effects on the culture and society of the Western Isles of Scotland are often overlooked, or simply accepted as an expresion of that culture. In this paper, an attempt is made to show how Celtic culture on the Isle of Lewis has been held back by this theology, and the effect of this repression on society and the individual. Particular areas of concern are the neglect of the Gaelic language, and the incidence of violence, alcoholism, and depression. Iain Macritchie, S.T.M., comes from the village of Ballantrushal on the Island of Lewis. He is a Church of Scotland minister with a particular interest in training ministers for work in the Highlands and Islands of Scotland, to which he has returned after a year on the Scottish Fellowship at Union Theological Seminary.