Self‐Engagement Moderates the Mediated Relationship Between Organizational Constraints and Organizational Citizenship Behaviors Via Rated Leadership

We examined self‐engagement in job performance in a moderated mediation model where engagement moderated the relationship between organizational constraints and ratings of leadership effectiveness, and ratings of leadership effectiveness mediated the relationship between organizational constraints and organizational citizenship behaviors (OCBs). University employees representing diverse occupations completed measures of self‐engagement, organizational constraints, and leader effectiveness. Supervisors provided ratings of OCB. Tests of mediated moderation using random coefficient modeling revealed that leadership mediated the relationship between constraints and OCB for highly engaged employees. Results are discussed in terms of highly engaged workers being attuned to stressors in the work environment that may compromise performance, potentially blaming leaders for the presence of these obstacles, thus causing withdrawal of effort on nonessential performance tasks.     

Compliance and Satisfaction With Physician-Patient Communication An Expectancy Theory Interpretation of Gender Differences

This pair of studies sought to apply the explanatory calculus of expectancy theory to examine patient compliance and satisfaction with physicians’ instructions. Study 1 analyzed the differential expectations of patients based on gender of the physician. Results indicated that female physicians are expected to use instrumentally unaggressive strategies while male physicians are expected to use strategies that fall in the mid-range of a verbal aggression continuum. There were no differences in expectations based on the gender of patients. The second study manipulated physician communication and physician gender to predict an interaction such that when male physicians deviate from moderately aggressive, direction-giving strategies, using either more affiliative tactics or more instrumentally aggressive strategies, compliance increases. It was also predicted that affective satisfaction with male physicians would increase with increased use of affiliative, nonaggressive compliance-gaining messages. Based on expectancy theory, an inverse linear relationship between the use of instrumental verbal aggression and compliance and affective satisfaction was predicted for female physicians. Results supported the posited interaction. Implications for further refinement of expectancy theory are discussed, and practical implications for physician-patient communication in clinical situations are offered.     

Disentangling Listening and Verbal Recall Related But Separate Constructs?

This study examines the relationship between verbal recall and listening, using measures of listening behavior as a criterion. Three possible models of the verbal recall-listening relationship are examined: isomorphic, confounding, and recall ability as antecedent to listening. Seventy-three participants were videotaped while interviewing a confederate, and the videotapes were coded for observable listening behaviors. Participants also completed a conversation-based listening test and a verbal recall test. The results indicated that, although related, listening and the ability to recall verbal stimuli are not isomorphic. The data were also inconsistent with a model specifying verbal recall ability as a confound of listening. A model stipulating verbal recall ability as antecedent to listening provided the best fit to the data. Implications of this model for past and future research are discussed.