The chameleon effect,the temporal aspects of mimicry and their impact on service measurement

BackgroundIn an experiment conducted in a natural setting, we test the link between mimicry, the amount of time during which the mimicry behavior takes place, and its impact on service quality.MethodsCable TV clients (n = 120) were randomly assigned to six experimental conditions (2 mimicry conditions: verbal mimicry vs. no mimicry x 3 interaction time: 5 vs. 10 vs. 15 minutes). Perceived service quality served as the dependent measurement.ResultsA main effect of mimicry was found on service quality: a cable TV representative was perceived more favorably when he mimicked the customer. Importantly, it was shown that even small portions of mimicry are beneficial, meaning that practitioners do not have to mimic someone for a long time to achieve benefits.ConclusionThe paper shows new benefits for the mimicker: more positive judgments by the mimickee regarding the impact on several different levels of service quality.     

The Satisfaction with Life Scale in Adolescent Samples: Measurement Invariance across 24 Countries and Regions,Age, and Gender

Measurement of adolescent life satisfaction across cultures has not received much attention in previous empirical research. The present study evaluated measurement invariance of the Satisfaction with Life Scale (SWLS) among adolescents in 24 countries and regions (N = 22,710; age range = 13–19 years; 53% female). A single-factor model with residual covariance between a pair of items tapping past life satisfaction fitted well in 19 countries and regions and showed a partial metric invariance. In a subset of nine countries and regions, partial scalar invariance was supported. Partial metric invariance across all 24 countries and regions was achieved when custom model modifications in five countries and regions were included. Three SWLS items showed evidence of noninvariance across cultures. The measurement model was found to operate similarly across gender and age. Our findings suggest that caution is needed when using the SWLS for measuring life satisfaction among adolescents from different cultures.

     

Correction to urošević et Al. (2012)

Reports an error in "Longitudinal Changes in Behavioral Approach System Sensitivity and Brain Structures Involved in Reward Processing During Adolescence" by Sne?ana Uro?evi?, Paul Collins, Ryan Muetzel, Kelvin Lim and Monica Luciana (Developmental Psychology, Advanced Online Publication, Mar 5, 2012, np). Figure 2 was distorted in production. The correct version is presented in the erratum. (The following abstract of the original article appeared in record 2012-05404-001.) Adolescence is a period of radical normative changes and increased risk for substance use, mood disorders, and physical injury. Researchers have proposed that increases in reward sensitivity (i.e., sensitivity of the behavioral approach system [BAS]) and/or increases in reactivity to all emotional stimuli (i.e., reward and threat sensitivities) lead to these phenomena. The present study is the first longitudinal investigation of changes in reward (i.e., BAS) sensitivity in 9- to 23-year-olds across a 2-year follow-up. Support was found for increased reward sensitivity from early to late adolescence, and evidence was found for decline in the early 20s. This decline is combined with a decrease in left nucleus accumbens (Nacc) volume, a key structure for reward processing, from the late teens into the early 20s. Furthermore, we found longitudinal increases in sensitivity to reward to be predicted by individual differences in the Nacc and medial orbitofrontal cortex (OFC) volumes at baseline in this developmental sample. Similarly, increases in sensitivity to threat (i.e., behavioral inhibition system sensitivity) were qualified by sex, with only females participants experiencing this increase, and predicted by individual differences in lateral OFC volumes at baseline. (PsycINFO Database Record (c) 2012 APA, all rights reserved).     

Application of regression and neural models to predict competitive swimming performance

This research problem was indirectly but closely connected with the optimization of an athlete-selection process, based on predictions viewed as determinants of future successes. The research project involved a group of 249 competitive swimmers (age 12 yr., SD = 0.5) who trained and competed for four years. Measures involving fitness (e.g., lung capacity), strength (e.g., standing long jump), swimming technique (turn, glide, distance per stroke cycle), anthropometric variables (e.g., hand and foot size), as well as specific swimming measures (speeds in particular distances), were used. The participants (n = 189) trained from May 2008 to May 2009, which involved five days of swimming workouts per week, and three additional 45-min. sessions devoted to measurements necessary for this study. In June 2009, data from two groups of 30 swimmers each (n = 60) were used to identify predictor variables. Models were then constructed from these variables to predict final swimming performance in the 50 meter and 800 meter crawl events. Nonlinear regression models and neural models were built for the dependent variable of sport results (performance at 50m and 800m). In May 2010, the swimmers' actual race times for these events were compared to the predictions created a year prior to the beginning of the experiment. Results for the nonlinear regression models and perceptron networks structured as 8-4-1 and 4-3-1 indicated that the neural models overall more accurately predicted final swimming performance from initial training, strength, fitness, and body measurements. Differences in the sum of absolute error values were 4:11.96 (n = 30 for 800m) and 20.39 (n = 30 for 50m), for models structured as 8-4-1 and 4-3-1, respectively, with the neural models being more accurate. It seems possible that such models can be used to predict future performance, as well as in the process of recruiting athletes for specific styles and distances in swimming.     

The relationship between need for closure and memory for schema-related information among younger and older adults

Two studies were conducted to examine the relationships among need for closure (NFC) and schematic information processing in younger and older adults. The results show increased NFC to be associated with less schematic processing (i.e., less memory for schema-consistent items, and more memory for schema-irrelevant items, out of all items memorized correctly), among older than younger adults. The findings of the studies are interpreted as demonstrating the age-associated deficit in information processing consistent with the level of NFC. Moreover, the results indicate that positive mood may play a role in facilitating information processing consistent with the level of NFC among older and younger adults. Finally, we present a framework for predicting when older adults will and will not effectively use schematic processing, considered a compensatory strategy for decline in cognitive abilities.     

Two Sexes,Two Genders Only: Measuring Attitudes toward Transgender Individuals in Poland

Transphobia is an under-examined but important type of prejudice to study in Polish culture. Poland is a country where a majority of transgender people feel discriminated against. There is a need for a more evidence-based measures for researchers and practitioners to better understand transphobia. The main purpose of the present three studies (n?=?300 participants for each study) was to validate the Genderism and Transphobia Scale (GTS; Hill and Willoughby 2005) and the Transphobia Scale (TS; Nagoshi et al. 2008) in Polish culture and to identify the possible psychological and demographic factors that matter in forming attitudes toward transgender individuals. The results confirm that Polish versions of both the GTS and the TS are reliable instruments to measure attitudes toward transgender individuals. Moreover, the studies revealed that both traditional and modern homonegativity, right-wing authoritarianism, social dominance orientation, religious fundamentalism, attitudes toward gender roles, and biological and cultural beliefs about the origins of gender differences were significant predictors of transphobia. As in previous studies, men were more prejudiced toward gender nonconformists in comparison to women. These studies contribute well-adapted tools for measuring transphobia and data-driven collection of significant predictors of transphobia.