Must "service with a smile" be stressful? The moderating role of personal control for American and French employees

Suppressing and faking emotional expressions depletes personal resources and predicts job strain for customer-contact employees. The authors argue that personal control over behavior, in the job and within the national culture, provides compensatory resources that reduce this strain. With a survey study of 196 employees from the United States and France, the authors supported that high job autonomy buffered the relationship of emotion regulation with emotional exhaustion and, to a lesser extent, job dissatisfaction. The relationship of emotion regulation with job dissatisfaction also depended on the emotional culture; the relationship was weaker for French customer-contact employees who were proposed to have more personal control over expressions than U.S. employees. Theoretical and research implications for the emotion regulation literature and practical suggestions for minimizing job strain are proposed.     

Comparison of behaviors elicited by electrical brain stimulation in dorsal brain stem and hypothalamus of rats.

Four brain-stimulation phenomena elicited from both dorsal brain stem and hypothalamic sites were investigated with the following results: (a) intracranial self-stimulation rate-intensity functions for dorsal brain stem and hypothalamic sites yielded very high (over 1,000 responses/15 min.) to moderate (201-500 responses/15 min.) response rates; (b) d-amphetamine produced higher response rates than either l-amphetamine or saline at both dorsal brain stem and hypothalamic sites, indicating that noradrenergic dorsal brain stem fibers (or cell bodies) support intracranial self-stimulation; (c) dorsal brain stem and hypothalamic self-stimulation sites reliably produced escape behavior; (d) simultaneous stimulation of dorsal brain stem and hypothalamic sites at subthreshold intensities interacted to produce suprathreshold response rates.     

Observing responses and uncertainty reduction

Rhesus monkeys and baboons were placed in an observing response situation where on any trial they could work for food in the presence of an imposed stimulus or make an observing response by pressing a lever to present an alternative stimulus. The reinforcing properties of the alternative stimulus were assessed by placing the observing response on a progressive ratio schedule and were found to vary as a function of the difficulty of the imposed discrimination and the degree to which the imposed discrimination had been learned. The results are consistent with the hypothesis that the reinforcing strength of the alternative stimuli varies with the amount of uncertainty they reduce. Eliminating the response requirement showed that the effect was not simply due to the fact that informative stimuli permitted a saving of responses.     

Dialogue Groups in the 21st Century: An Extension of Practice

Experts in group dynamics are needed to work with societal-level identity groups to facilitate productive dialogue in lieu of destructive action or stalemate. Group therapists can promote dialogue about feelings and thoughts regarding societal-level identity issues that contribute to stuck destructive intra and intergroup relationships. After an introduction to the politics of identity and the importance of societal-level groups, the theory and practice of dialogue groups will be introduced and our own dialogue group described.     

Identifying Causal Estimands for Time-Varying Treatments Measured with Time-Varying (Age or Grade-Based) Instruments

This commentary discusses causal estimands of same-age and same-grade comparisons for assessing grade-retention effects on student ability and performance. Using potential outcomes notation, we show that same-age and same-grade comparisons refer to different retention–promotion contrasts and therefore assess different causal questions. We also comment on deleting versus censoring records of students who dropped out of the study or do not belong to the treatment regimes under investigation. Whereas deleting entire student records potentially induces collider bias, censoring circumvents bias if censoring is ignorable given the observed pretreatment covariates.     

IQ and scores on the Mini-Mental State Examination (MMSE): controlling for effort and education among geriatric inpatients

The Mini-Mental State Examination (MMSE) and the Peabody Picture Vocabulary Test, Third Edition (PPVT-III) were administered to 76 Extended Care Center inpatients of a Veterans Affairs Medical Center, 56 of whom did not carry a diagnosis associated with brain impairment, and 20 of whom had a diagnosis associated with degenerative or cerebrovascular conditions. MMSE and PPVT-III scores, the latter of which estimates verbal IQ, were significantly correlated in both groups, even when controlling for the effects of education. This correlation was attenuated, but remained significant, in the face of varying levels of patient effort. The findings of this study support earlier findings, which also suggest that interpretation of "impaired" performance on the MMSE for those with IQ scores below 90 should be interpreted with caution. Average MMSE scores for Wechsler IQ classifications are provided.     

A revolutionary as a “beautiful soul”: Lev Tolstoy’s path to ethical anarchism

This article discusses Leo Tolstoy’s view of the Russian revolutionary movement. Taking as a focal point the writer’s lifelong interest in the Decembrist uprising of 1825 and particularly in the personalities of the gentry revolutionaries, the article argues that Tolstoy’s fascination for these figures was due to their superior moral qualities, rather than to their political and socioeconomic doctrines. Following Alexander Herzen, Tolstoy came to regard the Decembrists as full-fledged individualities and “beautiful souls” (in Friedrich von Schiller’s sense of the term). Thus, Tolstoy’s much debated “conversion” and subsequent attempts to transform literary art into a medium of religious and moral reform (and thus a peaceful cultural revolution) can also be viewed as extensions of his project of self-understanding and self-formation according to the model of kalokagathia provided by Russia’s aristocratic revolutionaries.