Career Centered High School Education and Post–High School Career Adaptation

This study examines the quality of the transition into employment roles among a socioeconomically diverse cohort of 1,143 high school seniors who were interviewed as seniors in 1998 and 2 years later. Focusing on both subjective and objective dimensions of work adaptation, analyses examine differences in these outcomes associated with taking a high school career-major versus a more traditional academic program. This type of major is intended to assist in the career development and economic adaptation of more disadvantaged young adults and follows from an ecological model emphasizing the importance of connections between educational and employment institutions in the socialization of young people. Results indicate small but significant effects of having the career-major for the perceptual variables. Group differences were not found for the variables assessing more objective qualities of their jobs. The discrepancy between subjective and objective outcomes may suggest a short-term psychological optimism in the absence of an objective situation that would justify this view. Discussion centers on the need for stronger institutional support for school-work connections.     

Are you being served…? An unobtrusive experiment of affective influences on helping in a department store

Based on recent theories of affect and cognition, this unobtrusive field experiment predicted and found that induced positive mood improved real‐life customer service behaviors by less experienced sales staff, but had no effect on the behaviors of experienced long‐term staff in several department stores. Positive or negative mood was unobtrusively induced in sales staff in major department stores by a confederate. A second confederate, blind to the mood induction, then asked employees for help to locate a non‐existent item. The frequency and duration of helpful behaviors in response to the request was recorded. Consistent with Forgas' Affect Infusion Model (AIM), less experienced employees showed a significant mood‐congruent pattern in their responses helping more in a positive than in a negative mood. Long‐term employees who could rely on routine, direct access processing were not influenced by the mood induction. The implications of these findings for contemporary affect‐cognition theorizing and for everyday affective influences on interpersonal behaviors and customer service delivery are considered. Copyright © 2007 John Wiley & Sons, Ltd.