Memory and planning processes in solutions to well-structured problems

Although many studies in the problem-solving literature have considered the factors that might determine the strategies that are employed to solve well-structured problems, these have typically focused upon variants of means-end analysis. In general, such models imply that strategies unfold in a temporally forward direction, that problem solvers typically restrict forward-planning activities to just one or two moves ahead of the current problem state, and that one important heuristic is the avoidance of previous moves. Although studies have demonstrated the importance of such anti-looping heuristics, few have systematically explored the possibility that problem solvers may also plan retrospectively in order to try and assess whether a move might take them back to a state that they have previously visited. Those models of problem solving that promote the role of an anti-looping heuristic have assumed that the ability to use such a heuristic is based upon memory for previous states, but other interpretations are possible. In this paper several studies are reported that attempt systematically to explore participants' attempts to recognize previously visited problem solving states. The findings suggest that there is a systematic relationship between the success of this process, the time taken to make this judgement, and distance from the current state. It is also demonstrated that estimations about where future positions are likely to occur are symmetrical to estimations about past positions. It is suggested that this provides evidence that problem solvers engage in retrospective planning processes in order to try and avoid previous moves, and that this strategy may not be based straightforwardly upon their ability to remember previous problem states.     

Why a Diagram is (Sometimes) Worth Ten Thousand Words

We distinguish diagrammatic from sentential paper-and-pencil representations of information by developing alternative models of information-processing systems that are informationally equivalent and that can be characterized as sentential or diagrammatic. Sentential representations are sequential, like the propositions in a text. Diagrammatic representations are indexed by location in a plane. Diagrammatic representations also typically display information that is only implicit in sentential representations and that therefore has to be computed, sometimes at great cost, to make it explicit for use. We then contrast the computational efficiency of these representations for solving several illustrative problems in mathematics and physics. When two representations are informationally equivalent, their computational efficiency depends on the information-processing operators that act on them. Two sets of operators may differ in their capabilities for recognizing patterns, in the inferences they can carry out directly, and in their control strategies (in particular, the control of search). Diagrammatic and sentential representations support operators that differ in all of these respects. Operators working on one representation may recognize features readily or make inferences directly that are difficult to realize in the other representation. Most important, however, are differences in the efficiency of search for information and in the explicitness of information. In the representations we call diagrammatic, information is organized by location, and often much of the information needed to make an inference is present and explicit at a single location. In addition, cues to the next logical step in the problem may be present at an adjacent location. Therefore problem solving can proceed through a smooth traversal of the diagram, and may require very little search or computation of elements that had been implicit.     

Improving partnerships with families and carers in in‐patient mental health services for older people: a staff training programme and family liaison service

In spite of policies advocating the involvement of families in the care of mental health service users in the UK, there are few examples of initiatives to develop staff confidence and skills in partnership working. This article describes a whole team training initiative and family liaison service to promote family inclusive working on in‐patient wards for older people in Somerset, UK. A three‐day staff‐training programme is described and training outcomes are reported. Staff report a substantial increase in confidence and family meetings held. A pre‐and post‐ training case note audit shows increased consideration of the needs of families. To further increase face to face meetings with families a family liaison service has been established, whereby a staff member with systemic family therapy training joins ward staff to hold family meetings as part of the assessment/admission process. Evaluation of this service has shown it to be effective with positive feedback from families and staff.