Emotional stressors among volunteers operating a diaconal suicide-prevention crisis line in Norway: a qualitative study

ABSTRACT

Despite the worldwide proliferation of suicide-prevention crisis-line networks, there is limited in-depth knowledge of how the volunteer call responders experience and manage emotional stressors. The study’s purpose was to explore emotional stressors related to operating a diaconal suicide-prevention crisis line, and how these are managed in daily operations. In this qualitative study, 27 volunteers were interviewed in four focus groups. The material was analysed using systematic text condensation. The participants experienced emotional stressors related to being unable to actively intervene, encountering traumatised callers and feeling uncertain about representing the Church. They used a combination of personal coping strategies and organisational support factors. Implications for training and practice are further discussed.     

Do time-on-task effects reveal face specificity in object cognition?

ABSTRACT

Multiple experimental, neuropsychological, and individual differences studies indicated that faces are processed (e.g. perceived and memorized) differently from non-face objects. It was suggested that face specificity is a result of configural processing which is different from a rather part-based processing of other objects. In this research, we investigated the specificity of face cognition in terms of processing style. To this aim, we estimated Time-on-Task Effects (ToTEs) that allow inferring the level of automaticity of face and house processing. We collected data from 219 participants by applying four perception and recognition tasks. Generalized linear mixed-effects modelling was used to estimate fixed and random effects. Random slopes were interpreted as individual differences in ToTEs. Findings suggested that in the majority of tasks, face processing was dissociable from the processing of non-face objects. Thereby, these results offer a new perspective on the nature of differences in face and object processing.