Impact of Organizational Identification and Psychological Safety on Initial Perceptions of Coworker Trustworthiness

Purpose

Initial trustworthiness perceptions serve as anchored reference points for subsequent trust perceptions and associated behavioral choices in organizations. Examining the relationship between the employee and the organization is an underexplored influence on such perceptions. This study is an investigation of how perceived psychological safety (PS) in the work environment and level of organizational identification (OI) influence initial perceptions of others?? trustworthiness.

Design/Methodology/Approach

Data were obtained through survey and scenario methods from a sample of high-potential managers (n?=?155) during participation in a leadership development training course.

Findings

Results demonstrate that both disposition to trust and PS have positive relationships with initial perceptions of others?? trustworthiness. There is also a significant negative moderating effect of OI on the relationship between psychology safety and perceived trustworthiness. PS has a strong positive significant relationship with initial perceptions of others?? trustworthiness when OI is low. This relationship is non-significant when OI is high.

Implications

This study provides evidence that the relationship between the employee and the organization can influence individual perceptions of initial trustworthiness in others.

Originality/Value

Aspects of the relationship between the trustor and the organization have not previously been considered as influences on initial trustworthiness perceptions. PS, often investigated as a direct influence on learning and performance, has not been previously examined as a socialized influence on trustworthiness perceptions.     

Personality and Trust Fosters Service Quality

Purpose

The purpose of this study was to determine the extent to which cognitive and affective trust mediate the service provider personality?Cservice quality relationship, controlling for customer personality.

Design/Methodology/Approach

Hypotheses were tested using a matched sample of 249 customer-service provider dyads.

Results

Service provider service orientation incrementally predicted customer cognitive trust in the service provider above and beyond customer agreeableness, which related significantly to affective and cognitive trust. Analyses further revealed that cognitive trust mediated the service provider service orientation?Cservice quality relationship.

Implications

Hiring service-oriented front-line employees may facilitate customer cognitive trust which in turn relates to service quality. In addition, training front-line employees to identify agreeable customers may facilitate the quick development of trusting relationships.

Originality/Value

This is the first study to simultaneously examine the impact of both the customer and the service provider personalities on customer trust and service quality in long-term relationships. Results demonstrated the role of cognitive trust as a mediator of the relationship between service orientation and service quality.     

"Like an uncle but more, but less than a father"-Irish children's relationships with nonresident fathers

Although previous research has highlighted the importance of the quality of nonresident father-child relationships for children's well-being, little is known about children's perspectives on what underpins feelings of closeness to their nonresident fathers. This qualitative study explored the processes that facilitate or constrain children's feelings of closeness to their nonresident fathers. Semistructured interviews were conducted with 27 children (ages 8 to 17) who had grown up in a single-mother household, where fathers were nonresident from early in the child's life. Findings revealed the fragility of children's ties with their nonresident fathers and the risk that nonresidence from the outset placed upon these relationships. Children's experiences of closeness to fathers were related to perceptions of their fathers' commitment to their relationship and his obligation to his parenting role, and to a sense of connection to and familiarity with their fathers. It was a challenge for children to feel connected to their fathers when contact arrangements were detached from caregiving activities and precluded immersion in each other's daily lives. Lack of effort on the part of fathers to maintain contact or failure to keep arrangements constrained children's feelings of closeness and gave rise to feelings of disappointment and anger. Children demonstrated their capacity to act as agents within their families as they made sense of these relationships for themselves and accepted or rejected their father as a person who could play a meaningful role in their lives. The implications of the findings for promoting positive relationships with nonresident fathers are discussed.     

Jeri altneu sechzer (1926-2011)

Presents an obituary for Jeri Altneu Sechzer. Jeri studied at the University of Pennsylvania, where her mentor was the renowned physiological psychologist Elliot Stellar. She received her doctorate in 1962 with a specialty in physiological psychology. That same year she was elected to Sigma Xi, the scientific research society, and received the Creative Talent Award from the American Institute of Research for her doctoral dissertation. She completed a U.S. Public Health Service Postdoctoral Fellowship at the University of Pennsylvania School of Medicine, after which she accepted a position at Baylor University College, followed by a position at the New York Hospital-Cornell University Medical Center. She completed her career as a visiting professor in the Psychology Department at Pace University. Jeri's husband of 56 years, Philip, died in 2004. As a result of her experience looking after him during the long illness that preceded his death, she became interested in the psychological impact of the stresses that caregivers face. She was planning to organize a conference on this subject when she suffered her final illness, leading to her death on October 29, 2011, just before her 85th birthday. (PsycINFO Database Record (c) 2012 APA, all rights reserved).     

Parenting stress and depressive symptoms in postpartum mothers: Bidirectional or unidirectional effects?

Despite the consistent link between parenting stress and postpartum depressive symptoms, few studies have explored the relationships longitudinally. The purpose of this study was to test bidirectional and unidirectional models of depressive symptoms and parenting stress. Uniquely, three specific domains of parenting stress were examined: parental distress, difficult child stress, and parent–child dysfunctional interaction (PCDI). One hundred and five women completed the Beck Depression Inventory and the Parenting Stress Index – Short Form at 3, 7, and 14 months after giving birth. Structural equation modeling revealed that total parenting stress predicted later depressive symptoms, however, there were different patterns between postpartum depressive symptoms and different types of parenting stress. A unidirectional model of parental distress predicting depressive symptoms best fit the data, with significant stability paths but non-significant cross-lagged paths. A unidirectional model of depressive symptoms predicted significant later difficult child stress. No model fit well with PCDI. Future research should continue to explore the specific nature of the associations of postpartum depression and different types of parenting stress on infant development and the infant–mother relationship.     

Operant reinforcement with structural family therapy in treating anorexia nervosa

Abstract

This paper integrates clinical data gathered through psychotherapy with dual-career couples and research findings from social psychology and sociology. The paper's main focus is the clinical understanding and therapeutic interventions most appropriate for these couples' marital and individual difficulties. The paper briefly describes characteristics of the dual-career lifestyle and personalities. The analysis provides case examples illustrating external and internal sources of stress generated by a lack of time or the need for an effective system for handling housework and childcare.     

Alternative Methodologies in Research Literature Review: Links Between Clinical Work and MFT Effectiveness

Traditionally, "good outcome research" has referred to laboratory-based, controlled studies that report the efficacy of a given treatment on a specific population. Although useful and needed in the struggle to establish MFTs as accepted mental health service providers, this type of research does not address whether MFT is effective in "real world" settings. In order to highlight the clinical and professional relevance of existing effectiveness research, this article reviews 15 years of clinical research in three major family therapy journals. The results suggest that 1) MFT effectiveness is under-represented in major review articles, 2) clinicians can use a variety of methodologies to establish the effectiveness of their work, and 3) more research is needed that investigates how and why MFT works in "real world" settings. Implications for practice and future research are discussed.     

A Data-Driven Perspective: Response to Commentaries by Maguen and Burkman (2013) and Steenkamp et al. (2013)

We respond to commentary from Maguen and Burkman (2013-this issue) and Steenkamp et al. (2013-this issue) on our presentation of how to use PE to treat PTSD resulting from perceived perpetration (Smith et al., 2013-this issue). We focus our response on the distinction between moral injury, which can result in many potential mental health outcomes, with various treatment plans coming out of the patient's presentation, and treatment of PTSD resulting from trauma that may or may not include moral injury. We then focus on the strong evidence base that supports the use of PE for PTSD across trauma types and across many complicated patient presentations, including evidence within veteran populations. We respond to common misunderstandings of PE and Emotional Processing Theory that underlie this treatment model. Specifically, we discuss the flexibility that is inherent in the PE model, reassert that PE focuses on whatever emotion/s are present and provoked by direct confrontation of traumatic material (e.g., reminders, memories), and discuss that habituation is not the only process at work in PE. As such, shame and guilt related to moral injury can be effectively addressed, as noted in Smith et al. Finally, rather than developing a new and unproven model of treatment as the commentaries propose, we assert that given the strong evidence base for efficacy and effectiveness of PE for PTSD and the significant and ongoing investment in dissemination of PE, continued support for providers on how to effectively use PE with difficult patients is warranted.     

Some conceptual problems involved in the consideration of disorders of narcissism

In a number of different areas of work at the Hampstead Clinic research groups have been concerned with the progressive refinement of psychoanalytic concepts in their application to clinical material. In particular, the procedure of systematic indexing of psychoanalytic case material (Sandler, 1962) and the routine application of Anna Freud's Diagnostic Profile (Anna Freud, 1963), have thrown up problems relating to the conceptual tools at our disposal for the evaluation of what can, broadly speaking, be called “disorders of narcissism”.