Task-irrelevant visual motion and flicker attenuate the attentional blink

Our reduced ability to correctly report two sequentially presented targets is seen in the robust effect known as the attentional blink (AB; Raymond, Shapiro, & Arnell, 1992). One recent report (Olivers & Nieuwenhuis, 2005) strikingly reveals the AB to be virtually abolished when non-task-demanding music occurs in the background. The authors suggest that a diffuse attentional state is the mediating factor. Here, we seek to broaden the finding’s generality by determining if task-irrelevant visual motion and flicker also attenuate the AB. In our experiments, the AB task was presented together with a background field of moving dots that could moveaway from ortoward the central AB task, or flicker. In the control condition, the dots remained static. The AB was attenuated—though to different degrees—in all experimental conditions, but not in the static condition. Our findings add to the generality of the previous conclusions, and we emphasize an account based on the overallocation of attention.     

An experimental investigation of justice-based service recovery on customer satisfaction, loyalty, and word-of-mouth intentions

Service recovery is related to many important organizational outcomes such as customer satisfaction, loyalty, and profitability. Within the theoretical framework of organizational justice, an experiment using a simulated "live" service failure was used to assess the effects of justice-based service-recovery strategies on customer satisfaction, loyalty, positive word-of-mouth intentions, and negative word-of-mouth intentions. Analysis indicated that strategies including interactional justice, distributive justice, and a combination of these were equally effective in maintaining customer satisfaction, loyalty, and positive word of mouth, and minimizing negative word of mouth after a service failure. No support for the service recovery paradox, that is, increased satisfaction following service failure and recovery compared to never having a problem, was found. Satisfaction and loyalty for those in the failure conditions were equal to, although not higher than, in the no-failure control condition. Practical implications for organizational practices are discussed.     

Remembering September 11th: the role of retention interval and rehearsal on flashbulb and event memory

Retention interval and rehearsal effects on flashbulb and event memory for 11th September 2001 (9/11) were examined. In Experiment 1, college students were assessed three times (Groups 1 and 2) or once (Group 3) over 11 weeks. In Experiment 2, three new groups assessed initially at 23 weeks (Group 4), 1 year (Group 5), or 2 years (Group 6) were compared at 1 year and at 2 years with subsamples of those assessed previously. No effects of retention interval length or rehearsal were found for flashbulb memory, which contained details at each assessment. Event memory, but not consistency, was detrimentally affected by long retention intervals, but improved with rehearsal. Recall was higher for the reception event than for the main events. Also, consistency from 1 day to 11 weeks, but not 1 year to 2 years, was higher for flashbulb memory than for event memory. Event recall was enhanced when respondents conceived of their memory as vivid, frozen, and encompassing a longer period of time. Positive correlations were found for event memory with confidence in accuracy and with rehearsal through discussion at 2 years.     

The Real-Time Processing of Sluiced Sentences

Ellipsis refers to an element that is absent from the input but whose meaning can nonetheless be recovered from context. In this cross-modal priming study, we examined the online processing of Sluicing, an ellipsis whose antecedent is an entire clause: The handyman threw a book to the programmer but I don’t know which book the handyman threw to the programmer_ellipsis. To understand such an elliptical construction, the listener arguably must ‘fill in’ the missing material (“the handyman threw___ to the programmer”) based on that which occurs in the antecedent clause. We aimed to determine the point in time in which reconstruction of the sluiced sentence is attempted and whether such a complex antecedent is re-accessed by the ellipsis. Out of the two antecedent constituents for which we probed, only the Object (programmer) was found active in the elliptical clause, confirming that an antecedent is attributed to the sluice in real time. Possible reasons for the non-observation of the Subject (handyman) are considered. We also suggest that ellipses are detected earlier in coordinated than subordinated sentences.     

Possibilities,models, and intuitionistic logic: Ian Rumfitt’s The boundary stones of thought

AIan Rumfitt's new book presents a distinctive and intriguing philosophy of logic, one that ultimately settles on classical logic as the uniquely correct one–or at least rebuts some prominent arguments against classical logic. The purpose of this note is to evaluate Rumfitt's perspective by focusing on some themes that have occupied me for some time: (i) the role and importance of model theory and, in particular, the place of counter-arguments in establishing invalidity, (ii) higher-order logic, and (iii) the logical pluralism/relativism articulated in my own recent *Varieties of logic*.     

Theoretical Value of Psychological Testing

Apart from their diagnostic value, psychological tests, especially the Rorschach test, have an important theoretical value for understanding psychopathology. They present a picture of a living person, in contrast to a picture of forces and agencies within the person. This rests on 2 advantages of tests over the usual psychiatric and psychoanalytic interviews: Tests are ahistorical and they present information primarily of a formal kind.     

Commentary

A critique and discussion of the six papers offered in this volume is provided. Links to prior traditions in outcome and process research from the past are made. In addition the author reviews the somewhat negative reception of clinicians to empirical research and indicates the opinion that such attitudes have been to the detriment of our scientific status and public trust.