Driving it Home: How Workplace Emotional Labor Harms Employee Home Life

To date, the majority of research on emotional labor has focused on outcomes that occur in the workplace. However, research has yet to consider the possibility that the daily effects of emotional labor spill over to life outside of work, even though a large body of literature examining the spillover from work life to home life indicates that work experiences influence employees after they leave the workplace. Accordingly, we examined the influence of day‐to‐day surface acting on 3 types of theoretically derived stress outcomes experienced at home: emotional exhaustion, work‐to‐family conflict, and insomnia. In an experience sampling field study of 78 bus drivers, we found that daily surface acting was connected to increases in each of the outcomes noted above. Moreover, surface acting had an indirect effect on emotional exhaustion and insomnia via state anxiety.     

Leveraged Resources and Systems Changes in Community Collaboration

Most models of community collaboration emphasize the ability of diverse partners to come together to enact systematic changes that improve the health of individuals and communities. The ability of these groups to leverage resources is thought to be an important marker of successful collaboration and eventual improvements in community health. However, there is a paucity of research addressing linkages between systems change activities and leveraged resources. This study used a sample of collaboratives (N = 157) that received technical assistance and funding through the Georgia Family Connection Partnership (GaFCP) between 2006 and 2007. Data were collected from collaborative report of activities and funding, member ratings of collaborative functioning, and characteristics of the communities served by the collaboratives drawn from US Census data. Cross-lagged regression models tested longitudinal associations between systems change activities and leveraged dollars. The results indicated that systems change activities predict increased leveraging of resources from state/federal and private partners. However, there was no evidence that systems changes were linked with leveraging resources from local groups and agencies. These findings have important implications for providing technical assistance and training to health partnerships. Furthermore, future research should consider the relative strength of different systems change activities in relation to the ability of coalitions to leverage resources.     

Reducing reliance on inaccurate information

People learn from the texts that they read, but sometimes what they read is wrong. Previous research has demonstrated that individuals encode even obvious inaccuracies, at times relying on the misinformation to complete postreading tasks. In the present study, we investigated whether the influence of inaccurate information might be reduced by encouraging the retrieval of accurate knowledge. Participants read an extended text that contained both accurate and inaccurate assertions, after which they evaluated the validity of statements associated with those assertions. In general, participants made more mistakes in their evaluations of statements after having read inaccurate as compared to accurate assertions, offering evidence of the influence of misinformation. However, when participants were tasked with correcting inaccuracies during reading, their mistakes were substantially reduced. Encouraging the retrieval of accurate knowledge during reading can reduce the influence of misinformation. These findings are discussed with respect to the contributions of episodic traces and prior knowledge on learning, as well as to the conditions that support successful comprehension.     

Pilgrims sailing the Titanic: Plausibility effects on memory for misinformation

People rely on information they read even when it is inaccurate (Marsh, Meade, & Roediger, Journal of Memory and Language 49:519–536, 2003), but how ubiquitous is this phenomenon? In two experiments, we investigated whether this tendency to encode and rely on inaccuracies from text might be influenced by the plausibility of misinformation. In Experiment 1, we presented stories containing inaccurate plausible statements (e.g., “The Pilgrims’ ship was the Godspeed”), inaccurate implausible statements (e.g., . . . the Titanic), or accurate statements (e.g., . . . the Mayflower). On a subsequent test of general knowledge, participants relied significantly less on implausible than on plausible inaccuracies from the texts but continued to rely on accurate information. In Experiment 2, we replicated these results with the addition of a think-aloud procedure to elicit information about readers’ noticing and evaluative processes for plausible and implausible misinformation. Participants indicated more skepticism and less acceptance of implausible than of plausible inaccuracies. In contrast, they often failed to notice, completely ignored, and at times even explicitly accepted the misinformation provided by plausible lures. These results offer insight into the conditions under which reliance on inaccurate information occurs and suggest potential mechanisms that may underlie reported misinformation effects.     

Fool Me Twice: The Consequences of Reading (and Rereading) Inaccurate Information

Readers frequently encounter inaccuracies in texts that contradict what they should know to be true. The current project examined readers' moment‐by‐moment processing of inaccuracies and whether any difficulty with such material is reduced when readers are already familiar with accurate versions of that content. In two experiments, participants read stories that either accurately or inaccurately described the outcome of a well‐known historic event. Preceding story contexts supported accurate outcomes or introduced suspense to create uncertainty about outcome likelihoods. During initial readings, participants took longer to read inaccurate than accurate outcomes. But this difficulty was substantially reduced when suspenseful contexts called into question the likelihood of well‐known outcomes. Similar reading patterns emerged when participants read the exact same material after week‐long and 5‐minute delays. These results indicate that biasing contexts can influence readers' processing of inaccuracies for even familiar events. Rereading proves insufficient for encouraging reliance on accurate prior knowledge. Copyright © 2014 John Wiley & Sons, Ltd.     

Need for Autonomy and Resistance to Standardized Employee Selection Practices

Two experiments used a hypothetical hiring scenario to examine (a) how standardizing employee selection practices affects decision makers’ perceptions of autonomy potential, and (b) if increasing the level of autonomy inherent in standardized practices reduces decision makers’ reluctance to use them. The results of Experiment 1 suggest that decision makers perceived the structured interview and the mechanical approach to data combination as having less autonomy potential than their unstructured and intuition-based counterparts. The results of Experiment 2 suggest that the amount of autonomy inherent in a structured interview and a mechanical data combination procedure significantly affected decision makers’ intentions to use them. Together, these findings provide empirical support for the notion that autonomy is an important factor contributing to people’s reluctance to use standardized selection practices and that standardized practices may be modified to enhance people’s perceptions of autonomy and subsequent use intentions. Individual differences relating to perceptions of autonomy potential are also identified.     

Constraints on the Acquisition of Social Category Concepts

Determining which dimensions of social classification are culturally significant is a developmental challenge. Some suggest this is accomplished by differentially privileging intrinsic visual cues over nonintrinsic cues (Atran, 1990 Atran , S. (1990). Cognitive foundations of natural history: Towards an anthropology of science . New York , NY : Cambridge University Press. [Google Scholar]; Gil-White, 2001 Gil-White , F. J. ( 2001 ). Are ethnic groups biological ‘species’ to the human brain? Essentialism in our cognition of some social categories . Current Anthropology , 42 , 515 – 554 .[Crossref], [Web of Science ®] , [Google Scholar]), whereas others point to the role of noun labels as more general promoters of kind-based reasoning (Bigler &; Liben, 2007 Bigler , R. S. , &; Liben , L. S. ( 2007 ). Developmental intergroup theory: Explaining and reducing children's social stereotyping and prejudice . Current Directions in Psychological Science , 16 , 162 – 166 .[Crossref], [Web of Science ®] , [Google Scholar]; Gelman, 2003 Gelman , S. A. ( 2003 ). The essential child: Origins of essentialism in everyday thought . New York , NY : Oxford University Press .[Crossref] , [Google Scholar]). A novel groups procedure was employed to examine the independent effects of noun labels and visual cues on social categorization. Experiment 1 demonstrated that in the absence of a visual cue, a noun label supported social categorization among 4-year-olds and 7-year-olds. Experiments 2 and 3 demonstrated that children and adults fail to differentiate between intrinsic and nonintrinsic visual cues to category membership, suggesting that this distinction is not central to the acquisition of social category concepts. Experiments 2 and 3 also showed that in the absence of a shared noun label, visual cues were not sufficient for younger children to form social categories. Experiment 4 ruled out a potential demand characteristic in the previous experiments. Together, these results reveal the primacy of verbal labels over visual cues for social categorization in young children and suggest a developmental change between ages 4 and 7 in the ability to construct new representations of social category concepts.     

Emotion words and categories: evidence from lexical decision

We examined the categorical nature of emotion word recognition. Positive, negative, and neutral words were presented in lexical decision tasks. Word frequency was additionally manipulated. In Experiment 1, “positive” and “negative” categories of words were implicitly indicated by the blocked design employed. A significant emotion–frequency interaction was obtained, replicating past research. While positive words consistently elicited faster responses than neutral words, only low frequency negative words demonstrated a similar advantage. In Experiments 2a and 2b, explicit categories (“positive,” “negative,” and “household” items) were specified to participants. Positive words again elicited faster responses than did neutral words. Responses to negative words, however, were no different than those to neutral words, regardless of their frequency. The overall pattern of effects indicates that positive words are always facilitated, frequency plays a greater role in the recognition of negative words, and a “negative” category represents a somewhat disparate set of emotions. These results support the notion that emotion word processing may be moderated by distinct systems.