The antecedents of consumer loyalty in retail banking

• This paper is focused on a study designed to investigate loyalty in retail banking. The research findings suggest that loyalty is the outcome of a cognitive rather than an affective process. The main antecedents of bank loyalty were found to be perceived value, service quality, service attributes, satisfaction, image and trust: constructs that are inter‐related and form a network of loyalty antecedents.

Copyright © 2006 John Wiley & Sons, Ltd.     

Cultural representations of thinness in women, redux: Playboy magazine's depiction of beauty from 1979 to 1999

Playboy's portrayal of the male ideal of feminine beauty, in terms of overall body size, percent normative weight, and waist-to-hip ratios (WHRs), was analyzed for the years 1979–1999. Trends were examined through body measurements obtained from Playboy centerfolds. Results reveal a continuation of the low body mass index (BMI) found in the Playmates by earlier studies; however, for the 21 years examined, the trend towards increasing thinness seems to have stabilized and may have begun to actually reverse. There was also an increase in the centerfolds’ WHRs over the 21-year time period. Overall, the results support the continued valuing in American society of a thin ideal for women; while the images of beauty have become somewhat heavier over the 21-year period reviewed, the Playmates remain markedly below weights normative for their age group.     

Effects of a 6-week aerobic dance intervention on body image and physical self-perceptions in adolescent girls

Research examining the impact of physical activity on body image dissatisfaction and physical self-perceptions has been both limited and equivocal. The current research investigated the effects of 6-week aerobic dance on these variables with 50 British schoolgirls aged 13–14 years. A cross-over design was used with two equivalent groups taught normal physical education and aerobic dance in a different order. The Body Attitude Questionnaire (BAQ) and Children and Youth Physical Self-Perception Profile (CY-PSPP) were administered as pre, mid and post-test to each participant in each group before the first intervention, at the change over and after 12 weeks. The results of this study revealed that participation in 6 weeks of aerobic dance significantly reduced body image dissatisfaction (Attractiveness, Feeling Fat, Salience and Strength and Fitness) and enhanced physical self-perceptions (Body Attractiveness and Physical Self-Worth), although these improvements were not sustained. The implications and future research directions are discussed.     

The effect of cues on young children's abilities to discriminate among thoughts, feelings and behaviours

OBJECTIVE: To determine if cues help young children discriminate among thoughts, feelings and behaviours. PARTICIPANTS: Ninety-six children aged 4-7 years from three schools in Norwich, UK. DESIGN: Within each age band (4, 5, 6, 7), children were randomised to the cue or the no cue condition on a stratified basis ensuring that equal numbers of boys and girls from each school were in each of the eight cells (cue condition x age). Cues were glove puppets and post boxes. The effect of IQ was controlled. MEASURES: A discrimination task, in which children were asked to identify a thought, a feeling and a behaviour from each of six brief stories, and a brief IQ assessment were administered to children individually. RESULTS: There was a significant effect of age and cue condition on performance; older children and those who were presented with the cue performed better. There were no gender differences and no interaction between cue condition and age. CONCLUSION: Many young children discriminated among thoughts, feelings and behaviours suggesting that they may be able to engage in this aspect of cognitive behaviour therapy. Simple cues (puppets and posting boxes) improved children's performance and these may be useful therapeutic tools with young children.     

Representing the meanings of object and action words: the featural and unitary semantic space hypothesis

This paper presents the Featural and Unitary Semantic Space (FUSS) hypothesis of the meanings of object and action words. The hypothesis, implemented in a statistical model, is based on the following assumptions: First, it is assumed that the meanings of words are grounded in conceptual featural representations, some of which are organized according to modality. Second, it is assumed that conceptual featural representations are bound into lexico-semantic representations that provide an interface between conceptual knowledge and other linguistic information (syntax and phonology). Finally, the FUSS model employs the same principles and tools for objects and actions, modeling both domains in a single semantic space. We assess the plausibility of the model by showing that it can capture generalizations presented in the literature, in particular those related to category-related deficits, and show that it can predict semantic effects in behavioral experiments for object and action words better than other models such as Latent Semantic Analysis (Landauer & Dumais, 1997) and similarity metrics derived from Wordnet (Miller & Fellbaum, 1991).     

Academic performance, career potential, creativity, and job performance: can one construct predict them all?

This meta-analysis addresses the question of whether 1 general cognitive ability measure developed for predicting academic performance is valid for predicting performance in both educational and work domains. The validity of the Miller Analogies Test (MAT; W. S. Miller, 1960) for predicting 18 academic and work-related criteria was examined. MAT correlations with other cognitive tests (e.g., Raven's Matrices [J. C. Raven, 1965]; Graduate Record Examinations) also were meta-analyzed. The results indicate that the abilities measured by the MAT are shared with other cognitive ability instruments and that these abilities are generalizably valid predictors of academic and vocational criteria, as well as evaluations of career potential and creativity. These findings contradict the notion that intelligence at work is wholly different from intelligence at school, extending the voluminous literature that supports the broad importance of general cognitive ability (g).     

Treating Parkinsonian speech: development of a feedback rating scale using a case study

The speech of people with Parkinson's disease is often unintelligible because the speaker has limited volume and imprecisely articulated speech. The Lee Silverman Voice Treatment addresses volume by requiring a patient to exert extreme effort to adduct the vocal folds and increase volume. Little attention, however, is paid to articulation. Such patients often have perceptual difficulties which prevent them from monitoring their own volume and speech. A case study presents a method for improving volume and articulation of speech of a patient with Parkinson's disease by focusing on perceptual aspects of speech.     

Do speakers avoid ambiguities during dialogue?

What affects speakers' production of ambiguous utterances in dialogue? They might consider ease of production for themselves, or ease of comprehension for their addressees. Previous research has demonstrated that ease of production plays a role in speakers' syntactic choices, but that ease of comprehension does not. However, such studies have not employed dialogues that involve role swapping on a turn-by-turn basis. In our experiment, participants alternated in giving and following instructions to move objects around on a grid. They tended to repeat the syntactic form just used by their interlocutor, reflecting sensitivity to ease of production. More interestingly, they were more likely to disambiguate their utterances when the visual context was potentially ambiguous than when it was not, reflecting sensitivity to ease of comprehension. We conclude that speakers pay attention to their beliefs about their addressees' ease of comprehension, in addition to considering ease of production for themselves.     

Applicant attraction to organizations and job choice: a meta-analytic review of the correlates of recruiting outcomes

Attracting high-performing applicants is a critical component of personnel selection and overall organizational success. In this study, the authors meta-analyzed 667 coefficients from 71 studies examining relationships between various predictors with job-organization attraction, job pursuit intentions, acceptance intentions, and job choice. The moderating effects of applicant gender, race, and applicant versus nonapplicant status were also examined. Results showed that applicant attraction outcomes were predicted by job-organization characteristics, recruiter behaviors, perceptions of the recruiting process, perceived fit, and hiring expectancies, but not recruiter demographics or perceived alternatives. Path analyses showed that applicant attitudes and intentions mediated the predictor-job choice relationships. The authors discuss the implications of these findings for recruiting theory, research, and practice.     

Influence of Therapist and Client Behaviors on Therapy Alliance

This study considers the combined effect of therapist behaviors and couples interaction dynamics on therapeutic alliance because it seems to be a significant predictor of successful therapy outcomes. We measured therapeutic alliance using the Working Alliance Inventory, Observer Version (WAI-O), which includes three subscales: goals, tasks, and bond. We investigated the combined effect of therapist behaviors and couples interactions on therapeutic alliance. There were three significant findings: (1) the models better predicted therapeutic alliance for men clients than women clients; (2) combined consideration of partner behaviors and therapist behaviors provided the stronger prediction of therapeutic alliance; and (3) different variables predicted alliance for women clients versus men clients.