Organizational Image Assessment in the Health and Human Services Sector1

Five studies were conducted from 1976 to 1984 in southcentral Pennsylvania to evaluate the potential of bipolar ratings by adult user populations for assessing the general agency and/ or specific program image of service organizations in the not-for-profit sector. Statistically reliable differences in mean ratings on scales such as staff qualifications, physical accessibility, and so forth were found to distinguish image profiles and the clarity of image of three human service agencies within the same region of service, to detect change over a 6-year period in the image of individual agencies, and to be sensitive to the effects of management actions designed to modify the image of an in-patient psychiatric facility within a region. The demonstration that specific management interventions over a 2-year period were detectable by ratings along specifically relevant dimensions encourages the immediate application of this inexpensive feedback device by managers of human service agencies and the further investigation of user image ratings as a system output potentially amenable to control system analyses.     

Luther's Challenge: The Power of Greed in Our Common Home

When faced with growing poverty, corrupt business practices, and the power of banking houses and lobbyists, Luther drew on his theological anthropology in order to discern the devastating power of greed in human relationships. And yet, as he admitted, greed was and is a clever master of human ambition, accepted by leaders in church, commerce, and government. His teaching on the power of greed was in continuity with the Christian tradition and yet broke new ground in his recognition that this vice possesses a social, institutional nature.     

Backing into Spinozism

One vexing strand of Spinozism asserts that God's nature is more expansive than traditionally conceived and includes properties like being extended. In this paper, I argue that prominent early moderns embrace metaphysical principles about causation, mental representation, and modality that pressure their advocates towards such an expansive account of God's nature in similar ways. I further argue that the main early modern escape route, captured in notions like “eminent containment,” fails to adequately relieve the metaphysical pressures towards Spinozism. The upshot is that those sympathetic with these early modern projects must embrace a costlier option if they are to successfully escape the orbit of Spinoza.     

Anger in response to challenge: children’s emotion socialization predicts approach versus avoidance

Negative emotion is typically associated with avoidance behavior; however, recent advances in the adult literature show that unlike some emotions (sadness, shame), anger predicts both approach and avoidance. Here we propose that socialization to suppress anger will play a role in whether children who express anger respond to a performance challenge with approach or avoidance. Children (N = 79; M _age  = 11.4 years) reported perceptions of parental use of positive conditional regard (PCR) to socialize anger suppression and worked on four unsolvable puzzles. We measured change in verbalized puzzle-solving strategies during failure, and coded emotion expression on the final puzzle. We examined whether negative emotion type (shame/sadness vs. anger) and PCR for anger predicted change in strategy use, and whether the association between level of PCR for anger and approach-avoidance (change in strategy use) depended on type of negative emotion expressed. Neither emotion expression nor level of PCR anger predicted strategy use; however, type of negative emotion moderated the association between PCR anger and change in strategy use, controlling for NCR anger. For children who displayed anger, low PCR was associated with increased strategy use, and high PCR was associated with decreased strategy use. We discuss the role of emotion socialization in shaping approach and avoidance motivation.     

The Measurement of Organizational Citizenship Behavior: Are We Assuming Too Much?

Organizational citizenship behavior (OCB) is assessed by measuring how frequently employees display extra-role and discretionary behaviors. One hundred forty-four managerial employees responded to an OCB scale and indicated the number of behaviors on the scale they believed to be formally evaluated. None of the behaviors were believed to be unevaluated by all employees. Data suggest that a typical OCB scale is not measuring citizenship behaviors for everybody, and that OCB measurement needs refinement. Best prediction of other organizational variables was obtained when both the OCB and an index of "unevaluated" behaviors were used as predictors. Supervisor fairness interacted with OCB when predicting organizational commitment, and this interaction was contingent on the extent OCBs were believed to be unevaluated.     

World Assumptions Following Disaster1

This study assessed the beliefs and cognitions of bus-train collision survivors, 7 years following the accident. The sample consisted of 389 young adults who were adolescents at the time of the disaster. The sample was composed of 4 groups who differed in their levels of exposure to traumatic stress. Results indicated that (a) exposure to the traumatic accident was implicated in challenging survivors' beliefs about the benevolence of the world. Justice and luck were also associated with posttraumatic psychiatric and functional impairment; (b) the level of exposure had a direct bearing on dependent variables; and (c) cognitive schemata were associated with psychiatric symptomatology and problems in functioning, reflecting the coexistence of diverse traumatic sequelae. Theoretical implications of these results are discussed.     

Mood Management Mail Intervention Increases Abstinence Rates for Spanish-Speaking Latino Smokers

A self-administered mood management intervention program for smoking cessation provided through the mail to Spanish-speaking Latinos resulted in a 23% abstinence rate at 3 months compared to an 11% abstinence rate for a smoking cessation guide alone. Participants (N = 136) were randomly assigned to receive either the cessation guide (the Guía), or the Guía plus a mood management intervention (Tomando Control de su Vida) presented in writing and in audiotape format. At 3 months after random assignment, 16 out of 71 of those assigned to the Guía-plus-mood management condition reported being abstinent (not smoking for at least 7 days) compared to 7 out of 65 in the Guía-only condition (z = 1.8; p = .04, one-tailed). Moreover, those with a history of major depressive episodes, but not currently depressed, reported an even higher abstinence rate in the Guía-plus-mood management condition, compared to the Guía-only condition (31 vs. 11%, z = 1.8, p = .04, one-tailed). We conclude that the mood management mail intervention substantially increases abstinence rates, especially for those with a history of major depressive episodes.