Crossover of job demands and emotional exhaustion within teams: a longitudinal multilevel study

This study investigated the crossover of job demands and emotional exhaustion among team members and the moderating effect of cohesiveness and social support on this process. Participants were 310 employees of an employment agency in the Netherlands, working in one of 100 teams. Multilevel analysis using a longitudinal design did not reveal a main effect of crossover. However, consistent with the study's hypotheses, the results showed a moderating effect of team cohesiveness and social support. We detected crossover of job demands and emotional exhaustion across time from the group to individual team members only in teams characterized by high levels of cohesiveness and social support. Teams characterized by low levels of cohesiveness and social support showed no crossover of job demands and exhaustion. The findings demonstrate that team-level moderators play an important role in crossover processes. Moreover, social support and cohesiveness may not always be positive.     

Effects of Parental Soothing Behavior on Stress Levels of 2–8 Year Old Children During Voiding Cystourethrograms by Phase of Procedure

Using the example of a voiding cystourethrogram (VCUG), a painful radiological procedure, this study investigated whether parental soothing behavior (reassuring comments like “it’s almost over” or “You’re O.K.” and soothing by “sh, sh”) in one phase of the procedure influenced the child’s distress in the following phase. The sample was comprised of 68 2–8 year-old children and the accompanying parent(s). Child and parental behavior during the VCUG was coded using a standardized rating scale (CAMPIS-R). Parental reassurance during the anticipatory phase significantly increased the child’s distress of the following phase, while parental “sh, sh” significantly reduced it. Both parental behaviors showed no significant effect on the child’s distress of the following phase when applied during the procedure itself. Results underline the importance of differentiating between anticipatory and procedural phases of the VCUG. Counselling methods for parents on more appropriate strategies to assist their children during procedural phases of the VCUG are necessary.     

Action-effect binding by observational learning

The acquisition of bidirectional action–effect associations plays a central role in the ability to intentionally control actions. Humans learn about actions not only through active experience, but also through observing the actions of others. In Experiment 1, we examined whether action–effect associations can be acquired by observational learning. To this end, participants observed how a model repeatedly pressed two buttons during an observation phase. Each of the buttonpresses led to a specific tone (action effect). In a subsequent test phase, the tones served as target stimuli to which the participants had to respond with buttonpresses. Reaction times were shorter if the stimulus–response mapping in the test phase was compatible with the action–effect association in the observation phase. Experiment 2 excluded the possibility that the impact of perceived action effects on own actions was driven merely by an association of spatial features with the particular tones. Furthermore, we demonstrated that the presence of an agent is necessary to acquire novel action–effect associations through observation. Altogether, the study provides evidence for the claim that bidirectional action–effect associations can be acquired by observational learning. Our findings are discussed in the context of the idea that the acquisition of action–effect associations through observation is an important cognitive mechanism subserving the human ability for social learning.     

Careful calculation or a leap of faith? A field study of the translation of CBCA ratings to final credibility judgements

This field experiment investigated the influence of Criteria‐Based Content Analysis (CBCA) ratings on ultimate decision accuracy regarding the credibility of children's statements of sexual abuse. Following a selection procedure, based on case facts independent of statement quality, 21 truthful accounts and 10 fabricated accounts of 6‐ to 17‐year olds were analysed. Two experts rated the presence of the CBCA criteria and made overall credibility judgements for each statement. Rater one achieved an overall hit rate of 84% (95% for truthful statements and 60% for fabricated statements) and rater two a hit rate of 81% (81% for both truthful and fabricated statements) but the raters did not always agree. The CBCA criteria appeared more often in the truthful statements compared to the fabricated statements. Additional factors that influenced raters' credibility judgements, besides CBCA scores, are discussed. Copyright © 2010 John Wiley & Sons, Ltd.     

Doing Good at Work Feels Good at Home,but Not Right Away: When and Why Perceived Prosocial Impact Predicts Positive Affect

When and why does the experience of helping others at work spill over into positive affect at home? This paper presents a within‐person examination of the association between perceived prosocial impact at work and positive affect at home, as well as the psychological mechanisms that mediate this relationship. Sixty‐eight firefighters and rescue workers completed electronic diaries twice a day over the course of 1 working week. Random‐coefficient modeling showed that perceived prosocial impact predicted positive affect at bedtime. This relationship was mediated by perceived competence at the end of the working day and positive work reflection during after‐work hours but not by positive affect at the end of the working day. The findings demonstrate that the experience of helping others at work has delayed emotional benefits at home that appear to be channeled through the cognitive mechanisms of perceived competence and reflection rather than through an immediate affective boost.     

Urban district identity as a common ingroup identity: The different role of ingroup prototypicality for minority and majority groups

In this paper, we examined how identification with urban districts as a common ingroup identity and perceived ingroup prototypicality influence the attitudes of residents toward other ethnic groups in their neighborhood. The overall conclusion of two field studies (N = 214 and N = 98) is that for majority‐group members, there may be a positive relation between identification with an overarching identity and outgroup attitudes but only when they perceive their ingroup as low in prototypicality for the overarching group (Study 1 and 2). Conversely, for minority‐group members, there may be a positive relation between identification and outgroup attitudes but only when they perceive their ingroup as high in prototypicality for the overarching group (Study 2). Outgroup prototypicality did not moderate the relation between identification and outgroup attitudes. Copyright © 2012 John Wiley & Sons, Ltd.     

Resources and time pressure as day‐level antecedents of work engagement

This diary study adds to research on the Job Demands‐Resources model. We test main propositions of this model on the level of daily processes, namely, additive and interaction effects of day‐specific job demands and day‐specific job and personal resources on day‐specific work engagement. One hundred and fourteen employees completed electronic questionnaires three times a day over the course of one working week. Hierarchical linear models indicated that day‐specific resources (psychological climate, job control, and being recovered in the morning) promoted work engagement. As predicted, day‐specific job control qualified the relationship between day‐specific time pressure and work engagement: on days with higher job control, time pressure was beneficial for work engagement. On days with lower job control, time pressure was detrimental for work engagement. We discuss our findings and contextualize them in the current literature on dynamic and emergent job characteristics.     

The interleaving of actions in everyday life multitasking demands

It has been argued that executive tests should capture central aspects of executive functions in everyday life such as initiating and monitoring parallel actions in low-structured environments (so-called multitasking; see Burgess, 2000). We present a cooking task in order to assess executive function impairments in brain-damaged patients, which focuses on a central feature of multitasking, the interleaving of tasks (Burgess, 2000). Behavioural performance of 21 brain-damaged patients (stroke, traumatic brain injury) and of a group of matched controls was analysed on the basis of a standardized protocol. In comparison to controls, the patients explored less, were less successful in monitoring their actions and corrected errors less efficiently. Interleaving of actions was observed less frequently in patients, with respect to both cooking itself as well as to subordinate goals (e.g., cleaning up). Interleaving proved efficient, as it was associated with less time to complete the task. Patients' scores in the cooking task correlated with performance in both the Behavioural Assessment of the Dysexecutive Syndrome (BADS) Zoo Map Test and the BADS Six Elements Test, but not with tests of attention, verbal memory, or figural fluency, thus demonstrating convergent and discriminant validity. In summary, our task demonstrates that cooking can provide a valid testing ground for assessing a central aspect of everyday multitasking demands, namely, the interleaving of actions.     

The spontaneity of media interviews

The aimof this study is to show that, for effective communication in interviews, media professionals sometimes speak spontaneously instead of reading their questions. The research question arises from the incompatibility of ideal delivery, on the one hand, and the concept of spontaneity as hesitant and therefore defective, on the other. In a 2×2(speakersxtasks) within-subject design, readings and interviews of prominent American TV network anchormen (W. Cronkite and D. Rather) are compared in terms of temporal and hesitation variables. The results indicate differences between the two types of speaking in pause duration, variance of articulation rate per phrase-length unit, occurrence of pauses at various syntactic positions, the relationship between pause duration and pause position, and occurrence of vocal hesitations (filled pauses, repeats, and false starts). The findings are interpreted in terms of a neglected but basic concept required for any theory of language use—communicative intent.