SELECTION INTERVIEWING IN THE LIFE INSURANCE INDUSTRY: AN UPDATE OF RESEARCH AND PRACTICE

Over the past decade, the Life Insurance Marketing and Research Association has been researching and implementing the use of structured selection interviews in the agent selection process. The practical problems encountered during this period are reviewed, and studies of the most recent interview guide are presented. These studies are based on interview evaluations made by 270 managers in interview training sessions, as well as field managers'evaluations of 163 applicants in actual agent selection situations. The results indicate that it is possible for managers to agree on their evaluation ratings of an applicant, that there is a stable factorial structure for the ratings, and that the ratings are related to the selection decision although not all items carry the same weight. The implications of these results for the use of structured selection interviews and for further research are discussed.     

ADJUSTING SALES RESULTS MEASURES FOR USE AS CRITERIA

The use of objective criterion measures in validation research raises the issue of criterion contamination. Several methods of treating sales measures in the empirical keying of a biodata instrument are compared. The relative contaminating effects of local economic conditions and company factors are evaluated. This study is an example of how practitioners can use their knowledge about the selection context to develop acceptable criterion norming strategies.     

A SEMIQUOTATIONAL SOLUTION TO SUBSTITUTION PUZZLES

Philosophical Studies -     

Using Hope in the Counseling Process

This article presents a framework for the development of hope in the counseling relationship. Although hope has often been viewed as an impediment to growth, the authors believe that realistic hope is an effective tool in a counseling relationship. The authors also examine the role of the counselor in the formulation of hope.