Organizational Citizenship Behavior in Performance Evaluations: Distributive Justice or Injustice?

Purpose  

The purpose of this study was to examine employees’ reactions to the use of organizational citizenship behavior (OCB) in performance evaluations. In addition, gender differences in such reactions were examined.     

ESTABLISHING DERIVED TEXTUAL CONTROL IN ACTIVITY SCHEDULES WITH CHILDREN WITH AUTISM

Activity schedules are often used to facilitate task engagement and transition for children with autism. This study evaluated whether conditional discrimination training would serve to transfer the control from activity‐schedule pictures to printed words (i.e., derived textual control). Two preschoolers with autism were taught to select pictures and printed words given their dictated names. Following training, participants could respond to printed words by completing the depicted task, match printed words to pictures, and read printed words without explicit training (i.e., emergent relations).     

"Shaking Out the Mat": Schism and Organizational Transformation at a Mexican Ark of the Virgin

The apocalyptic Marian colony of Nueva Jerusalén, Mexico suffered a violent schism in 1982, marking a turning point in the history of the sect. The rift resulted in a major organizational transformation and helped to establish the centralized system of authority now observable in the colony. This article examines the ideological and structural factors that promoted the schism. A succession crisis, caused by the death of a Marian apparition seer, precipitated schismatic activity as dissidents struggled to block the charismatic leader's attempts to revise the sect's authority structure and identity. At the same time, the prophet escalated tensions by reframing the conflict as a commitment test. Wallis's theory of structural opportunity for schism is used to show how the conflict grew out of long-standing interest groups and ambiguous authority arrangements in the colony.     

Basic dimensions of work design: new inputs to functional flexibility

Although a lot of research has been developed during the last century in the field of human work design, the results seem to be unsatisfactory. Nowadays, there is renewed interest in this field but it is not producing any new results. This is the main reason why, in our investigation, we have tried to determine the real variables that truly affect the human work design. We have carried out two empirical researches involving 660 and 310 companies, obtaining from both exactly the same results, four factors that confirm the conclusions reached in previous research: demand-adaptation, flexibility-polyvalence, improvement-autonomy and conciliation-participation. We can add that these factors are independent from the environment and the type of technology used by the companies, which does not occur if the size of the enterprise is taken into account.     

SA-45: a brief form of the SCL-90

The Symptom Assessment-45 Questionnaire (SA-45) is a 45-item self-report instrument of psychiatric symptomatology derived from the original SCL-90. The SA-45 consists of nine 5-item scales assessing each of the same symptom domains as its parent instrument with no item overlap across domains. This paper provides preliminary validation of the Spanish version of the questionnaire in an undergraduate sample. Exploratory and confirmatory factor analyses supported a 9-factor structure, which corresponds to the nine proposed scales. Normative data, reliability (internal consistency) and validity were also examined, finding support for sound psychometric properties.     

Tangibles as predictors of customer satisfaction in sports services

This study investigates the power of tangible dimensions of service quality to predict customer satisfaction. For this purpose, we statistically controlled the effects of dimensions of service quality that describe social interaction between employees and customers, both functionally and relationally. A field survey was conducted with the participation of 556 customers of a sports centre. The results showed that tangible dimensions of service quality predicted an additional and significant amount of customer satisfaction variance, beyond the effects of service quality of the social interaction. The article concludes with the discussion of the implications of these results.     

Cognitive impairment in the early phase of multiple sclerosis and its relationship with mood, demographic and clinical variables

Our aim was to study cognitive performance in the early phase of MS. In addition, we studied whether depression, demographic and clinical variables differentiate cognitively impaired patients from non-impaired patients. A group of 52 MS-RR patients with mild level of neurological disability and 51 healthy controls were administered a comprehensive neuropsychological battery. The MS group performed significantly worse on several measures of attention and processing speed and visuoperceptive/visuoconstructive tasks. Verbal memory is characterized by working memory deficits, whereas the visual memory impairment is attributable to deficits in acquisition and consolidation/recuperation. Results shows that cognitive impairment is evident even in MS patients in the early course of their disease. Depression scores were higher in cognitively impaired patients as compared with unimpaired patients. The effect of educational level suggests that higher education delays the onset of cognitive decline.     

The role of values with personal examples in altering the functions of pain: comparison between acceptance-based and cognitive-control-based protocols

The purpose of the present study was twofold. First, to compare the effect of establishing a motivational context of values on pain tolerance, believability, and reported pain, with three experimental conditions: pain acceptance (ACT condition), pain control (CONT condition), or no values (untrained condition). Second, the study aimed to isolate the impact of adding the corresponding coping strategies to both the ACT and the CONT conditions. Thirty adults were randomly assigned to one of the three experimental conditions. The participants went through the pain task in two occasions (Test I and Test II). In Test I, the effects of the ACT-values protocol (which established pain as part of valued action), the CONT-values protocol (which established high pain as opposed to valued action), and the no-values protocol, were compared. In Test II, the effect of adding the corresponding coping strategy to each condition (defusion for ACT vs. suppression for CONT) was examined. Test I showed a clear superiority of the ACT-values protocol in increasing tolerance and lowering pain believability. In Test II, the superiority of the ACT protocol was replicated, while the CONT protocol proved useful to reduce reported pain, in accordance with previous studies.