Task clarification, performance feedback, and social praise: Procedures for improving the customer service of bank tellers

Customer service for bank tellers was defined in terms of 11 verbal behavior categories. An audio-recording system was used to track the occurrence of behaviors in these categories for six retail banking tellers. Three behavior management interventions (task clarification, performance feedback, and social praise), applied in sequence, were designed to improve overall teller performance with regard to the behavioral categories targeted. Clarification was accomplished by providing clear delineation of the various target categories, with specific examples of the behaviors in each. Feedback entailed presentation of ongoing verbal and visual information regarding teller performance. Praise consisted of verbal recognition of teller performance by branch managers. Results showed that clarification effects emerged quickly, producing an overall increase in desired behaviors of 12% over baseline. Feedback and praise effects occurred more gradually, resulting in overall increases of 6% and 7%, respectively. A suspension of all procedures led to a decline in overall performance, whereas reinstatement of feedback and praise was again accompanied by performance improvement. These findings extend the generality of behavior management applications and help to distinguish between possible antecedent and consequent effects of performance feedback.     

Acute meningitis with cerebrospinal fluid eosinophilia: neurocysticercosis

Neurocysticercosis is a very rare disease in Central Europe. This is a report about an 18 year old patient with acute meningitis and eosinophilia in cerebrospinal fluid. The findings and outcome of a short treatment with Praziquantel are discussed.     

Systemy S4 I S5 Lewisa a spójnik identyczności

Allatum est die 28 Septembris 1970     

O klasach normalnych i nienormalnych na terenie języka potocznego

Problematyka i glówne tezy tej pracy pochodz od pierwszego autora. Udzial drugiego autora sprowadza sie do propozycji utosamienia jeezyka potocznego z formalizmem logiki zda i logiki nazw oraz do pewnych sugestii odnonie systematyzacji materialuAllatum est die 2 Octobris 1965     

Attrition and the Student Who is Certain

A study of 89 male students at a small liberal arts college tested the hypothesis that a student whose statement about vocational and/or academic goals expressed certainty and whose grade-point average was below a 2.00 at the end of one year would probably not graduate. The hypothesis had both statistical and practical significance since loss from this group was 75 per cent compared to an average loss of 37.1 per cent (Test of Proportions, z = 2.766, P = .0028).     

An axiomatization of the finite-valued Łukasiewicz calculus

In this paper the completeness theorems for the finite-valued ukasiewicz logics are proved with the use of the Lindenbaum algebra.The research was sponsored by the grant C.P.B.P. 08-15.I wish to thank Dr hab. Piotr Wojtylak for ideas and suggestions which enabled me to write this paper.