Balance Theory Applied to Service Quality: A Focus on the Organization, Provider, and Consumer Triad

As quality experts have focused primarily on manufacturing, theoretical frameworks for examining quality in the service sector are lacking. In order to fill this gap, Heider's (1958) balance theory is applied to explain how service organization, service provider, and consumer interrelationships influence service quality. Propositions are offered pertaining to: (a) how and why positive or negative relationships among the parties in this triad are developed, and (b) the consequences of these relationships on service quality, affective outcomes, and withdrawal behaviors. Examination of the service triangle within this framework can enhance understanding of quality service delivery and guide future research efforts in the continuous improvement domain.     

On quantifying the magnitude of sex-role endorsement

The conception of sex-role attributes as multidimensional has led to the development of the median split and various difference score approaches for assigning individuals to sex-rote categories. In response to the criticisms of information loss and imprecision when applying such methods, this report presents a data manipulation (medz) which combines the masculine and feminine scales in an additive rather than subtractive manner, upholds the continuous nature of the variables, and utilizes the median split for categorization. Comparisons of this technique with the t ratio, difference/median split, and direct difference approaches indicate greater differentiation among androgynous subjects when assessed according to the medz. An application of the process and some rationale for its implementation are provided.     

Social Power Bases: A Meta-Anaiytic Examination of Interrelationships and Outcomes1

French and Raven (1959) inferred how the existence of social power bases influences a subordinate's perception and a leader's use of other powers. Based on their propositions, we tested a model using meta-analytic correlations as input to structural equations analysis. We also used recent literature to test a revised model, which fit the data better. Additionally, the meta-analytic effects of the social bases of power on satisfaction with supervision, job satisfaction, and performance were examined.     

Things to Do Today . . . : A Daily Diary Study on Task Completion at Work

Relatively little is known about how goals in complex jobs are translated into action and how they are completed in real life settings. This study addressed the question to what extent planned work may actually be completed on a daily basis. The completion of daily work goals was studied in a sample of 878 tasks identified by 29 R&D engineers with the help of a daily diary. Multilevel analysis was used to analyse the joint effect of task attributes, perceived job characteristics, and personality attributes on the completion of planned work goals. At the level of task attributes, we found that priority, urgency, and lower importance were related to task completion, and at the individual level, conscientiousness, emotional stability, and time management training. Task completion was not related to task attractiveness, workload, job autonomy, planning, or perceived control of time. On connaît relativement peu de choses sur la manière dont les objectifs dans des tâches complexes sont traduites en action et sur la manière dont elles sont accomplies dans le cadre de la vie quotidienne. Cette étude a abordé la question de savoir dans quelle mesure les travaux prévus peuvent être effectivement achevés dans la vie quotidienne. Pour ce faire, un échantillon de 878 tâches a été identifié par 29 ingénieurs R&D à l’aide d’un journal quotidien. Une analyse multi niveau a été réalisée pour étudier l’effet conjoint des caractéristiques de la tâche et des caractéristiques de la personnalité sur l’accomplissement des objectifs d’un travail planifié. Au niveau des caractéristiques de la tâche, nous trouvons que l’accomplissement de la tâche est liéà la priorité, l’urgence et une importance basse et au niveau individuel à la conscience, la stabilitéémotionnelle et à la gestion du temps. L’accomplissement de la tâche n’est pas liéà son attrait, à la charge de travail, à l’autonomie au travail ou au contrôle du temps perçu.     

The Impact of Adolescents' News and Action Movie Viewing on Risky Driving Behavior: A Longitudinal Study

Traffic crashes remain an important cause of injury and death among young people. The aim of the current study was to examine whether adolescents' viewing of particular television genres predicted later risky driving. Data were collected with a two‐wave panel survey (N = 426); structural equation modeling was used to examine the relationships between television viewing and self‐reported risky driving. Theoretically, the study was framed within cultivation theory and the theory of planned behavior. In line with the hypotheses, more news viewing appeared to be an indirect negative predictor of reckless driving, whereas more exposure to action programs was associated with more risk taking in traffic. This relationship was mediated by risk‐taking attitudes and intentions. The implications for prevention are discussed.     

The Journey from Discovery to Scientific Change: Scientific Communities,Shared Models,and Specialised Vocabulary

Scientific communities as social groupings and the role that such communities play in scientific change and the production of scientific knowledge is currently under debate. I examine theory change as a complex social interaction among individual scientists and the scientific community, and argue that individuals will be motivated to adopt a more radical or innovative attitude when confronted with striking similarities between model systems and a more robust understanding of specialised vocabulary. Two case studies from the biological sciences, Barbara McClintock and Stanley Prusiner, help motivate the idea that sharing of models and specialised vocabulary fill the gap between discovery and scientific change by promoting the dispersal of important information throughout the scientific community.     

Tactile Ranschburg effects: facilitation and inhibitory repetition effects analogous to verbal memory

The present paper examines the effect of within-sequence item repetitions in tactile order memory. Employing an immediate serial recall procedure, participants reconstructed a six-item sequence tapped upon their fingers by moving those fingers in the order of original stimulation. In Experiment 1a, within-sequence repetition of an item separated by two-intervening items resulted in a significant reduction in recall accuracy for that repeated item (i.e., the Ranschburg effect). In Experiment 1b, within-sequence repetition of an adjacent item resulted in significant recall facilitation for that repeated item. These effects mirror those reported for verbal stimuli (e.g., Henson, 1998a Henson, R. N. A. (1998a). Item repetition in short-term memory: Ranschburg repeated. Journal of Experimental Psychology: Learning, Memory, and Cognition, 24(5), 1162–1181. doi:doi.org/10.1037/0278-7393.24.5.1162[Crossref], [PubMed], [Web of Science ®] , [Google Scholar]. Item repetition in short-term memory: Ranschburg repeated. Journal of Experimental Psychology: Learning, Memory, and Cognition, 24(5), 1162–1181. doi:doi.org/10.1037/0278-7393.24.5.1162). These data are the first to demonstrate the Ranschburg effect with non-verbal stimuli and suggest further cross-modal similarities in order memory.     

A multimodal data collection tool using REALbasic and Mac OS X

This project uses REALbasic 3.5 in the Mac OS X environment for development of a configuration tool that builds a data collection procedure for investigating the effectiveness of sonified graphs. The advantage of using REALbasic with the Mac OS X system is that it provides rapid development of stimulus presentation, direct recording of data to files, and control over other procedural issues. The program can be made to run natively on the new Mac OS X system, older Mac OS systems, and Windows (98SE, ME, 2000 PRO). With modification, similar programs could be used to present any number of visual/auditory stimulus combinations, complete with questions for each stimulus.     

Multialternative decision field theory: a dynamic connectionist model of decision making

The authors interpret decision field theory (J. R. Busemeyer & J. T. Townsend, 1993) as a connectionist network and extend it to accommodate multialternative preferential choice situations. This article shows that the classic weighted additive utility model (see R. L. Keeney & H. Raiffa, 1976) and the classic Thurstone preferential choice model (see L. L. Thurstone, 1959) are special cases of this new multialternative decision field theory (MDFT), which also can emulate the search process of the popular elimination by aspects (EBA) model (see A. Tversky, 1969). The new theory is unique in its ability to explain several central empirical results found in the multialternative preference literature with a common set of principles. These empirical results include the similarity effect, the attraction effect, and the compromise effect, and the complex interactions among these three effects. The dynamic nature of the model also implies strong testable predictions concerning the moderating effect of time pressure on these three effects.