Infrahumanization or familiarity? Attribution of uniquely human emotions to the self, the ingroup, and the outgroup

People attribute more secondary emotions to their ingroup than to outgroups. This effect is interpreted in terms of infrahumanization theory. Familiarity also could explain this differential attribution because secondary emotions are thought to be less visible and intense than primary ones. This alternative explanation to infrahumanization was tested in three studies. In Study 1, participants attributed, in a between-participants design, primary and secondary emotions to themselves, to their ingroup, or to an outgroup. In Study 2, participants answered for themselves and their ingroup or for themselves and an outgroup. In Study 3, participants made attributions to the ingroup or a series of outgroups varying in terms of familiarity. The data do not support an explanation in terms of familiarity. The discussion centers on conditions not conducting to infrahumanization.     

Syntactic class influences phonological priming of tip-of-the-tongue resolution

During tip-of-the-tongue (TOT) experiences, phonologically related words have both facilitated and impeded word retrieval. In the present experiment, we examined whether phonologically related words’ syntactic class (part of speech) is responsible for these differential effects. Sixty college students saw general knowledge questions whose answers were designated target words and responded “know,” “don’t know,” or “TOT.” Following “TOT” and “don’t know” responses, the participants saw five words, one of which was a prime. The primes contained the target’s first syllable and either shared or did not share the target’s part of speech. Following presentation of the primes, retrieval of the target was attempted again. Different-part-of-speech primes facilitated resolution of TOT states, whereas same-part-of-speech primes had no effect, relative to phonologically unrelated words. These results support node structure theory’s most-primed-wins principle and the transmission deficit model account of TOT states and detail the importance of syntactic class in the selection of words that are candidates for speech production.     

Preintervention analysis and improvement of customer greeting in a restaurant

We examined customer greeting by employees at one location of a sandwich restaurant chain. First, a preintervention analysis was conducted to determine the conditions under which greeting a customer within 3 s of his or her entry into the restaurant did and did not occur. Results suggested that an appropriate customer greeting was most likely to occur when a door chime was used to indicate that a customer had entered the store and when the store manager was present behind the service counter. Next, a performance improvement intervention, which consisted of the combination of the use of a door chime and manager presence, was evaluated. Results showed that during baseline, a mean of 6% of customers were greeted; during intervention a mean of 63% of customers were greeted. The addition of manager-delivered verbal and graphic group feedback resulted in 100% of customers being greeted across two consecutive sessions.     

The Dynamics of Families in Business: How Therapists can Help in Ways Consultants Don't

Family-owned businesses comprise 80–90% of companies in the United States of America and employ almost one-half of the US work force. Only 70% of these companies will make the transition into the family's second generation of leadership, however, sometimes partly because families work differently and toward different goals than do businesses. Interpersonal family dynamics—spousal, parental, father-son, father-daughter, sibling and in-law—can be a major factor in the failure to thrive. Exploring family systems theory, this article explains why these troubled families in business together need therapeutic practitioners' unique experience—experience consultants usually do not possess.     

A Story of Her Own: Hester Lynch Piozzi's Autobiography

This essay examines the autobiography of Hester Lynch Piozzi and contextualizes her story within eighteenth-century ideologies of gender and aging. From a narrative understanding of identity, autobiographical writing serves as one of the many stories that constitute an individual's identity. This reading of Piozzi's account finds that it functions both as an act of reminiscing and as an effort to give meaning to life that was often misunderstood. Considering Piozzi as a woman who lived most of her life outside of the social and cultural expectations for a middle class female of her era, this essay suggests the importance of listening to and retelling the stories of others as well as our own.     

Individual characteristics and career exploration in adolescence

The effects of gender, age and school grade on several career exploration dimensions measured by the Career Exploration Survey were investigated. Subjects were high school students facing an imminent career decision. Regression analyses indicated that sex and grade-level were the most significant and prevailing individual characteristics related to the adolescents' career exploration behaviours, reactions and beliefs. Implications for career exploration interventions are discussed.     

The impact of customer engagement on customer happiness

Previous studies have found relationships between variables that predict happiness and engagement. While this suggests that engagement is a basis for generating customer happiness, the literature does not provide sufficient confirmatory evidence. Thus, the effects of different engagement intensities remain unclear. Focusing on conditions related to the Starbucks brand, this study analyzed how (1) passive and active engagement impacted customer happiness and (2) happiness impacted word of mouth (WOM) and purchase intention. Data were collected through an online survey among 802 Peruvian customers, all of whom were recruited via non-probabilistic sampling. Because two exogenous variables were considered formative (i.e., customer engagement and customer happiness), a partial least-squares structural equation model (PLS-SEM) was used for the analysis. In sum, engagement (both passive and active) significantly and positively impacted customer happiness, which then positively impacted WOM and purchase intention. Given that engagement is associated with variables that are broadly related to happiness, this study makes new contributions by (i) clarifying how customer engagement can generate customer happiness, (ii) identifying differences between active and passive engagement, and (iii) adding evidence for use in the debate on the purpose of marketing and traditional practices such as engagement. As discussed in the paper, these findings have theoretical and practical implications for brand managers.     

Mini‐breaks: the use of escape on a fixed‐time schedule to reduce unauthorized breaks from vocational training sites for individuals with brain injury

This study evaluated mini‐breaks with three individuals who were traumatically brain injured and engaged in unauthorized breaks. The vocational instructors reported that the three participants were having problems staying at their scheduled vocational training sites (walking away without permission). Following baseline, participants were placed on mini‐breaks; that is, participants were given a ten‐minute mini‐break every hour. Thus, mini‐breaks were given without regard to unauthorized breaks. Unauthorized breaks decreased to zero levels for all three participants when mini‐breaks commenced. Following 1 month of the mini‐breaks, two of the participants were put back on a regular break schedule (one 15‐minute AM break and one 15‐minute PM break and a 30‐minute lunch break). The third participant was placed in supported work. The effects of the mini‐breaks were maintained. Copyright © 1999 John Wiley & Sons, Ltd.     

Removing the Gag that Binds: An Examination of Therapeutic Implications of Political Correctness

This paper examines both positive and negative influences of political correctness on family therapy. The authors contend the political correctness movement has limited assessment and joining in the therapy room. Impact on self-of-the therapist is considered. Strategies for combating the political correctness movement are discussed.