The psychological cost of waiting

The study of any problem involving waiting situations invariably assumes that people dislike having to wait. The analysis of queueing problems usually prescribes that some costs should be associated with the time people spend waiting to be served. These are usually considered to be of an economic nature, though the existence of other costs of a psychological nature is accepted. It is generally accepted that after having to wait for a certain amount of time, anxiety and stress start to build up in an individual, due both to the sense of waste and the uncertainty involved in a waiting situation. This work provides a theoretical basis for analysing this building up process as it occurs during the waiting period. It is proved that, under very general conditions, the resulting psychological stress accumulated during the process is a marginal increasing function of the waiting time, and some strategies to minimise it are developed. The results obtained give theoretical support to the usual assumptions underlying the development of systems to provide “real time” information to people in waiting situations. This is especially important in the operation of public transportation systems. The results also provide theoretical support to the “convex” treatment usually given to the waiting cost function in queueing problems.     

A logic of message and reply

In this paper we sketch a logic of message and reply. The logic is intended for application in a wide variety of situations, not restricted to the two-person, turn-taking situation. Each message has a body and a vector; the vector specifies the from, to, and the like. To reply to a message, it suffices to give either (1) a complete reply to the body or (2) a corrective reply to at least one presumption derivable from the vector. We discuss the problems of achieving effectiveness and completeness with respect to certain aspects of communication. The results are mixed. In section 9 we argue semi-formally that, in a certain sense, dialogue is necessary. Finally we note that this logic is not a rival of other approaches but may be combinable with them.     

Estimating social and nonsocial utility functions from ordinal data

This paper reports an experiment testing two hypotheses. The first is that the value or utility associated with a payment to one's self and a payment to a co-worker can be represented as an additive function of a utility for own payment (nonsocial utility) and a utility for the difference between own and other's payment (social utility). The second hypothesis is that changes in the amount of work accomplished by one's self and/or the other should influence the social, but not the the nonsocial utilities. Support for both hypotheses is reported.     

Syllogistic reasoning in varied narrative contexts: Aspects of logical and linguistic development

This experimental study examined the effects on syllogistic reasoning in grades 6 and 12 of certain contextual narrative variables. The experimental task consisted of 27 varied syllogistic problems based on information contained in three narrative texts—a fantasy passage, a realistic passage, and a contractual passage. Versions of these texts were constructed for each group reading level. Analysis of the data revealed several significant interactions between subject groups and treatment variables. In particular, younger subjects performed better than grade 12 subjects on problems following the fantasy narrative, while the older subjects did better with the other two passages. The results suggest that some orthodox views about concrete-versus formal-operational reasoning abilities and about the distinction between abstract and concrete materials need to be reassessed within a discourse-processing framework that is sensitive to the discourse worlds in which problems are embedded.The author wishes to acknowledge the support of an Isaak Walton Killam Doctoral Scholarship for this research.     

Self-labeling by educably mentally retarded high school students in their mainstream and special education classes

Educably mentally retarded (EMR) students and nonhandicapped students from their mainstream classes completed semantic differential ratings of a stereotypic popular teen-ager, juvenile delinquent, and special education student. Subjects also rated their global self-concepts and situation-specific self-concepts within the mainstream and the special class settings. Ratings were done at the beginning (Time 1) and the end (Time 2) of a semester. Results showed that mainstream classes did not "de-label" EMR students. Within the mainstream class, the number of EMR students who saw themselves as similar to a special education student significantly increased over time. Moreover, at Time 2, EMR students were more likely to think of themselves as similar to a special education student in their mainstream class than in their special education class. However, EMR subjects' global self-concepts did not change. Implications for mainstreaming are discussed.     

Continuous monitoring of human contingency judgment across trials

Recent evidence suggests that people are sensitive to the degree of contingency between their actions and ensuing outcomes, but little is known about the way in which such contingency judgments develop as more and more information about the contingency is provided. Three experiments examined this issue in the context of a video game. In Experiment 1, it was found that contingency judgments follow growth functions: When the contingency was positive, judgments increased toward a positive asymptote, and when the contingency was negative, judgments decreased toward a negative asymptote. When the contingency was zero, judgments themselves remained close to zero but were biased by the overall frequency with which the outcome occurred. In Experiment 2, it was shown that the growth function was not the result of the anchoring of early judgments at the zero point. The bias in judgments when the contingency is zero was investigated in Experiment 3. The results are discussed in terms of rule-based analyses and contemporary theories of conditioning.     

Stability and Change in Type A Components and Cardiovascular Reactivity in Medical Students During Periods of Academic Stress1

This study examined the effects of academic stress upon components of Type A behavior and cardiovascular reactivity. In a longitudinal design, heart rate and blood pressure responses to the Type A Structured Interview (SI) and additional laboratory challenges were measured in medical students at three points during an academic semester. Sessions 1 and 3 were scheduled during vacation periods; Session 2 took place during an intensive examination week. Results indicated that three “stylistic” components of Pattern A derived from the SI—loud and explosive speech, short response latency, and potential for hostility—increased significantly during the exam period. Similar increases achieved marginal significance for another stylistic component, rapid and accelerated speech. By contrast, global Type A assessments did not increase with academic demands. Cardiovascular reactivity was significantly but only moderately stable across the three sessions, showing less consistency than has been reported in previous research. In addition, there was little evidence in this study that cardiovascular reactivity was potentiated by academic stress or by Type A behavior. These results demonstrate the influence of naturalistic environmental factors on overt behavioral components that have recently been suggested as coronary risk factors. Therefore, it is advisable for future experimental and epidemiological research to examine the social and environmental context in which these behaviors occur.     

Book Reviews

The Psychological Record -