An attribution-emotion-action interpretation of the “evil eye” in everyday conflict situations

An attribution-emotion-action model was used to examine individuals’ willingness to seek for another person's face in conflict situations. To induce interpersonal conflict and frustration, participants were engaged in the ultimatum bargaining game (UBG) where they received predetermined offers. A simple UBG consists of two players, a Proposer and a Responder, who must decide how to divide a resource. Our findings confirm our predictions in that during the interpersonal conflict (i.e., betraying the norm of equality in the UBG), participants made more controllable based attributions, felt more frustrated (less sympathetic), and more likely requested to view the Proposer's photograph than when there is no conflict. Stated differently, in conflict situations, the likelihood of seeking another person's face increases when controllable attributions are made and when frustration is felt.     

ROC and z-ROC parameters in word memory: experimental and pre-experimental effects

In this study, ROC and z-ROC parameters are applied in word recognition memory, with words classified according to frequency and class. In doing so, unbiased techniques can be used to assess hits and false alarms and to obtain standardized distributions for each experimental condition. Our results confirm the existence of differences in word recognition memory for experimental exposition time, type of words and other pre-experimental effects. These data are consistent with familiarity and recollection models when words' frequency is used, and with familiarity, recollection and dual-route models when words are organized according to class. Finally, we argue in favour of an interactive processing model (words organized according to frequency) versus a processing model nearer to modularity (words organized according to class).     

Extraversion, threat categorizations, and negative affect: a reaction time approach to avoidance motivation

The authors sought to measure a component of the avoidance self-regulation system, specifically one related to object appraisal functions. Participants performed a choice reaction time task (Studies 1 & 2) or a go/no go task (Study 3) in which they were asked to categorize words (e.g., knife) as threatening in nature. In a series of three studies involving 236 undergraduates, the authors found that introverts who were skilled at categorizing events as threatening (vs. introverts slow to do so) experienced more negative affect in their daily lives. Among extraverts, threat categorization performance did not predict negative affect. The authors suggest that implicit threat categorizations render individuals vulnerable to negative affect but that high levels of Extraversion are capable of inhibiting such affective consequences. The authors discuss implications of the findings for extant views of Extraversion, avoidance motivation, and self-regulation.     

The impact of customer engagement on customer happiness

Previous studies have found relationships between variables that predict happiness and engagement. While this suggests that engagement is a basis for generating customer happiness, the literature does not provide sufficient confirmatory evidence. Thus, the effects of different engagement intensities remain unclear. Focusing on conditions related to the Starbucks brand, this study analyzed how (1) passive and active engagement impacted customer happiness and (2) happiness impacted word of mouth (WOM) and purchase intention. Data were collected through an online survey among 802 Peruvian customers, all of whom were recruited via non-probabilistic sampling. Because two exogenous variables were considered formative (i.e., customer engagement and customer happiness), a partial least-squares structural equation model (PLS-SEM) was used for the analysis. In sum, engagement (both passive and active) significantly and positively impacted customer happiness, which then positively impacted WOM and purchase intention. Given that engagement is associated with variables that are broadly related to happiness, this study makes new contributions by (i) clarifying how customer engagement can generate customer happiness, (ii) identifying differences between active and passive engagement, and (iii) adding evidence for use in the debate on the purpose of marketing and traditional practices such as engagement. As discussed in the paper, these findings have theoretical and practical implications for brand managers.     

Introducing SYPRENE: An International Practice Research Network for Strategic and Systemic Therapists and Researchers

SYPRENE, a new international Systemic Practice Research Network (PRN), has been established to fill the gap in practice-based research on the effectiveness and efficiency of strategic therapies. This article presents the rationale for the creation of SYPRENE and describes data collection methods, and the encoding system implemented within this PRN. More developments are expected in the recruitment of practitioners, the types of data collected, findings, and the implementation of SYPRENE in supervision, trainings, and professional schools.     

Visuospatial working memory for locations,colours, and binding in typically developing children and in children with dyslexia and non‐verbal learning disability

This study examined forward and backward recall of locations and colours and the binding of locations and colours, comparing typically developing children – aged between 8 and 10 years – with two different groups of children of the same age with learning disabilities (dyslexia in one group, non‐verbal learning disability [NLD] in the other). Results showed that groups with learning disabilities had different visuospatial working memory problems and that children with NLD had particular difficulties in the backward recall of locations. The differences between the groups disappeared, however, when locations and colours were bound together. It was concluded that specific processes may be involved in children in the binding and backward recall of different types of information, as they are not simply the resultant of combining the single processes needed to recall single features.