Tangibles as predictors of customer satisfaction in sports services

This study investigates the power of tangible dimensions of service quality to predict customer satisfaction. For this purpose, we statistically controlled the effects of dimensions of service quality that describe social interaction between employees and customers, both functionally and relationally. A field survey was conducted with the participation of 556 customers of a sports centre. The results showed that tangible dimensions of service quality predicted an additional and significant amount of customer satisfaction variance, beyond the effects of service quality of the social interaction. The article concludes with the discussion of the implications of these results.     

Subtyping of individuals undergoing treatment for cocaine dependence

To identify subtypes among individuals undergoing treatment for cocaine dependence, we evaluated 115 people with regard to sociodemographic, drug-related and psychopathological characteristics. Ten variables were preselected as the basis for a two-step cluster analysis with the aim of identifying subtypes. Two subtypes were identified (Type A, N = 37, and Type B, N = 78 subjects). The variable that best discriminated the two subtypes was occasional heroin consumption. In addition, there were significant differences in mean age, mean age at onset of cocaine consumption, mean number of years consuming cocaine, and principal route of ingestion. None of the psychopathological variables considered significantly differentiated the two groups.     

Moving Beyond Computational Cognitivism: Understanding Intentionality,Intersubjectivity and Ecology of Mind

The emergence of the Cognitive Sciences, in the middle of the 20th Century, was initially based on an abstract model of the mind: the computer metaphor. The human mind was understood in analogy to the digital computer, as a rule-based, symbol processor. As a consequence, the human being was envisioned as logically-rationally guided, radically disembodied and isolated from culture. Over the last few decades, several disciplines, such as Biology, Mathematics, Philosophy, Psychology and Neuroscience, have begun to address the study of intentionality, intersubjectivity and natural cognition. Searching for a better understanding of these complex issues, a number of approaches have been developed with the promise of capturing the specific qualities of human cognition, radically omitted from a computationalist view of mind. Nevertheless, since these research programs are rather recent, concrete methodological designs and empirical approaches in the form of experimentally testable hypotheses are still scarce. This special issue brings together several perspectives in order to propose alternative research approaches in the topics of Intentionality, Intersubjectivity and Ecology of Mind. We believe it is necessary to discuss and advance towards explicit empirical frames in the form of actual experiments, specific predictions and formal models. The essays presented here constitute an attempt to move in this direction, with the specific aim of reconsidering the study of some forgotten properties of brain and mind.     

NoA’s ark: Influence of the number of associates in visual word recognition

The main aim of this study was to explore the extent to which the number of associates of a word (NoA) influences lexical access, in four tasks that focus on different processes of visual word recognition: lexical decision, reading aloud, progressive demasking, and online sentence reading. Results consistently showed that words with a dense associative neighborhood (high-NoA words) were processed faster than words with a sparse neighborhood (low-NoA words), extending previous findings from English lexical decision and categorization experiments. These results are interpreted in terms of the higher degree of semantic richness of high-NoA words as compared with low-NoA words. 2008 Psychonomic Society, Inc. Author Note     

Spanish adaptation of the Stepparent Role Strain Index

Stepparent role strain refers to the fragile position of these family members in stepfamilies due to the lack of clear social expectations about their roles. This ambiguity facilitates family conflict and a lack of stepparents' integration into the family system. The aim of this paper is to adapt a pioneer measure of stepparent role strain--the Stepparent Role Strain Index of Whitsett and Land (1992)--in a Spanish sample and to analyze its construct validity. The final instrument is made up of 26 items which have good internal consistency (alpha = .89) and an underlying six-factor structure, explaining 64.50% of the total variance.     

Believing literally versus symbolically: values and personality correlates among Spanish students

Values and personality correlates of general religiousness may be specific and even different when one distinguishes between Exclusion versus Inclusion of Transcendence and Literal versus Symbolic thinking on religious issues. In the present study, 133 Spanish students were administered the Schwartz Value Survey, the NEO‐PI‐R and the Post‐Critical Belief scale. Exclusion versus Inclusion of Transcendence reflected the conflict between openness to change (and hedonism) and conservation values; it was positively related to agreeableness and conscientiousness, and negatively to universalism and openness to experience. Literal versus Symbolic thinking reflected the conflict between self‐enhancement and self‐transcendence values, and was associated with high openness to experience. Results partially replicated previous studies in Belgium, with some differences that were rather in line with previous meta‐analyses. The discussion also points out cultural and contextual specifics.     

The social phobia and anxiety inventory: psychometric properties in a Spanish sample

This study is a validation of the Spanish version of the Social Phobia and Anxiety Inventory using a nonclinical sample (198 participants) and a clinical sample (72 participants with social phobia). The factor structure and concurrent validity with Fear of Negative Evaluation and Social Avoidance and Distress scales were analyzed. The Social Phobia and Anxiety Inventory demonstrated good concurrent validity, showing statistically significant relationships with Fear of Negative Evaluation and Social Avoidance and Distress. Results confirmed the rationale for the division of the SPAI into two subscales. Results also demonstrated the utility of the Social Phobia and Anxiety Inventory for differentiating between a nonclinical sample and participants with a social phobia, and its adequate reliability.     

Cognitive processes involved in blame and blame-like judgments and in forgiveness and forgiveness-like judgments

Experiment 1 compared the cognitive processes involved in blame and forgiveness judgments under identical experimental conditions. Experiment 2 was a replication of Experiment 1 with 4 judgment scales: willingness to prosecute, willingness to avenge, resentment level, and willingness to make up. Participants were presented with 32 scenarios in which a doctor made a medical error. These situations contained 5 items: the degree of proximity with the doctor (e.g., a family doctor known since childhood), the degree of negligence, the severity of consequences, apologies or contrition, and cancellation of consequences. Functional cognitive analysis grouped judgments into 2 categories: blame-like judgments (blame, prosecution, and revenge) and forgiveness-like judgments (resentment, forgiveness, and reconciliation). Blame-like judgments were characterized by additive integration rules, with negligence followed by apologies as the 2 main cues. Forgiveness-like judgments were characterized by an interactive integration rule, with apologies followed by negligence as the 2 main cues.