Choice confidence in the webrooming purchase process: The impact of online positive reviews and the motivation to touch

The webrooming purchase process (i.e. searching for information online and then buying the product offline) is the most extended cross‐channel shopping behaviour. With the aim of offering a better understanding of this behaviour, this research relies on information processing and uncertainty reduction theories to propose that consumers use the online information to make the offline purchase with a higher degree of confidence. We examine the effects of a previous online interaction with a product on the preferences and decision at the physical store, as well as on the outcomes of the experience. In this path to purchase, we analyse how positive online customer reviews, as a specific form of electronic word of mouth, help the consumer to improve their experience, given their great potential to reduce the consumer's uncertainty in a purchase situation. In addition, the role of the motivation to touch the product is examined. The results of two studies show that the combination of an online search and an offline purchase improves the consumers' purchase experience in pre‐choice variables (i.e. purchase intentions), choice and post‐choice variables (i.e. search‐process satisfaction and choice confidence). Moreover, reading a positive online customer review influences choice confidence, and all the variables considered in the research when it is received at the physical store. Finally, the results stress the importance of the motivation to touch when studying multichannel shopping behaviour, given its direct and moderating effects on the webrooming purchase process. Implications for theory and practice are discussed. Copyright © 2016 John Wiley & Sons, Ltd.     

Collateral Reports and Cross-Informant Agreement about Adult Psychopathology in 14 Societies

To advance international mental health assessment, instruments that have been internationally validated are needed. To this end, we analyzed ratings from 14 societies on the Adult Behavior Checklist (ABCL), a collateral-report form parallel to the Adult Self-Report (ASR; Achenbach and Rescorla 2003) for ages 18 to 59. Both the ABCL and the ASR assess problems, personal strengths, and adaptive functioning. For a sample of 8322 see note below collaterals, we found strong consistency across societies regarding which ABCL problem items tended to obtain relatively low, medium, or high ratings. Most societal effect sizes (ESs) for problem scale scores were small to medium (< 13.9 %), but the ES for the ABCL Personal Strengths scale was 25 %. For most of the same participants (N = 8,302), we analyzed cross-informant agreement between self-reports on the ASR and collateral reports on the ABCL. Cross-informant correlations for problem scale scores averaged .47, with considerable societal variation. Problem score means were higher on the ASR than the ABCL in every society, but the size of the difference varied across societies. Mean item ratings on the ABCL and ASR were highly correlated within every society (mean r = .92), but within-dyad item rating agreement varied widely in every society (mean r = .39). In all societies, non-corroboration of self-reported deviance and of collateral-reported deviance was common. Overall findings indicated considerable similarity but also some important differences in collateral-reported problems and adaptive functioning across 14 societies.     

Husserl's Two Notions Of Completeness

In this paper I discuss Husserl's solution of the problem of imaginary elements in mathematics as presented in the drafts for two lectures hegave in Göttingen in 1901 and other related texts of the same period,a problem that had occupied Husserl since the beginning of 1890, whenhe was planning a never published sequel to Philosophie der Arithmetik(1891). In order to solve the problem of imaginary entities Husserl introduced,independently of Hilbert, two notions of completeness (definiteness in Husserl'sterminology) for a formal axiomatic system. I present and discuss these notionshere, establishing also parallels between Husserl's and Hilbert's notions ofcompleteness.     

Does feedback matter for job search self-regulation? It depends on feedback quality

Job search represents a dynamic process through which job seekers must consistently engage in effective self-regulation. Although scholars have increasingly begun to theorize and conceptualize the job search in this manner, little is known about what fosters effective self-regulation week-to-week. In light of this theoretical gap, we integrate self-regulation theory with the feedback literature to examine how feedback quality influences affective, cognitive, and behavioral regulatory processes in job search. Furthermore, we examine feedback self-efficacy (i.e., how efficacious a job seeker feels with respect to processing and implementing feedback received during the job search) as a stable, person-level moderator of these within-person relationships. In a sample of job seekers surveyed once a week for seven weeks, results indicate that receiving high-quality feedback has a direct influence on positive and negative affective reactions tied to the job search, influencing subsequent positive (i.e., metacognitive strategies) and negative (i.e., affective rumination) cognitive processes. Metacognitive strategies, in turn, impact both the number of résumés sent and hours spent job seeking each week. Moreover, lower feedback self-efficacy amplifies the relationship between feedback quality and negative affective reactions. Our results highlight the importance of high-quality feedback in helping job seekers effectively regulate week-to-week.     

Terrorist threat,dehumanization, and right‐wing authoritarianism as predictors of discrimination

This study analyzed the relationship between terrorist threat and discrimination, operationalized by support for retributive justice against Islamic groups suspect of terrorist crimes. Two experimental studies were performed. Study 1 (N = 215) showed that the terrorist threat against the ingroup raises the support for the retributive procedures through the dehumanization of the outgroup. Study 2 (N = 304) analyzed how the mediating role of dehumanization in the relationship between terrorist threat and support for retributive justice is moderated by right‐wing authoritarianism (RWA). In addition, the study aimed to verify if the dehumanization of outgroup and RWA could explain the relationship between terrorist threat and discrimination of Muslim immigrants. The results indicated that adherence to RWA favors dehumanization of the outgroup and, consecutively, the discrimination, operationalized as support for the use of retributive justice. The adherence to RWA has been identified as the mechanism that explains the discrimination against Muslim immigrants.     

A review of computational models of basic rule learning: The neural-symbolic debate and beyond

Psychonomic Bulletin & Review - We present a critical review of computational models of generalization of simple grammar-like rules, such as ABA and ABB. In particular, we focus on models...     

The link between social interactions and trust recovery in customer–business relationships

Trust plays a crucial role in interpersonal relationships, including customer–company relationships, where the customer expects that a company will behave predictably in any particular situation. Companies do not always fulfill customers' expectations and thereby breach the trust relationship. To avoid negative consequences of this trust violation, companies may issue a formal apology as one possible path to regaining customer trust. In the same way, a previous social interaction, which can increase the customer's levels of oxytocin, can help to recover trust after service failures. In this study, three experiments were conducted as follows: the first manipulating a simulated social interaction with images; the second manipulating a physical social interaction, (i.e., a hug); and the third with exogenous oxytocin administration. The results showed that both physical interaction, (i.e., a hug) and simulated social interaction, (i.e., images of people interacting with each other) had a positive effect on customer trust recovery and provided support for oxytocin release as the underlying mechanism in this process. This research contributes to understanding of the link between social interactions and trust by elucidating the effects of both simulated and physical interactions on trust recovery.     

Problematic Facebook Use in Adolescents: Associations with Parental Attachment and Alienation to Peers

Facebook is, nowadays, the most used social networking site worldwide and adolescents are increasingly engaging in this form of communication. Despite increasing attention of researchers to computer-mediated communication, there are few studies using an interpersonal and family relationships perspective on how adolescents relate to the Internet, and particularly to Facebook use. The aim of the present study was to test whether peer alienation mediates the link between parental attachment and problematic Facebook use. To this purpose we used a sample of 761 adolescents (53.7% boys, mean age?=?15.8), from the North region of Portugal. We also tested if the mediational model was invariant for boys and girls. The results showed that peer alienation plays a mediating role in the relationship between parental attachment and problematic Facebook use. The mediational models were, however, not invariant for boys and girls. Considering parental attachment, quality of emotional bond directly predicted problematic Facebook use only for boys. These results provide relevant clues for understanding predictors of problematic Facebook use in adolescents and also enlighten psychological intervention, particularly in parental education and school intervention programs.