Understanding Patients' Reactions to Services: The Role of Personal Service Values in Heart Patient Satisfaction and Wellness

This study proposed an individual-difference perspective on heart patients' customer-service satisfaction. We hypothesized that heart patients' satisfaction with service is positively related to wellness and that instrumental care, expressive care, and communication effectiveness are positively related to satisfaction and wellness. We also hypothesized that patients' values for services would moderate the relationship between service provision and outcomes. A survey of 217 heart patients provided support for these hypotheses. Of particular interest were findings that: (a) the service provision-service outcomes relationship was moderated by service values for some patient groups but not for others; and (b) the service provision-outcomes relationship differed across patient subgroups. We discuss the implications for patient satisfaction research and for planning individualized treatment strategies.     

Immediate Feedback Assessment Technique Promotes Learning and Corrects Inaccurate first Responses

The Psychological Record - Multiple-choice testing procedures that do not provide corrective feedback facilitate neither learning nor retention. In Studies 1 and 2, the performance of participants...     

Moderator effects of attitudinal ambivalence on attitude–behaviour relationships

Attitudinal ambivalence is generally construed as existing when the same attitude object is evaluated simultaneously as both positive and negative. The present research examined the moderating role of attitudinal ambivalence (as assessed by split‐semantic differential measure) on the relationship between bipolar semantic differential measures of attitude and subsequent behaviour using moderated regression analysis. In Study 1, higher levels of attitudinal ambivalence were shown to result in weaker attitude–behaviour relationships for eating a low‐fat diet (N = 140) and eating 5 portions of fruit and vegetables per day (N = 142). Study 2 (N = 361) replicated this effect when also including a measure of past behaviour for eating a low‐fat diet. Implications for understanding the relationship between attitudes and behaviour are discussed. Copyright © 2002 John Wiley & Sons, Ltd.     

Relationship of Attachment and Social Support to College Students' Adjustment Following a Relationship Breakup

Two constructs integral to adolescent development, continuing parental attachment and social support, were investigated to assess whether the constructs are differentially related to indices of adjustment following a romantic relationship breakup. Participants were 241 undergraduate students (M age = 20.62 years, 61% female, 39% male) with a relationship breakup within the last year. As hypothesized, hierarchical regression analyses showed that current attachment levels were related to the outcome variables. Indices of social support accounted for additional variance only when broadly conceptualized as perceived connection to the social environment, rather than perceived support from family and friends. Implications for counseling are discussed.     

The puzzle of Freud's puzzle analogy: Reviving a struggle with doubt and conviction in Freud's Moses and monotheism

In this paper the author points to a puzzle raised by Freud's contradictory use of an analogy of a jigsaw puzzle. She shows how, through the attempt to resolve this puzzle, meanings and implications of Freud's difficult struggle with his search for truth in Moses and monotheism come alive, both in Freud's writing and in the author herself. Central to this struggle is an encounter with the sources of doubt and conviction that ultimately allows one to embrace ideas experienced as true, although they are not demonstrable evidentially. The paper sheds light on the importance of Moses and monotheism as a theoretical text that reflects on developments in Freud's thinking on truth, and the possibility, dangers and inherent difficulties of grasping it.     

Who Benefits From What? Drive for Thinness as a Moderator of Responsiveness to Different Eating Disorder Prevention Messages1

This research examined how women respond to different types of messages regarding eat ing disorders, and specifically whether women's degree of drive for thinness moderated their responsiveness to particular messages. In this study, 112 undergraduate women were randomly assigned to receive a condition focusing on either healthy eating or disordered eating. First, and as hypothesized, findings at an immediate posttest revealed that women found the healthy eating condition more enjoyable, personally relevant, and interesting, whereas they found the disordered eating condition more anxiety‐provoking and fear‐inducing. Second, and contrary to predictions, findings at the 3‐month follow‐up indicated that those who were high on drive for thinness were hurt by participation in the disordered eating condition, whereas those who were low on drive for thinness were helped by participation in this condition. Discussion focuses on the theoretical and applied implications of these findings.     

Implicit and explicit memory in pregnant women: An analysis of data-driven and conceptually driven processes

A study by Brindle, Brown, Brown, Griffith, and Turner (1991), reported that pregnant women showed impaired implicit memory (as measured by a stem completion task) in the presence of intact explicit memory. The present study was an attempt to replicate and extend this finding by employing a read/generate encoding manipulation across data-driven (word fragment completion and graphemic cued recall) and conceptually driven (semantic cued recall and category generation) tests. A total of 64 women (32 pregnant) were tested on both data-driven and conceptually driven tasks either directly or indirectly. No differences emerged between pregnant subjects and non-pregnant controls across tasks. Subjects experiencing their first pregnancy did report their memory in the previous 2 weeks as being considerably worse than normal.     

Captivity, conversion, and communal identity: sexual angst and religious crisis in Frankfurt, 1241

Following the violent destruction of Frankfurt’s Jewish community in May 1241, leading rabbinic figures debated the marital status of a young woman who had been captured and forcibly converted by local Christians. A series of legal responsa authored by R. Yitzhak Or Zaru’a and his contemporaries provides a window into the conflict, reflecting the German Jewish community’s struggle to redefine its boundaries in response to escalating physical and theological pressure. Working with talmudic archetypes yet accounting for medieval realities, some authorities searched desperately for leniencies, whereas others rejected legal loopholes and ruled with excessive stringency. The highly rhetorical language, conflicting narratives, and divergent interpretations that characterize these halakhic discussions render the texts fertile ground for considering the relationship between sexual angst and religious crisis. This study will examine the possibility of using the legalistic treatment of women, particularly in the sensitive areas of physical violation and personal status, as a measuring rod of communal identification.