EFFECTS OF COMMUNICATION ISOLATION ON JOB SATISFACTION OF BANK TELLERS: A RESEARCH NOTE

A multiple discriminant analysis was used to compare the job satisfaction of inside and outside bank tellers with respect to pay and promotion policies, supervision, nature of work, and co-workers. Significant differences between inside and outside tellers were found on these variables, with inside tellers expressing greater job satisfaction. It was concluded that isolation of employees from routine communication contacts with other personnel may be detrimental to employee morale.     

Moralism and Morally Accountable Beings

abstract In this paper I consider the nature of the purported vice of moralism by examining two examples that, I suggest, exemplify this vice: the first from Nathaniel Hawthorne's The Scarlet Letter; the second from David Owen's account of his experience as European negotiator between the warring parties in the former Yugoslavia. I argue that in different ways both these examples show the kind of human weakness or failure that is involved in the most extreme version of moralism, a weakness that involves an inability to see or acknowledge those one seeks to judge as real, morally accountable, human beings.     

A Field Study of Social Information Processing Mean Differences and Variance Differences

Previous tests of the effects of socially transmitted information have not provided strong support for a social information processing approach to the formation of work related attitudes and perceptions. This study proposes that the attention-focusing effects of social information should be evidenced by unequal response variance and not necessarily in the typically hypothesized between-group mean differences of previous investigations. Three separate assessments of informational influence on work environment perceptions were conducted on a sample of state government emloyees who were relocating to an open office environment. Predictions of smaller within-group variances for employees receiving environment-salient information were partially supported in the hypotheses tested. Comparison of variance versus mean differences suggests that mean differences alone may not be sufficient for detecting social information processing effects on stimulus perception and evaluation.