The Impact of Balanced Risk–Benefit Information and Initial Attitudes on Post‐Information Attitudes1

In a realistic social context, people are confronted with both positive and negative information, yet research on this topic is relatively scarce. We present 2 studies examining the role of initial attitudes on the impact of one‐sided vs. balanced positive and negative information on attitudes toward food production methods. The first experiment demonstrated that one‐sided information influenced post‐information attitudes congruent to the direction of the message content. The second experiment showed that the effect of balanced information on post‐information attitudes may depend on initial attitudes. These results demonstrate that negativity effects are dominant for people with initial positive attitudes, but change into positivity effects for people with initial negative attitudes. Implications for communicating both positive and negative information are discussed.     

Till death do us part: Terror management and forgiveness in close relationships

Two experiments extended terror management theory to investigate forgiveness in close relationships. We hypothesized that mortality salience would elicit less forgiveness in less committed relationships. In Experiment 1, participants were primed with either mortality salience or a physical pain control condition, recalled a recent hurtful interpersonal offense, and reported their degree of forgiveness. Mortality salience evoked less forgiveness in less committed relationships. In Experiment 2, participants were assigned to recall an offense that occurred in a low‐commitment or high‐commitment relationship. Again, mortality salience elicited less forgiveness in less committed relationships; it elicited more forgiveness in more committed relationships. Moreover, this interaction was mediated by empathy. Existential considerations may play an important role in the functioning of close relationships.     

Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross‐Level Study1

Research addressing customer satisfaction has not been conducted within an integrated framework. Two approaches have been developed separately with different levels of construct and analysis: organizational behavior and consumer behavior. Our research study provides an initial step in developing integrative strategies with the joint consideration of service climate and disconfirmation of expectations. We link these 2 concepts to customer satisfaction with services, using a cross‐level approach. Data from 105 work units and 1,033 customers confirmed the existence of a dual corridor of relationships, with independent and significant links from disconfirmation and service climate to customer satisfaction. Implications for practice and future research are discussed.     

Religious Affiliation and Attendance Among Immigrants in Eight Western Countries: Individual and Contextual Effects

This study examines the religious affiliation and participation of immigrants from a large-scale, comparative perspective. I propose a "specific migration" framework, in which immigrants' religiosity is an outcome of both individual characteristics and contextual properties related to immigrants' country of origin, country of destination, and combinations of origin and destination (i.e., communities). I use notions discussed in the religion and migration literature that fit into this scheme. To test these ideas, I collected and standardized 20 existing surveys on immigrants in eight Western countries, yielding about 38,000 immigrants. Applying multilevel models, I found, among other things, that: (1) immigrants from countries with higher levels of modernization express lower levels of religious commitment; (2) immigrants in religious countries are more religious themselves; and (3) the well-documented higher levels of religious commitment among women is not generalizable to immigrants.     

Changes in older Dutch adults’ role networks after moving

Using the convoy model (R. L. Kahn & T. C. Antonucci, 1980), this study examined the differential impact of relocation, depending on the distance moved, on the size of 3 types of role networks. A total of 890 Dutch nonmovers and 445 movers (aged 55–86 years) were selected from the Longitudinal Aging Study Amsterdam. Results of analyses of variance showed that the neighbor networks changed most after relocation. Long‐distance movers discontinued the largest number of relationships with fellow club members. As expected, moving did not affect coworker networks. The findings show that, consistent with the convoy model, role networks proved to be unstable. Older adults, however, restored their partial networks at the second observation by starting new relationships.     

Scale development to measure attitudes toward unauthorized migration into a foreign country

This study reports on the development and cross-national utility of a Likert type scale measuring attitudes toward unauthorized migration into a foreign country in two samples from "migrant-sending" nations. In the first phase a pool of 86 attitude statements were administered to a sample of 505 undergraduate students in Bulgaria (22.5% male; M age = 23, SD = 4.8). Exploratory factor analysis resulted in six factors, and a reduction to 34 items. The results yielded an overall alpha of (0.92) and alpha for subscales ranging from 0.70 to 0.89. In the second phase the 34-item scale was administered in a survey of 180 undergraduates from Sofia University in Bulgaria (16.7% male, M age = 23, SD = 4.8), plus 150 undergraduates from Hanoi State University in Vietnam (14.7% male, M age = 19, SD = 1.8). Results yielded a 19-item scale with no gender differences, and satisfactory alpha coefficients for a Vietnamese and Bulgarian sample of 0.87 and 0.89 respectively. This scale, equally applicable in both samples, includes items that reflect salient topics of concept of attitudes towards unauthorized migration. An exploratory principal component analysis of the Bulgarian and Vietnamese version of the 19-item scale yielded three factors accounting for 54% and 47% of the variance respectively. A procrustes analysis indicates high conceptual equivalence in the two samples for factor 1 and 2, and moderate for factor 3. This study lends support to the idea that despite different cultural meanings there is a common meaning space in culturally diverse societies.