A Formal Model for the Study of Communication Support Systems

The lack of conceptual frameworks available for integrating research on organizational computer-based communication technologies is documented. An integrated model for studying communication support phenomena in organizations is formalized from a knowledge management perspective using set-theoretic notation. Key constructs for understanding and exploring communication support systems are identified, such as knowledge workers, knowledge management activities, communicate-abilities, and knowledge management episodes. The implications associated with the identification and formalization of each of the foregoing constructs is discussed and further research avenues are explored. The model provides researchers and system developers with a means of studying both human and computer-based knowledge workers in organizations. Two types of communication support systems are defined.     

ROLE-TAKING AND REFERENTIAL COMMUNICATION ABILITIES IN FIRST- AND THIRD-GRADE CHILDREN1

This study investigated role-taking and referential communication abilities in children. The effects of age, sex, and IQ on both abilities were tested, and the effect of age of receiver on referential communication ability was also examined. Multiple regression analyses were utilized to determine how well the independent variables predict the measures of role-taking and referential communication. Finally, the relationship between role-taking and referential communication was assessed. The participants were 32 first-graders and 32 third-graders. At each grade level, there were equal numbers of boys and girls. Age was found to affect performance on role-taking and communication tasks. Both sex of the child and IQ were found to affect referential communication performance. The relationship between role-taking and referential communication abilities was low. Interpretation of significant results is given, and testing procedures are discussed.     

COALITION AND COMMUNICATION

Based on the premises that communication behavior varies as a function of social relationships and that coalitions in triads are a significant form of social structure, this study explored forms of communication behavior related to processes of coalition formation and termination. As expected, communication accessibility was greater within the coalition than between the excluded person and members of the coalition, but communication content differed only in the relative frequency of expressions of negative sentiment. Accessibility did not differ significantly between coalescing partners prior to, during, and subsequent to their coalition, but there were significantly more “pressure” statements in the negotiations prior to coalition. The utility of a three-person iterated matrix game was demonstrated for studies of communication and coalition, and the implications of the choice of a unit of analysis for the study of communication were discussed.