INDIVIDUAL DIFFERENCES AMONG EMPLOYEES,MANAGEMENT COMMUNICATION STYLE,AND EMPLOYEE SATISFACTION: REPLICATION AND EXTENSION

Portions of three previous studies relating individual differences in employee satisfaction and one study relating Management Communication Style (MCS) to employee satisfaction were replicated across four organizational contexts. Major findings were supportive of the generalizability of the results observed in the previous studies. The interface of superior-subordinate relations and their impact on employee satisfaction were examined through perceptions of employees with regard to the MCS of upper management and the task behaviors (supervision and administration) of their immediate superiors. Results were supportive of the MCS conceptualization and indicated that MCS of immediate superior and MCS of upper management had their primary impact on different dimensions of employee satisfaction. Perceptions of superiors' task behaviors were found to have different impact on employees satisfaction for different organizational contexts. Variability in employee satisfaction predictable from individual employee differences and that predictable from superior-subordinate interface were found to have little overlap. It is recommended that both the individual differences (trait) and superior-subordinate interface (situational) approaches to the study of communication in organizational contexts be continued since the two generate independent predictions of unique variance.     

METHODOLOGICAL AND PSYCHOMETRIC ISSUES IN SETTING CUTOFF SCORES USING THE ANGOFF METHOD

The present study examined several psychometric issues relevant to the use of a favored technique (the Angoff method) used to set standards in criterion referenced testing. The research was conducted within a setting which allowed (a) confident identification of expert and non-expert judges, and (b) estimation of "true" scores for items judged so that accuracy of judgments in addition to reliability could be examined. Results suggested that expertise of judges does make a difference in producing more accurate and reliable data, underscoring the importance of using true subject matter experts (SMEs) in the judgment process. A rater analysis technique (rater-total correlations) was illustrated, which might prove useful in improving the quality of data obtained using the Angoff method, particularly when there is some question regarding the internal consistency of ratings and expertise of some of the raters. Finally, a rater accuracy adjustment/calibration technique was examined and proved to be a potentially useful method to maximize accuracy of a standard derived using the Angoff method in settings where archival normative test data can be obtained. Other methods that could potentially be used to improve Angoff data were discussed.     

A COMPARISON OF CRITERIA FOR TEST VALIDATION: A META-ANALYTIC INVESTIGATION

Meta-analyses of validity coefficients from tests of clerical abilities for five criteria—supervisor ratings, supervisor rankings, work samples, production quantity, and production quality—were conducted, and the resulting expected true validities were compared. Ratings, rankings, work samples, and production quantity all resulted in high test validities. Validities resulting from ratings and quantity-of-production criteria were highly similar across tests. Validities resulting from rankings and work samples were on the average higher than those from ratings and quantity of production. The fifth criterion, quality of production, had low predictability and did not generalize across situations.