A theoretical exploration and model of consumer expectations,post‐purchase affective states and affective behaviour

Through a detailed review of the service quality and (dis)satisfaction literatures, this paper presents a theoretical model exploring the interrelationship between expectations, affective post‐purchase states and affective behaviour. Drawing together a comprehensive hierarchy of expectations culled from the service quality literature, the authors seek to apply levels of expectation to specific post‐purchase affective states and affective behaviour. The authors argue that consumers have two types of expectation that influence post‐purchase affective states: the core or predictive ‘will be’ expectation; and peripheral expectations—that can range from the ideal standard to the minimum tolerable level. By applying the levels‐of‐expectation approach to the expectation‐disconfirmation paradigm, the authors argue that there are four types of post‐purchase affective states: delight, satisfaction (or positive indifference), acceptance (or negative indifference) and dissatisfaction. These four states may lead onto affective action—ie varying degrees of complaining or complimenting behaviour. The paper presents 11 propositions relating to expectations and their interrelationship with post‐purchase affective states and subsequent consumer behaviour, with the aim of stimulating further scholarly enquiry. The managerial implications of the analysis are also considered. Copyright © 2003 Henry Stewart Publications.     

A Transcultural Integrative Model for Ethical Decision Making in Counseling

The Transcultural Integrative Ethical Decision‐Making Model in counseling addresses the need for including cultural factors in the process of ethical dilemma resolution. This transcultural model incorporates state‐of‐the‐art concepts from multicultural theory into an ethical decision‐making model that is adapted primarily from the Integrative Model developed by V. M. Tarvydas (1998). When appropriate, this transcultural model includes aspects of other ethical resolution models, such as R. R. Cottone's (2001) Social Constructivist Model and A. H. Davis's (1997) Collaborative Model. The proposed model is presented in a step‐by‐step, linear format that can be used by counselors facing ethical dilemmas in a variety of settings and with different cultural groups.     

Reflections on trauma,symbolization and psychic pain in a case of neurosis and a case of psychosis

This paper seeks to advance some considerations on trauma, historical reality, its symbolization and the psychic pain generated by the investigation of unconscious processes in psychoanalytic treatment. These themes will be explored by demonstrating the differences arising between traumatic experiences and their expression in phantasy, as they occurred in a case of neurosis and another of psychosis. In each case, the differences in the features of the symbolization and the processes of working through shall also be taken into consideration. Particular attention shall be paid to the specific difficulties encountered by the analyst in the interpretative treatment of the trauma resulting from the amount of psychic pain induced in the patient, which at times proves to be an insurmountable barrier and a destructive distortion of the process.     

Two‐year‐olds’ naîve predictions for horizontal trajectories

Hood recently reported that preschool children overgeneralized the prediction that falling objects travel in a straight line in spite of extensive counter‐evidence that the object had been deviated to a non‐aligned box by a tube. This behaviour was interpreted as a na?^ve theory of gravity resulting from an overgeneralization derived from experience of falling objects. The current study set out to test whether there was also a significant tendency for 2‐year‐olds to predict that objects travel in a straight line in the horizontal plane. This was achieved by comparing search for an invisibly displaced object moving either vertically or horizontally. The findings confirmed a gravity bias for falling events but did not reveal a similar tendency in the horizontal condition. In the horizontal task, children were as likely to search at an incorrect non‐aligned box as an aligned incorrect box. This supports the interpretation of a na?^ve gravity bias present from at least 2 years of age.     

Motor development during the first 6 months: the case of Brazilian infants

This investigation documents the pattern of motor development of Brazilian infants over the first 6 months and compares the findings with a US norm. Infants were assessed once each month for the 6‐month period using the Bayley II Motor Scale, which represented the US norm for comparison. Participants monthly scores increased with age and were similar to the US profile. However, the Brazilian infants did exhibit mean scores significantly lower than their counterparts on tasks of sitting and grasping in the 3rd, 4th, and 5th month; at the 6th month, scores were comparable. Explanations for differences focus on possible cross‐cultural and maturational influences. Copyright © 2000 John Wiley & Sons, Ltd.     

On Fork Arrow Logic and its Expressive Power

We compare fork arrow logic, an extension of arrow logic, and its natural first-order counterpart (the correspondence language) and show that both have the same expressive power. Arrow logic is a modal logic for reasoning about arrow structures, its expressive power is limited to a bounded fragment of first-order logic. Fork arrow logic is obtained by adding to arrow logic the fork modality (related to parallelism and synchronization). As a result, fork arrow logic attains the expressive power of its first-order correspondence language, so both can express the same input–output behavior of processes.     

Early childhood education and crime

This article presents new evidence on the crime-reducing impacts of a high-quality, intensive early childhood program with long-term follow-up, evaluated by a randomized controlled trial. Proportionately, more women than men decrease their criminal activity after participating in the program. This gender difference arises because of the worse home environments for girls, with corresponding greater scope for improvement by the program. For both genders, treatment effects are larger for the least-advantaged children, as measured by their mother's education at baseline. The dollar value of the social cost of criminal activity averted is higher for men because they commit more costly violent crimes.     

Dispositional optimism, pessimism and realism in technological potential entrepreneurs

Optimism has been classically considered a key trait in entrepreneurs' personality but it has been studied from a psychological point of view only in recent years. The main aim of this research is to study the relationship between dispositional optimism, pessimism and realism as a function of the tendency to create technology-based businesses. A sample of undergraduate students (n= 205) filled in an electronic questionnaire containing the Life Orientation Test-Revised after they were classified as potential technological entrepreneurs, potential general entrepreneurs and non-potential entrepreneurs. Our results show that technology-based entrepreneurs are more optimistic than non-potential entrepreneurs, whereas there were no statistical differences in pessimism and realism. The results are interpreted theoretically to define the potential entrepreneur and, from an applied perspective, to design training programmes to support future technological entrepreneurs.     

Learning Psychoanalysis: A Classification Based on Students' Learning Trajectories

This study was undertaken in an effort to sharpen selection procedures and improve faculty response to the learning needs of students. Eschewing a traditional anticipatory approach in determining suitability for training, the authors undertook a retrospective study to investigate the learning trajectories of candidates. A learning trajectory is defined as the particular way individuals learn, or fail to learn, as they advance through an Institute's training program. The database of this study grew out of the authors' experience with students in classrooms, in supervision, and from discussions about them in Progression, Selection, and The Evaluation of Learning committees. Realizing the reductionism of categorizing a highly complex and diverse group of individuals, the authors, nonetheless, found that candidates tended to group into five rather distinct categories. This paper discusses in detail the characteristics of these five categories and suggests ways in which this grouping may help in both selection and in planning more effective training for candidates. The authors are fully aware that this study has impressionistic qualities and warrants more rigorous research methods, but hope that it will arouse interest in other psychoanalytic centers and stimulate studies to corroborate, refine, or reject the conclusions reached by this group.