WORK LOAD, TENSION, AND COPING: MODERATING EFFECTS OF SUPERVISOR SUPPORT

This research investigated the buffering role of social support in the relationship of work load to both tension-anxiety and coping for police radio dispatchers ( N = 60). Each dispatcher was observed throughout an entire 8-hour work shift by a trained observer. Objective load consisted of the hourly rate of incoming telephone calls, police radio transmissions, and face-to-face or written communications from superiors, co-workers, and others. At the end of each shift, measures were taken of dispatchers' perceived load, felt tension-anxiety, and coping actions. Hierarchical regression revealed that support from superiors moderated the effects of both objective and perceived loads; no main effects of support were found. Statistically significant interactions confirmed the hypothesized buffering role of support: under high perceived load, dispatchers with high social support engaged in more coping actions and felt less tension-anxiety than did low-support dispatchers. No differences were found when perceived load was low. Support also buffered effects of objective load on tension-anxiety but not on coping.     

Cloze analysis in schizophrenic speech: scoring method and raters' education

This report examines two methodologic concerns pertaining to use of the cloze procedure in studying the predictability of schizophrenic speech, scoring criteria and raters' education (at or below college level). We find that two strategies for scoring the predictions of raters, one requiring the exact word, the other permitting a reasonable synonym, do not appear to differ in distinguishing groups of patients. The accuracy of raters' guessing is, however, correlated with raters' education: the more educated the rater, the more accurate the guessing. Thought-disordered schizophrenic speech is significantly less predictable than that of nonthought-disordered schizophrenics and normal controls when scored by less educated raters. These differences diminish when more highly educated raters are used. We conclude that raters' education can influence the sensitivity of cloze analysis.     

Intentional and incidental visual memory as a function of cognitive level and color of the stimulus

Performance of two groups of youngsters, educable mentally retarded (CA 15-5; MA 11-4; IQ 74.3) and those of average ability (CA 10-5; MA 11-3; IQ 109.1) was compared for intentional and incidental visual memory as a function of cognitive level and color of the stimulus. Nonretarded subjects performed significantly better than the retarded ones of equal MA. Both groups performed better with a color than black-white card, and both groups did better on the tasks involving intentional rather than incidental memory.     

Effects of eye color on frisbee toss

Light-eyed individuals generally perform better at self-paced activities while dark-eyed individuals perform better at reactive activities. Using multiple regression it was found that dark-eyed students hit a target with a frisbee more times than did light-eyed students.     

Psychological gender, hand preferences, and sex differences in book-carrying styles

Individuals with stronger sex-role identities may be expected to show greater conformity to sex-typed behaviors. Proceeding from this assumption, the sex-role status and sex of students using different styles of carrying books were compared. This study also examined whether over-all hand preference or age were related to carrying styles or sex-role status. Subjects completed a questionnaire comprised of the 24-item Personal Attributes Questionnaire of Spence and Helmreich, a 6-item scale of hand preference and a self-rating of sex-role identity. Afterwards, each subject's carrying style was covertly observed and recorded. Most subjects carried their materials in a sex-typical way or in book bags (for which no sex-typed carrying styles were discovered). As in previous studies, men in this study scored higher than women on masculinity and androgyny and lower on femininity. Hand preference was not related to sex-role status. Carrying style was not significantly correlated with any of the predictor variables for men, perhaps because almost no variance in carrying style was observed among them. Women who used masculine carrying styles tended to be older, have greater instrumentality, and a more masculine identity.     

Men and women in the clergy: Stresses,strains, and resources

This essay reports a program of research as the occupational and personal stress experienced by contemporary American clergy. Three studies are reported. In the first survey a group of largely Roman Catholic religious reported less stress than the general population. In a replication of this investigation on over 510 Protestant clergy this impression of less experienced stress and greater personal resources was confirmed. In the most recent study of clergy in Southern California, a mixed picture was observed. Although the impression of less overall stress was confirmed, great differences in layclery role expectations were observed.He is the coauthorof Clergy Malpractice: How to Care Carefully (Westminster Press, 1986) and is engaged in a variety of ministerial studies.Paper presented at the meeting of the International Council of Psychologists, Mexico City, September, 1984.