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161.
Robert W. Smith Jesse J. Chandler Norbert Schwarz 《Journal of applied social psychology》2020,50(5):299-312
Despite their prevalence in the marketplace, little empirical attention has been paid to how employee uniforms affect consumer reactions to service experiences. We propose that employee uniforms facilitate the shared categorization of employees and their organization in the mind of the customer, which affects many of the inferences that customers draw following service encounters. Study 1 shows that uniforms lead to greater attribution of responsibility to the company for employee behavior, especially following poor service. Studies 2 and 3 show that uniforms also lead to more assimilation of judgments across employees, increasing the impact of one employee's behavior on judgments of other employees of the same organization. Study 3 shows that employee uniforms lead to more extreme judgments of the company following service encounters. It also shows that bad (good) service from a uniformed employee makes competing companies look better (worse), indicating that uniforms can elicit contrast effects across companies. In sum, the mere presence of a uniform on an unsatisfactory service or retail employee can damage judgments of the organization and its employees and improve judgments of rival organizations compared to identical service from a nonuniformed employee. Managers seem unaware of these negative consequences. These same principles are likely to apply to a wide variety of uniformed services, including police, military, firefighters, and health-care providers. 相似文献
162.
In a replication of Wright, Taylor and Moghaddam (1990a), group openness (open/minimally open/closed) and individual ability (high/low) were manipulated. Participating in their regular class-groups, 114 male teenagers tried to gain access into a high status group. On their subsequent rejection, they indicated their endorsement of five behavioural options, ranging from acceptance to combinations of individual/collective and normative/nonnormative action alternatives. Overall, they preferred normative reactions, both collective and individual, to nonnormative ones. Nonnormative action, especially collective nonnormative action, was only favoured by talented subjects confronted with a completely closed high status group. These subjects were also the only ones who reported negative feelings both about their personal and about their group treatment. These results challenge previous findings and suggest a partial modification of the five-stage model. © 1998 John Wiley & Sons, Ltd. 相似文献
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Anthropomorphic beliefs about objects lead people to treat them as if they were alive. Two experiments test how anthropomorphic thought affects consumers' product replacement intentions. Consumers induced to think about their car in anthropomorphic terms (i) were less willing to replace it and (ii) gave less weight to its quality when making replacement decisions. Instead, they (iii) attended to (experimentally induced connotations of) the car's “warmth,” a feature usually considered relevant in the interpersonal domain. While anthropomorphic beliefs about brands are often seen as advantageous by marketers because they increase brand loyalty, similar beliefs about products may be less desirable. 相似文献
168.
Hagemann N Schorer J Cañal-Bruland R Lotz S Strauss B 《Attention, perception & psychophysics》2010,72(8):2204-2214
The present study examined whether results of athletes' eye movements while they observe fencing attacks reflect their actual information pickup by comparing these results with others gained with temporal and spatial occlusion and cuing techniques. Fifteen top-ranking expert fencers, 15 advanced fencers, and 32 sport students predicted the target region of 405 fencing attacks on a computer monitor. Results of eye movement recordings showed a stronger foveal fixation on the opponent's trunk and weapon in the two fencer groups. Top-ranking expert fencers fixated particularly on the upper trunk. This matched their performance decrements in the spatial occlusion condition. However, when the upper trunk was occluded, participants also shifted eye movements to neighboring body regions. Adding cues to the video material had no positive effects on prediction performance. We conclude that gaze behavior does not necessarily represent information pickup, but that studies applying the spatial occlusion paradigm should also register eye movements to avoid underestimating the information contributed by occluded regions. 相似文献
169.
Bettina Hannover Norbert Birkner Claudia Phlmann 《European journal of social psychology》2006,36(1):119-133
Not living up to one's ideal self has been shown to coincide with decreased self‐esteem. In the present paper, this notion is applied to the differentiation between people with independent versus interdependent self‐construal. We suggest that the ideal self of independents differs in two respects from the one of interdependents: with respect to its contents (autonomous versus social self‐knowledge) and with respect to the degree of context‐dependency of the encoded knowledge (context‐independent versus context‐dependent self‐knowledge). In three studies, via a priming we either manipulated contents or degree of context‐dependency of what participants considered themselves to actually be like. On both explicit and implicit measures, participants with independent construal indicated higher self‐esteem after priming of autonomous and context‐independent knowledge than after priming of social and context‐dependent knowledge. The opposite pattern was observed in participants with interdependent construal. Results suggest that independent and interdependent construals mirror different ideals which are applied as a comparison standard when evaluating the self. Copyright © 2006 John Wiley & Sons, Ltd. 相似文献
170.
Norbert M. Samuelson 《Zygon》1993,28(2):267-282
Abstract. Borowitz's book is primarily a systematic response by a liberal Jewish theologian to his perceived challenges from rationalism on one hand and postmodernism on the other. It is within this context that Borowitz discusses issues of the relationship between modern science and Judaism. The first part of this essay is a summary of Borowitz's book. Here I locate Borowitz's place in the general discipline of Jewish philosophy and theology. The second part of the paper is a critique of Borowitz's discussion of postmodernism and liberalism. It is in this concluding section that the issues raised by contemporary science for Jewish religious thought are discussed. 相似文献