Uniformity: The effects of organizational attire on judgments and attributions

Despite their prevalence in the marketplace, little empirical attention has been paid to how employee uniforms affect consumer reactions to service experiences. We propose that employee uniforms facilitate the shared categorization of employees and their organization in the mind of the customer, which affects many of the inferences that customers draw following service encounters. Study 1 shows that uniforms lead to greater attribution of responsibility to the company for employee behavior, especially following poor service. Studies 2 and 3 show that uniforms also lead to more assimilation of judgments across employees, increasing the impact of one employee's behavior on judgments of other employees of the same organization. Study 3 shows that employee uniforms lead to more extreme judgments of the company following service encounters. It also shows that bad (good) service from a uniformed employee makes competing companies look better (worse), indicating that uniforms can elicit contrast effects across companies. In sum, the mere presence of a uniform on an unsatisfactory service or retail employee can damage judgments of the organization and its employees and improve judgments of rival organizations compared to identical service from a nonuniformed employee. Managers seem unaware of these negative consequences. These same principles are likely to apply to a wide variety of uniformed services, including police, military, firefighters, and health-care providers.     

A social cure in the community: A mixed-method exploration of the role of social identity in the experiences and well-being of community volunteers

Cohesive, resilient communities are vital to the well-being of residents. Uncovering the determinants of successful community identities is therefore essential to progressing the community health agenda. Engaging in community participation through volunteering may be one pathway to building local community identity and enhancing residents’ health and well-being, but the group processes connecting them remain unexplored. We conducted two studies investigating these dynamics using the “Social Cure” perspective. First, we analysed 53 in-depth interviews with volunteers, finding that community relationships shaped their experiences and that volunteering influenced their sense of community belonging, support, and well-being. Second, a community survey (N = 619) revealed that volunteering predicts well-being through the serial mediators of community identification and social support. Our article demonstrates the Social Cure processes involved in community-based volunteering, their impact on community identity, support and well-being, and their implications for community health, and the provision and sustainability of community voluntary action and interventions.     

Does internet-based prevention reduce the risk of relapse for anorexia nervosa?

Technological advancements allow new approaches to psychotherapy via electronic media. The eating disorder literature currently contains no studies on internet intervention in anorexia nervosa (AN). This study presents a RCT on an internet-based relapse prevention program (RP) over nine months after inpatient treatment for AN. The sample comprised 258 women, randomized to the RP or treatment as usual (TAU). Expert- and self-ratings were evaluated by intent-to-treat analyses. Concerning age, age at onset and comorbidity, both groups were comparable at randomization. During the RP, the intervention group gained weight while the TAU group had minimal weight loss. RP completers gained significantly more body weight than patients in the TAU condition. Group-by-time comparisons for eating-related cognitions and behaviors and general psychopathology showed a significantly more favorable course in the RP program for "sexual anxieties" and "bulimic symptoms" (interview), and "maturity fears" and "social insecurity" (EDI-2). General psychopathology showed no significant group-by-time interaction. Important factors for successful relapse prevention were adherence to the intervention protocol and increased spontaneity. Considering the unfavorable course and chronicity of anorexia nervosa (AN), internet-based relapse prevention in AN following inpatient treatment appears a promising approach. Future internet-based programs may be further improved and enhanced.     

When promoting a charity can hurt charitable giving: A metacognitive analysis

Charities need to come to mind to enter a potential donor's consideration set. However, feeling familiar with a charity and its cause can facilitate or impair giving. In most cases, perceived good memory for details of the cause fosters the impression of personal importance, which increases giving (Studies 1 and 3). But when the charity aims to increase awareness of a cause, good memory for the cause suggests that awareness is already high, which impairs giving (Studies 2 and 3). Hence, promotions for awareness-raising charities can actually have negative consequences, confirming the predictions of a metacognitive analysis.     

Perceptual training methods compared: the relative efficacy of different approaches to enhancing sport-specific anticipation

The comparative efficacy of different perceptual training approaches for the improvement of anticipation was examined using a goalkeeping task from European handball that required the rapid prediction of shot direction. Novice participants (N = 60) were assigned equally to four different training groups and two different control groups (a placebo group and a group who undertook no training). The training groups received either (i) explicit rules to guide anticipation; (ii) direction as to the location of the key anticipatory cues provided either just verbally (verbal cueing) or supplemented with color highlighting (color cueing); or (iii) undertook a matching judgment task to encourage implicit learning. Performance of the groups was compared on an anticipation test administered before training, after the training intervention, under a condition involving evaluative stress, and after a 5-month retention period. The explicit learning, verbal cueing, and implicit learning conditions provided the greatest sustained improvements in performance whereas the group given color cueing performed no better than the control groups. Only the implicit learning group showed performance superior to the control groups under the stress situation. The verbal cueing, color cueing, and implicit learning groups formulated the lowest number of explicit rules related to the critical shoulder cue although the reported use of general cues and rules based on all cues did not differ between any of the groups. Anticipation can be improved through a variety of different perceptual training approaches with the relative efficacy of the different approaches being contingent upon both the time scale and conditions under which learning is assessed.     

On the advantage of being left-handed in volleyball: further evidence of the specificity of skilled visual perception

High ball speeds and close distances between competitors require athletes in interactive sports to correctly anticipate an opponent's intentions in order to render appropriate reactions. Although it is considered crucial for successful performance, such skill appears impaired when athletes are confronted with a left-handed opponent, possibly because of athletes' reduced perceptual familiarity with rarely encountered left-handed actions. To test this negative perceptual frequency effect hypothesis, we invited 18 skilled and 18 novice volleyball players to predict shot directions of left- and right-handed attacks in a video-based visual anticipation task. In accordance with our predictions, and with recent reports on laterality differences in visual perception, the outcome of left-handed actions was significantly less accurately predicted than the outcome of right-handed attacks. In addition, this left-right bias was most distinct when predictions had to be based on preimpact (i.e., before hand-ball contact) kinematic cues, and skilled players were generally more affected by the opponents' handedness than were novices. The study's findings corroborate the assumption that skilled visual perception is attuned to more frequently encountered actions.