Accessibility from active and fulfilled goals

In six studies participants searched for a target stimulus among other stimuli. Lexical decision and Stroop measures of accessibility showed that accessibility of target-related words was enhanced prior to finding the target and reduced after finding it, relative to both a preceding stage, relative to a control, no-goal condition and relative to a condition in which the goal was not fulfilled. In addition, Studies 4, 5, and 6 showed that goal-related accessibility and post-fulfillment inhibition were proportional to the goal’s expectancy, the goal’s value, and their interaction. Together, these studies support the notion that goals enhance accessibility of the goal-related constructs, which is maintained as long as the goal is active, goal fulfillment inhibits accessibility of goal-related constructs, and these effects are proportional to the strength of the motivation.     

Numbers or apologies? Customer reactions to telephone waiting time fillers

The authors examined the effect of time perception and sense of progress in telephone queues on caller reactions to 3 telephone waiting time fillers: music, apologies, and information about location in the queue. In Study 1, conducted on 123 real calls, call abandonment was lowest, and call evaluations were most positive with information about location in the queue as the time filler. In Study 2, conducted with 83 participants who experienced a simulated telephone wait experience, sense of progress in the queue rather than perceived waiting time mediated the relationship between telephone waiting time filler and caller reactions. The findings provide insight for the management and design of telephone queues, as well as theoretical insight into critical cognitive processes that underlie telephone waiting, opening up an important new research agenda.     

Construal Levels and Psychological Distance: Effects on Representation,Prediction, Evaluation,and Behavior

Construal level theory (CLT) is an account of how psychological distance influences individuals’ thoughts and behavior. CLT assumes that people mentally construe objects that are psychologically near in terms of low‐level, detailed, and contextualized features, whereas at a distance they construe the same objects or events in terms of high‐level, abstract, and stable characteristics. Research has shown that different dimensions of psychological distance (time, space, social distance, and hypotheticality) affect mental construal and that these construals, in turn, guide prediction, evaluation, and behavior. The present paper reviews this research and its implications for consumer psychology.     

Regulatory Fit and Resisting Temptation during Goal Pursuit

Because avoiding obstacles to goal attainment is a favored means of prevention-focused self-regulation, the authors proposed that resisting tempting diversions from task completion would better fit a prevention focus than a promotion focus, thus affecting task enjoyment and performance. Whether deciphering encrypted messages (Study 1) or solving math problems (Study 2), when exposed to attractive distracting video clips, participants in a prevention focus reported greater task enjoyment than did participants in a promotion focus, whereas the reverse was true when the distracting clips were not presented. Indeed, prevention-focused participants enjoyed the tasks more when they had to resist temptation than when they did not. In Study 2, prevention-focused participants outperformed promotion-focused participants under distracting (but not nondistracting) conditions, and regression analyses suggested that task enjoyment mediated this effect. Different regulatory states thus appear to differentially equip people to deal with tempting diversions from goal attainment.     

The Loss of Loss Aversion: Paying Attention to Reference Points

We agree with Gal and Rucker ( 2018 , in press) that loss aversion is not as firmly established as typically assumed. We affirm, however, the more general principle put forward within Prospect Theory (D. Kahneman & A. Tversky, 1979), which is that reference points increase people's sensitivity to objective changes in value. We show how the literatures on counterfactual thought, social comparison, and goal pursuit are consistent with the notion that reference points increase sensitivity to change in value, while not being consistent with loss aversion. We then examine, within the framework of Regulatory Focus theory (E. T. Higgins, 1997, 1998), how different reference points combine with characteristics of the actor and the situation to give rise to loss aversion (more sensitivity to negative outcomes than to positive outcomes) as well as to the reverse pattern (more sensitivity to positive outcomes than to negative outcomes). Our review suggests that the status quo, even when used as a reference point, is not necessarily neutral. It also suggests that anchor points other than the status quo may serve as reference points and that people may use more than one reference point simultaneously. More generally, we call for a critical examination of the “bad is stronger than good” principle.     

Familial Thinking Patterns: Rational and Irrational Beliefs During a Life Transition

Journal of Rational-Emotive & Cognitive-Behavior Therapy - Despite the increase in research on shared issues among family members, less is known about familial thinking patterns and potential...