Increasing volunteering at a residential facility: An experimental evaluation of a volunteer assistance program

A helpful component for comprehensive residential services for developmentally disabled persons is volunteer assistance. This investigation involved the evaluation of a program developed to increase the amount of volunteer assistance provided to a public residential facility. The program consisted of three types of related procedures: systematic volunteer recruitment steps, specific volunteer activities at the facility, and consequence/recognition for the volunteer assistance. The program was successively implemented to involve students as volunteers from two local universities, and resulted in an increase in new students volunteering from both universities. Additionally, the frequency with which the students volunteered at the residential facility increased substantially from both universities relative to control periods during which the volunteer program was not in effect. Results are discussed in terms of the benefits of volunteers and continued research to increase involvement of other prospective groups of volunteers.     

Predicting sales skills

The purpose of this study was to validate a selection process designed to predict sales skills for a telephone sales job. First, a job analysis was performed (n=213) to identify the major functions and behavioral requirements of the job. Next, the test, a situational judgment inventory, was developed, and a concurrent criterion related validation study was completed (n=236). The criterion measures were supervisory ratings of performance. Validity coefficients ranged from r=.16 (p<.01) to r=.24 (p<.001). In conclusion, the situational judgment inventory was found an effective vehicle for measuring telephone sales skills.Sincere thanks to Roz Lobus for her assistance in the earlier phases of this study.     

Affective, Continuance, and Normative Commitment to the Organization: An Examination of Construct Validity

Within the past few years, several studies have used the Affective, Continuance, and Normative Commitment Scales (Allen & Meyer, 1990; Meyer & Allen, 1984, 1991) to assess organizational commitment. The purpose of this paper is to review and evaluate the body of evidence relevant to the construct validity of these measures. Although some empirical questions remain at issue, the overall results strongly support the continued use of the scales in substantive research.     

Collaborative dialogue patterns in naturalistic one-to-one tutoring

Naturalistic one-to-one tutoring is more effective than traditional classroom teaching methods, but there have been few attempts to examine the features of normal tutoring that might explain its advantage. This project explored dialogue patterns in two samples of naturalistic tutoring with normal unskilled tutors (as opposed to expert tutors): graduate students tutoring undergraduates in research methods and high school students tutoring 7th graders in algebra. We analysed the extent to which those tutoring protocols manifested components that have been emphasized in contemporary pedagogical theories and intelligent tutoring systems: active student learning, sophisticated pedagogical strategies, specific examples and cases, collaborative problem solving and question answering, deep explanatory reasoning, convergance toward shared meanings, feedback, error diagnosis and remediation, and affect. The most prominent components consisted of collaborative problem solving, question answering, and explanation in the context of specific examples. We identify frequent dialogue patterns that characterize these collaborative processes.     

Book reviews

International Journal for Philosophy of Religion -