The primacy of perceiving: emotion recognition buffers negative effects of emotional labor

There is ample empirical evidence for negative effects of emotional labor (surface acting and deep acting) on workers' well-being. This study analyzed to what extent workers' ability to recognize others' emotions may buffer these effects. In a 4-week study with 85 nurses and police officers, emotion recognition moderated the relationship between emotional labor and work engagement: Workers with high emotion recognition engaging in emotional labor did not report lower work engagement after 4 weeks, whereas those with low emotion recognition did. These effects pertained to both surface and deep acting. The results suggest that emotional labor be not necessarily detrimental to workers' engagement. Instead, the impact of emotional labor hinges upon workers' ability to correctly identify interaction partners' emotions.     

Binding and strategic selection in working memory: a lifespan dissociation

Working memory (WM) shows a gradual increase during childhood, followed by accelerating decline from adulthood to old age. To examine these lifespan differences more closely, we asked 34 children (10-12 years), 40 younger adults (20-25 years), and 39 older adults (70-75 years) to perform a color change detection task. Load levels and encoding durations were varied for displays including targets only (Experiment 1) or targets plus distracters (Experiment 2, investigating a subsample of Experiment 1). WM performance was lower in older adults and children than in younger adults. Longer presentation times were associated with better performance in all age groups, presumably reflecting increasing effects of strategic selection mechanisms on WM performance. Children outperformed older adults when encoding times were short, and distracter effects were larger in children and older adults than in younger adults. We conclude that strategic selection in WM develops more slowly during childhood than basic binding operations, presumably reflecting the delay in maturation of frontal versus medio-temporal brain networks. In old age, both sets of mechanisms decline, reflecting senescent change in both networks. We discuss similarities to episodic memory development and address open questions for future research.     

Psychophysiological effects of emotional display rules and the moderating role of trait anger in a simulated call center

In customer interactions, emotional display rules typically prescribe service providers to suppress negative emotions and display positive ones. This study investigated the causal impact of these emotional display rules on physiological indicators of workers' stress and performance. Additionally, the moderating influence of personality was examined by analyzing the impact of trait anger. In a simulated call center, 82 females were confronted with a complaining customer and instructed to react either authentically and show their true emotions or to "serve with a smile" and hide negative emotions. Increases in diastolic blood pressure and heart rates were higher in the smile condition, while verbal fluency was lower. Trait anger moderated the effects on diastolic blood pressure and observer ratings' of participants' professional competence, suggesting more negative effects for high trait anger individuals. Findings imply that emotional display rules may increase call center employees' strain and that considering employees' personality may be crucial for precluding health and performance impairments among call center workers.     

Cardiovascular medicine at face value: a qualitative pilot study on clinical axiology

Introduction

Cardiology is characterized by its state-of-the-art biomedical technology and the predominance of Evidence-Based Medicine. This predominance makes it difficult for healthcare professionals to deal with the ethical dilemmas that emerge in this subspecialty. This paper is a first endeavor to empirically investigate the axiological foundations of the healthcare professionals in a cardiology hospital. Our pilot study selected, as the target population, cardiology personnel not only because of their difficult ethical deliberations but also because of the stringent conditions in which they have to make them. Therefore, there is an urgent need to reconsider clinical ethics and Value-Based Medicine. This study proposes a qualitative analysis of the values and the virtues of healthcare professionals in a cardiology hospital in order to establish how the former impact upon the medical and ethical decisions made by the latter.

Results

We point out the need for strengthening the roles of healthcare personnel as educators and guidance counselors in order to meet the ends of medicine, as well as the need for an ethical discernment that is compatible with our results, namely, that the ethical values developed by healthcare professionals stem from their life history as well as their professional education.

Conclusion

We establish the kind of actions, communication skills and empathy that are required to build a stronger patient-healthcare professional relationship, which at the same time improves prognosis, treatment efficiency and therapeutic adhesion.

     

A gift that takes its toll: Emotion recognition and conflict appraisal

Individuals' attributions about conflict influence their behaviour: Appraising conflict as relationship-oriented rather than task-oriented increases individuals' likelihood to engage in conflict-escalating behaviour. This study analysed to what extent emotion recognition influences people's conflict appraisal in teams. Seventy individuals assigned to teams reported on their team conflicts once a week over the course of 2.5 months. The results show that team members high in emotion recognition tend to make more relationship-oriented conflict attributions. At the same time, they make less task-oriented conflict attributions. This tendency towards relationship-oriented attributions was moderated by team-level agreeableness and extraversion: Individuals high in emotion recognition perceived more relationship conflict the lower the average level of agreeableness and extraversion in their teams.     

Photovoice as a Methodological Tool to Address HIV and AIDS and Gender Violence amongst Girls on the Street in Rwanda

There has been limited international and South African research on the career development of rural and socioeconomically disadvantaged children. The present research provides baseline information on the career development of rural, low socioeconomic status, Black upper elementary school children (N = 292; 154 girls and 138 boys) in relation to their occupational interests and aspirations. Interests and aspirations were classified in terms of Holland's typology and status level. The results revealed that the children were more interested in and aspired more towards professional status level occupations in Social (i.e., people) and Investigative (i.e., scientific) type categories. Several significant gender differences were found. Girls aspired more to Social type occupations and boys more to Investigative type occupations, with the children's occupational aspirations reflecting gender traditionality. The implications of the present findings present the field with challenges in terms of career theory, research and practice     

The power of love: mediation of rejection in roommate relationships of dependents and self-critics

This research examined roommate responses to dependent and self-critical personality styles in the hope of finding individuals for whom rejection may be more likely. Interpersonal traits associated with dependency and self-criticism along the love and dominance axes of the Circumplex also were investigated to clarify patterns contributing to roommate rejection. Both dependents and self-critics were more depressed throughout the year. Dependents, however, were perceived as more submissive and loving and were better accepted by roommates. Self-critics were seen as submissive and hostile and were more likely to be rejected. Structural equation modeling indicated that the personality-rejection effects were mediated by perceived interpersonal traits along the love axis and their associated affective consequences for roommates.     

From emotional intelligence to intelligent choice of partner

The authors examined interpersonal correlates of emotional intelligence (EI) in a sample of individuals with a history of depression. The authors focused on potentially adaptive relationship dynamics associated with EI that may help protect these vulnerable individuals from further distress. Participants with high EI, as measured with the Mayer-Salovey-Caruso Emotional Intelligence Test, saw their partners as less hostile, critical, and rejecting in their support styles than did participants with low EI. Partners' own reports mostly corroborated these findings. Unexpectedly, although partners of high EI participants reported offering less active and directive support than did partners of low EI participants, high EI participants perceived their partners as more supportive than did low EI participants. Partners of emotionally intelligent participants also reported being more conscientious and open to experiences, offering some evidence of the stress-buffering hypothesis associated with higher EI.     

Haptic perception in newborns

Two experiments using different procedures were performed in which newborns’ ability to process information about object shape with their hands was explored. In the first experiment, a haptic fixed‐trial procedure was used and a decrease in holding times was found for both right and left hands. In the second experiment, discrimination between objects was studied in which a shifted procedure associated to an infant‐control procedure followed by a dishabituation procedure was used. Habituation to an object and a reaction to the novelty of a new object were shown for both right and left hands, showing that neonates are able to process and encode some information about object shape and then to discriminate between different shapes. It is the first evidence of such an ability in neonates. Methodological procedure and haptic cognition with regard to sensory symmetry are discussed and some developmental perspectives are proposed.