Tangibles as predictors of customer satisfaction in sports services

This study investigates the power of tangible dimensions of service quality to predict customer satisfaction. For this purpose, we statistically controlled the effects of dimensions of service quality that describe social interaction between employees and customers, both functionally and relationally. A field survey was conducted with the participation of 556 customers of a sports centre. The results showed that tangible dimensions of service quality predicted an additional and significant amount of customer satisfaction variance, beyond the effects of service quality of the social interaction. The article concludes with the discussion of the implications of these results.     

Modeling distributions of immediate memory effects: no strategies needed?

Many models of immediate memory predict the presence or absence of various effects, but none have been tested to see whether they predict an appropriate distribution of effect sizes. The authors show that the feature model (J. S. Nairne, 1990) produces appropriate distributions of effect sizes for both the phonological confusion effect and the word-length effect. The model produces the appropriate number of reversals, when participants are more accurate with similar items or long items, and also correctly predicts that participants performing less well overall demonstrate smaller and less reliable phonological similarity and word-length effects and are more likely to show reversals. These patterns appear within the model without the need to assume a change in encoding or rehearsal strategy or the deployment of a different storage buffer. The implications of these results and the wider applicability of the distributionmodeling approach are discussed.     

A Comparison of the Factorial Structure of DSM-IV Criteria for Generalized Anxiety Disorder Between Younger and Older Adults

The controversy concerning the validity and reliability of generalized anxiety disorder (GAD) appears to be particularly relevant in the elderly, since physical symptoms associated with GAD can readily be considered as the consequences of normal aging. This study aims to analyze the structure invariance of a questionnaire assessing the DSM-IV diagnostic criteria across samples of older adults and college students. Ninety-seven adults aged 65 or over and 130 college students completed the Worry and Anxiety Questionnaire (WAQ). The results revealed that factorial invariance could be assumed and, in addition, that scores for severity of GAD symptoms were higher in younger subjects than in older ones. The results support the applicability of DSM-IV criteria for GAD in elderly people, as the factorial structure of the WAQ was the same for this age group as for younger adults. A higher degree of GAD severity was found in the younger sample.

Directly assessing the relationship between irrelevant speech and irrelevant tapping

The acoustic confusion effect is the finding that lists of to-be-remembered items that sound similar to one another are recalled worse than otherwise comparable lists of items that sound different. Previous work has shown that concurrent irrelevant speech and concurrent irrelevant tapping both reduce the size of this effect, suggesting similarities between the two manipulations. The authors assessed the relation between irrelevant speech and irrelevant tapping by correlating the disruption each causes to recall of similar- and dissimilar-sounding items. A significant correlation was obtained, indicating a relation between the two. The results indicate that researchers should be sensitive to changes in the magnitude of the effects rather than focusing exclusively on the presence or absence of particular effects. Implications for the 3 major explanations of the irrelevant speech effect are discussed. (PsycINFO Database Record (c) 2008 APA, all rights reserved).     

Self-representation in mediated environments: the experience of emotions modulated by auditory-vibrotactile heartbeat.

In 1890, William James hypothesized that emotions are our perception of physiological changes. Many different theories of emotion have emerged since then, but it has been demonstrated that a specifically induced physiological state can influence an individual's emotional responses to stimuli. In the present study, auditory and/or vibrotactile heartbeat stimuli were presented to participants (N = 24), and the stimuli's effect on participants' physiological state and subsequent emotional attitude to affective pictures was measured. In particular, we aimed to investigate the effect of the perceived distance to stimuli on emotional experience. Distant versus close sound reproduction conditions (loudspeakers vs. headphones) were used to identify whether an "embodied" experience can occur in which participants would associate the external heartbeat sound with their own. Vibrotactile stimulation of an experimental chair and footrest was added to magnify the experience. Participants' peripheral heartbeat signals, self-reported valence (pleasantness) and arousal (activation) ratings for the pictures, and memory performance scores were collected. Heartbeat sounds significantly affected participants' heartbeat, the emotional judgments of pictures, and their recall. The effect of distance to stimuli was observed in the significant interaction between the spatial location of the heartbeat sound and the vibrotactile stimulation, which was mainly caused by the auditory-vibrotactile interaction in the loudspeakers condition. This interaction might suggest that vibrations transform the far sound condition (sound via loudspeakers) in a close-stimulation condition and support the hypothesis that close sounds are more affective than distant ones. These findings have implications for the design and evaluation of mediated environments.     

The structure of Bryant's Empathy Index for children: a cross-validation study

The present study examined the structure of Bryant's Empathy Index (BEI) using different samples for conducting exploratory and confirmatory analyses. The BEI was administered to a sample of 2714 children (mean age 11.12, SD = 1.59). Exploratory and confirmatory factor analyses showed a three-factor structure: Feelings of Sadness, Understanding Feelings and Tearful Reaction. The results revealed both the multidimensionality of the instrument and appropriate fit indices for the model proposed. Although these results were very similar to those reported in other studies with a Spanish population, the analyses were conducted in a more robust way: with a larger sample and using polychoric correlations and cross validation estimation.     

ESTABLISHING DERIVED TEXTUAL CONTROL IN ACTIVITY SCHEDULES WITH CHILDREN WITH AUTISM

Activity schedules are often used to facilitate task engagement and transition for children with autism. This study evaluated whether conditional discrimination training would serve to transfer the control from activity‐schedule pictures to printed words (i.e., derived textual control). Two preschoolers with autism were taught to select pictures and printed words given their dictated names. Following training, participants could respond to printed words by completing the depicted task, match printed words to pictures, and read printed words without explicit training (i.e., emergent relations).     

The On-Line Processing of Verb-Phrase Ellipsis in Aphasia

We investigate the on-line processing of verb-phrase ellipsis (VPE) constructions in two brain injured populations: Broca’s and Anomic aphasics. VPE constructions are built from two simple clauses; the first is the antecedent clause and the second is the ellipsis clause. The ellipsis clause is missing its verb and object (i.e., its verb phrase (VP)), which receives its reference from the fully specified VP in the antecedent clause. VPE constructions are unlike other sentence types that require displacement of an argument NP; these latter constructions (e.g., object-relatives, wh-questions) yield either on-time or delayed antecedent reactivation. Our results demonstrate that Anomics, like unimpaired individuals, evince reactivation of the direct object NP (within the VP) at the elided position. Broca’s patients, on the other hand, do not show reactivation of the antecedent. We consider several interpretations for our data, including explanations focusing on the larger ‘grain size’ of the reconstructed material in the ellipsis clause, the properties of the auxiliary that carries tense and agreement features, and the possibility that the cost-free syntactic copy procedure claimed to underlie VPE may be modulated by the functional deficit in Broca’s aphasia.     

Social Cognitive Determinants of Moderate and Vigorous Physical Activity in College Freshmen

This paper examined the relationship among social cognitive factors and physical activity in college freshmen. Students from a midwestern university ( N  = 69; 56.5% female) participated in this prospective study. Psychosocial data were collected at the beginning of a semester, and physical activity measurement by accelerometry was completed at semester's end. Multiple regression analyses indicated that self-efficacy and physical activity goals were significant predictors of vigorous activity ( r ² = .16). However, these constructs were not significant for moderate activity ( r ² = .16). Social cognitive constructs appear to be related to vigorous, but not moderate activity in college freshmen. Future studies should consider assessing social cognitive and physical activity variables at multiple time points across extended durations.